Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    XLN Telephone Company
    • #1
    • 9th May 05, 4:13 PM
    XLN Telephone Company 9th May 05 at 4:13 PM
    Does any else use this phone company,I changed over to them it is 15.99 a month with 600 mins of free local phone calls.
    After recieving my first bill I had been charged for eleven Non Geographic numbers! (and interent service,which I do not use with them). which we hadn't made,there is only my self and my husband so we know we haven't made these calls.I have rung them three times and each time some one was supposed to call me back within 2hrs and they didn't.
    I would now like to go back to my old phone company,I agreed to this service over the phone and did not sign a contract can they hold me to the tweleve months we are supposed to be with them.
Page 3
    • Jemma-T
    • By Jemma-T 13th Nov 09, 8:37 AM
    • 1,514 Posts
    • 532 Thanks
    Indian caller with a very strong Indian accent
    by mikeopvc
    Red Indian?

    Has anyone got any advice please?
    by mikeopvc
    Yes, stop speaking to spammers and buy a deal from a well known entity. And even if that spammer had an interesting deal you'd have to give them all your info. How dumb would that be?

    Not dumb enough for some.
  • wuckfit
    I really hate XLN. I go through phases where I get hassled by them on a daily basis. to the point where I just swear continually down the phone until they hang up, usually describing their MD Christian Nelleman in very fruity language.
    Despite Ofcom finding against them in 2006, they persist in mis-representing themselves as being "the wholesaler of BT"

    Once upon a time, an XLN telecom sales agent/rep came in to my business premises, and attempted to slam me from BT to XLN by hiding the XLN logo on his pad. He's the only person I've physically removed from my premises too,
  • wezsan
    own a business - been with xln for a few years - found them to be pretty good. had to leave in the end - because broadband is not unlimited usage. I f you decide to leave they will impose termination charges.
  • jenny_mc
    Be wary of XLN's 25 all in package - this is LLU and you will be stuck with them. The only way you would be able to move to another provider when it all goes wrong , is to pay 100+ to have a new line installed.
    The messages that they send in regards to cancellation fees is a standard message, whether you are in a contract or not - they roll all of their customer into new contracts.
    If you do cancel in time and follow their terms and conditions of some random number of days beofre your contract ends, but then dont switch to another provider within a certain amount of time they roll you into a new contract.
    Real nightmare of a company - Im talking with a lot of experience of their silly antics.
    Last edited by jenny_mc; 19-02-2010 at 10:42 AM.
  • Going_Digital
    XLN are to be avoided at all costs, they deliberately make grand sounding claims about how good value their packages are but then hide in the small print things like rolling contracts that require a minimum of 42 days prior written notice to cancel otherwise you are automatically signed up to another 12 months.

    Not only do they treat customers badly they scam potential employes getting them to work for free.

    It also seems that the only positive mentions of them on the net are obvious stooges.
  • danboy581
    Xln telecom - stay well clear

    worst company ever - they will cold call and then the next thing you know they have put you on contract - you will then spend months trying to get out to.

    This happened to a mate of mine, he threatened them with all sorts but they couldnt care a less. To top it off they took his phone number and BT couldnt get it back for him either.

    Dont go anywhere near them.
  • evian
    It seems strange that all the people praising XLN telecom only have one post!

    I am using XLN Telecom and can easily say that they are the worst ISP provider I have were used. They make BT look amazing! If you are worried about my low post and want to discount it then I'd advise you read my review and just google the company and you will see that complaints and bad reviews are the only thing they excel in! Read other reviews and all you will see is that this company is awful at best and provides the worst level of service

    Check out the reviews at Ciao and the Reviewcentre.

    AVOID this company!
  • evian
    XLN Telecom - lying about broadband service!
    When we migrated our broadband from AOL to XLN, we were advised that we would get a very fast service and even better customer care as we opted for their top package. This could not have been further from the truth.

    We've experienced countless problems ranging from extra hidden charges to not being sent any account details to narrowband speeds on a supposedly 24mb connection!

    The lastest problem is ridiculous and I have found out that XLN Telecom are out and out lying about their service. We have not been able to use video streaming such as youtube unless we let a 2 minute clip buffer for about 60 -90 minutes! Clearly, this is not acceptable from a 24mb line (we know our line can achieve atleast 8mb).

    I phoned XLN to ask why video streaming was not working, and they advised us that this is because of BT restricting speeds for non business applications and as they are using BT then the affects roll on to XLN customers. The sales team, however, do not mention this and still say you will receive the fastest service regardless of your use and video streaming should not be a problem. I phoned BT and they stated that they do not restrict the service or speeds for those on home or business packages and that youtube should not be a problem.

    It appears XLN Telecom are lying regarding this service and mis-sold the package to us. Upon enquiring about cancelling the service because it was not was advertised we were advised that we would have to pay 24 months worth of service and an extra 199 cancellation fee!

    What is the best way to get XLN Telecom to provide the service they advertised, we were advised by the sales team of and what we are paying for?
  • evian
    XLN are a terrible company that you should avoid. They mis-sell their services, apply hidden charges and advertise false facts about their service. When you add in the extra costs that they conveniently hide from their website, their service is very expensive and totally inflexible. Just google the reviews of this company and you will see that they only specialise in complaints and annoyance!
    • kwikbreaks
    • By kwikbreaks 1st Jun 10, 1:30 PM
    • 8,972 Posts
    • 4,488 Thanks
    How long is your contract and when did it start?

    Have you actually checked what speed your modem/router is syncing at?
  • evian
    Have done a speed check and all seems fine in that we are receiving upto 5mb which is not great when you've got a 24mb line but understandable. The issue is whilst browsing is generally not too much of a problem, when it comes to video streaming it simply just doesn't work unless you allow it to buffer for an hour for a 2 min clip. Never had this issue with previous ISPs even when we only had a 2mb line!

    XLN are deliberately holding back on video streaming despite sales people stating we would receive unrestricted and uncapped access. Our neighbours have BT and they have no problems and we previously did not have any problems with using AOL.
    • kwikbreaks
    • By kwikbreaks 1st Jun 10, 4:04 PM
    • 8,972 Posts
    • 4,488 Thanks
    A "speed check" isn't the modem/router stats.
  • Peter Rock
    Cancellation Charges withe XLN
    We have just cancelled our contract with XLN and have been hit with a hidden cancellation charge of 199.00

    No warning of that as we cancelled the line, so negotiate carefully.

    Either that or wait until your contract comes up for renewal and just don't renew.
  • Lanc
    XLN - Company has had more positive press than negative - too easy to be negative I think - all companies have problems from time to time. I've been pleased with them since joining 12 months ago - short term contract, cheap prices, courteous when I've had to call
    • Heinz
    • By Heinz 11th Jun 10, 5:23 PM
    • 11,038 Posts
    • 4,449 Thanks
    Thanks for that information Lanc.

    However, first time posters praising companies in threads full of the opposite opinion are rarely believed.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
    • Ypaymore
    • By Ypaymore 12th Jun 10, 4:46 AM
    • 2,702 Posts
    • 1,032 Thanks
    XLN - Company has had more positive press than negative - too easy to be negative I think - all companies have problems from time to time. I've been pleased with them since joining 12 months ago - short term contract, cheap prices, courteous when I've had to call
    Originally posted by Lanc
    Yet another First Timer promoting one of these not so cheap
    companies. this is what their T&C says about their contracts

    Contract length - The duration is specified on the contract that we posted to you and is on a rolling basis which automatically renews at the end of the period.
    Cancellation - If you wish to end your contract with us, you may do so at the end of any contract renewal period, providing you give us a minimum of 42 days prior written notice. If you wish to end your contract with us without giving us the required notice, you will be charged your monthly line rental and package fees in advance up to the end of your contracted date or a minimum disconnection fee of 199 + VAT should you terminate your contract within 3 calendar months of your legal termination date.

    Another thread about them here worth reading.
    Last edited by Ypaymore; 12-06-2010 at 4:59 AM.
  • Mark_In_Hampshire
    Think carefully about using companies which lock you in for extended periods and who then auto-renew for the same period. It may tell you something about the quality of their products and services.

    In contrast, and from this page on the IDNET website (no I don't work for them or use them):

    One Month Contracts

    One month minimum contracts with no cancellation penalties are available to give you the confidence that you are not locked in.
  • AndrewMercer
    XLN Rip Off
    I just wanted to add my name to the list of business people ripped off by XLN Telecom... with the 233.83 inc VAT cancellation fee. I complained using the number on the Invoice and the lady gave her name as "Ronaldo" (yes really).

    I have a principle that I will never deal with a company again who I consider to charge unfairly. I have my home phone with them and will be switching that away as well.


    I'm considering cancelling my direct debit with them and let them chase me for their "fee" ? It seems to be quite difficult to cancel a direct debit.. but that's another rip off story !
    Last edited by AndrewMercer; 26-06-2010 at 12:24 PM.
    • Heinz
    • By Heinz 26th Jun 10, 12:53 PM
    • 11,038 Posts
    • 4,449 Thanks
    It is not difficult to cancel a direct debit. I can cancel any of mine with a few clicks of the mouse on my bank's website.

    You have to watch for the firm concerned attempting to reinstate (I'd check online every day for at least 2 weeks) but a strong letter to your bank if that happens should enable you to prevent that happening more than once.

    Don't forget that the your bank is obliged to refund immediately any direct debit call which you say is incorrect. You don't have to prove that.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • ralph_135
    I have had a business line with XLN since November 2009 and I have to say the only good thing about XLN is the prices.

    If you do sign up to them expect slow broadband in the afternoon due to too many users fighting for service. They publish contention ratios of 20:1 which is highly doubtful and at worst a blatant lie.

    They will try to sneak additional charges onto your bill without notification. Two examples I have had; business assurance, this is essentially an insurance policy to cover repairs to your internal wiring; Non NGN surcharge, a classic where you get charged 3.00 per month for the pleasure of having a substandard service.

    In both cases I had these charges removed and refunded after a long phone call.

Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

317Posts Today

3,968Users online

Martin's Twitter