Are XLN any good

JockTaff · 11 November 2008 at 2:40PM

I have a small business and use Daisy http://www.daisyplc.com/. I have used them for 3 years and haven't had any problems. They are cheaper than BT. I have not used broadband from them but their new package appears tempting

billsavings · 11 November 2008 at 6:53PM

JockTaff wrote: »

I have a small business and use Daisy http://www.daisyplc.com/. I have used them for 3 years and haven't had any problems. They are cheaper than BT. I have not used broadband from them but their new package appears tempting

Do they charge less then www.18185.co.uk for their calls?

Heinz · 11 November 2008 at 7:55PM

billsavings wrote: »

Do they charge less then www.18185.co.uk for their calls?

Who knows? http://www.daisyplc.com/ is so convoluted that finding a page giving call charges is impossible.

jonmcbride · 4 February 2009 at 6:42PM

I joined with XLN a few months ago and they've been as good as their word. I saved about 30% on line rental and probably more like 70-80% when I call mobiles! Not had any need to call them and test out customer service, but I've been assured the call centres are UK based. I can't fault them, though I understand they've had problems in the past (haven't we all!)

jhp · 4 February 2009 at 7:51PM

jonmcbride wrote: »

I joined with XLN a few months ago and they've been as good as their word. I saved about 30% on line rental and probably more like 70-80% when I call mobiles! Not had any need to call them and test out customer service, but I've been assured the call centres are UK based. I can't fault them, though I understand they've had problems in the past (haven't we all!)

Excuse me being suspicious, but its your first post and you dig out and old thread,and tell us XLN are ok.:rotfl:

suzialwaysbroke · 2 March 2009 at 1:22PM

I have just been cold calledby XLN, so done some trawling here & am bothered by all posters extolling the virtues of XLN who just happened to have 1 post & only just joined the forum. Is there anyone out there who is a genuine member of MSE who can give a personal opinion. I do apologise if I have offended any of the new members!

Suzi

Bearintown · 11 March 2009 at 9:34PM

Ive been with XLN for 3 or 4 years now, and have never had any issues with them.

Until now. Wifey called them to change providers, next thing we get an automated message saying ther will be a £199 +VAT disconnection fee :mad:

Is this part of the rolling contract mentioned above?

Could I cancel my direct debit with them now or would they be able to delay my transfer if they wanted?

Got to call em tomorrow.

Bearintown · 12 March 2009 at 11:44PM

Called XLN today and got the usual -well its in the contract that you are on a rolling contract and its £199 +VAT to get out soon :mad:

So sod that, they aint getting that much of my hard earned. Have put my notice of cancellation in and will just wait till September when the contract runs out to jump ship.

mikeopvc · 4 June 2009 at 5:17PM

I just got off the phone to a company called XLN Telecom, I have never heard of them before but they offered me a deal of £15.99 per month for 600 mins and line rental and broadband.
They also said they would upgrade my rersidential line to a business line for free.
I'm with AOL at present and did explain to the caller that I am tied in until January 2010 but she said that was ok as XLN would negotiate with AOL and pay up to £150 cancellation fee for me.

Is this too good to be true?
They are sending out the papers and said I would be on a 60 day trial and that I could cancel if not happy.

Has anyone got any advice please?

Thanks

Oh and by the way the Indian caller with a very strong Indian accent was called:

HAZEL SMITH :rotfl::rotfl::rotfl:

LeeSouthEast · 4 June 2009 at 6:17PM

General consensus seems to be they're OK now but were a bit dodgy in the past (2007).

Are XLN any good

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