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  • FIRST POST
    • Former MSE Helen
    • By Former MSE Helen 21st May 13, 5:31 PM
    • 2,324Posts
    • 971Thanks
    Former MSE Helen
    MSE News: Sky takes over O2 and Be broadband: What does this mean for customers?
    • #1
    • 21st May 13, 5:31 PM
    MSE News: Sky takes over O2 and Be broadband: What does this mean for customers? 21st May 13 at 5:31 PM
    "Over half a million O2 and BE broadband and home phone customers are now Sky customers, we break down what this means..."

    Read the full story:

    Sky takes over O2 and Be broadband: What does this mean for customers?



    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.

Page 1
  • Narc
    • #2
    • 21st May 13, 6:31 PM
    • #2
    • 21st May 13, 6:31 PM
    I wonder how long my unthrottled broadband access, my main reason for joining Be, will last....
    • jobdone1
    • By jobdone1 21st May 13, 6:41 PM
    • 723 Posts
    • 540 Thanks
    jobdone1
    • #3
    • 21st May 13, 6:41 PM
    • #3
    • 21st May 13, 6:41 PM
    This is going the same way as the big six energy companies. The result higher broadband costs for the future less competition.
  • shammyjack
    • #4
    • 21st May 13, 6:48 PM
    • #4
    • 21st May 13, 6:48 PM
    I wonder how long my unthrottled broadband access, my main reason for joining Be, will last....
    Originally posted by Narc
    Sky supposedly do not throttle but are likely to overload the exchange with the same effect !

    I took a free 12 month deal from O2 so can afford to see how it pans out if Sky move me onto their own network. It is possible Sky will take over some BE and O2 Dslams, just depends how many O2 Wholesale need to retain .

    I am looking forward to a fight when Sky try to con BT line users like myself into taking a Sky Talk line.
    • lifestoogood
    • By lifestoogood 21st May 13, 7:50 PM
    • 9 Posts
    • 0 Thanks
    lifestoogood
    • #5
    • 21st May 13, 7:50 PM
    • #5
    • 21st May 13, 7:50 PM
    Are they going to force folk to move to Sky phone line too then, what happens with those contracted to BT or those that just simply don't want to leave BT. I've always been happy with them and the price is right too.
    • JuicyJesus
    • By JuicyJesus 21st May 13, 7:53 PM
    • 3,664 Posts
    • 4,172 Thanks
    JuicyJesus
    • #6
    • 21st May 13, 7:53 PM
    • #6
    • 21st May 13, 7:53 PM
    Are they going to force folk to move to Sky phone line too then, what happens with those contracted to BT or those that just simply don't want to leave BT. I've always been happy with them and the price is right too.
    Originally posted by lifestoogood
    They can't force you to leave BT. In this case, all that would change is the broadband service.
    urs sinserly,
    ~~joosy jeezus~~
    • Dumyat
    • By Dumyat 21st May 13, 8:12 PM
    • 2,108 Posts
    • 12,656 Thanks
    Dumyat
    • #7
    • 21st May 13, 8:12 PM
    • #7
    • 21st May 13, 8:12 PM
    That is my issue , Sky only do broadband combined with phone line. I did ask an adviser who said I had to take the line rental but whether thats right or not. Wasn't particularly impressed that they knew the answer to my question.
    x x x
    • jem16
    • By jem16 21st May 13, 8:21 PM
    • 18,728 Posts
    • 11,583 Thanks
    jem16
    • #8
    • 21st May 13, 8:21 PM
    • #8
    • 21st May 13, 8:21 PM
    That is my issue , Sky only do broadband combined with phone line.
    Originally posted by Dumyat
    That's not the case. My parents have a BT line and Sky BB - they do however have to pay an extra £5pm for their BB through not taking Sky Talk/Line rental.

    New subscribers to BB are put on the full Sky LLU though so phone and BB.
    • I luv cats
    • By I luv cats 21st May 13, 9:13 PM
    • 14,127 Posts
    • 73,307 Thanks
    I luv cats
    • #9
    • 21st May 13, 9:13 PM
    • #9
    • 21st May 13, 9:13 PM
    Are they going to force folk to move to Sky phone line too then, what happens with those contracted to BT or those that just simply don't want to leave BT. I've always been happy with them and the price is right too.
    Originally posted by lifestoogood

    If you donít already have a phone service with O2 or BE then you wonít be expected to take Skyís phone service.




    http://www.sky.com/shop/welcome/faq/
  • Peterjones
    Can you deffo leave for free then?
    • only_mee
    • By only_mee 21st May 13, 10:38 PM
    • 2,302 Posts
    • 2,518 Thanks
    only_mee
    I left for free, i was on the free 12 months bb they did offer to try and keep us.
  • cookiejojo
    I've been with o2 broadband for a few years, gutted when they sold to sky! If i wanted my broadband with sky I would have gone with them in the first place. Had sky tv for 12 or so years never have they done me any favours, even being conned out of an extra £5 month as they now have entertainment extra+ and if i change for the exact same package as i have now to save £5 im then contracted for another 12 months!...anyway BT sent me a "come to us" flyer £11.50 for broadband but i opted for infinity at £22..I may miss out on a good deal with sky but theres no way im changing my phoneline to them nor giving them one more penny out of my pocket. Their customer service is pants. And aslong as your still not in contract with o2 they are quick and helpful. Had my code within 30mins.
    • Quentin
    • By Quentin 21st May 13, 11:23 PM
    • 40,482 Posts
    • 24,548 Thanks
    Quentin
    ... theres no way im changing my phoneline to them......
    Originally posted by cookiejojo
    Unless you currently have your phoneline via o2 then there is no question of sky forcing you to change your phoneline to them.
    • thegrail
    • By thegrail 22nd May 13, 10:27 AM
    • 26 Posts
    • 11 Thanks
    thegrail
    Sky Will Force Moving Your Phone Line to Sky
    Unless you currently have your phoneline via o2 then there is no question of sky forcing you to change your phoneline to them.
    Originally posted by Quentin
    Spoke to O2/Sky this morning. First tranche of migrations (starting this Autumn) to the Sky broadband network will be those with both O2 phone line and O2 broadband. They will be provided with a Sky Hub as part of the move (worst rating in this month's PC Pro router review and you are force to use it!).

    Second tranche will be those currently with O2 broadband only. They will HAVE to move to Sky Phone and will be offered "encouraging" deals and also get the Sky Hub.

    If you don't want to go to Sky (I'm really not tempted on getting hooked by the extra channels and HD; and very worried about the year 2+ costs of Sky HD+Broadband+Calls) then you can get a MAC code now and cancel your contract at no cost.

    I have already been given free O2 broadband for 12 months to get me to stay with O2/Sky so I'm tempted to stay (and don't want to cut my own throat) for the moment, but as soon as they start adding on the costs (i.e. making us dial an 0844 number instead of 0800 for support) I'll definitely be off.

    I have, though, asked for my MAC, and I'm having a look round now to see if there are any good deals going.

    Not sure if it is still possible, but I did have O2 phone and broadband a while ago, but last year I switched the phone line back to BT (annual line charges and cheaper line options) and left the broadband with O2. Turns out my phone line was still physically with BT but O2 had only taken over billing, so the switch back was just a contractual change. Maybe those who don't want to go to Sky to quickly could switch their phone line back to BT now?
    Last edited by thegrail; 22-05-2013 at 10:29 AM. Reason: Correction
    • Quentin
    • By Quentin 22nd May 13, 11:11 AM
    • 40,482 Posts
    • 24,548 Thanks
    Quentin

    Second tranche will be those currently with O2 broadband only. They will HAVE to move to Sky Phone .....
    Originally posted by thegrail
    This is in contradiction to what they have on their website!

    If you donít have an O2 Home Phone or BE landline service currently, you wonít have to take these services with Sky.
    So maybe you were mislead by an ill trained rep??

    Having paid a lot to biy our contracts, they know the majority of us are not with o2 for our phone lines, and although no doubt they will offer inducements to swap to sky, they will also be faced with many of us in contracts elsewhere and cannot move to them even if we wanted to!

    And they won't simply renege on their written assurance (actually written twice on their faq page) we don't have to move phone line ........will they??
    • thegrail
    • By thegrail 22nd May 13, 11:21 AM
    • 26 Posts
    • 11 Thanks
    thegrail
    This is in contradiction to what they have on their website!



    So maybe you were mislead by an ill trained rep??

    Having paid a lot to biy our contracts, they know the majority of us are not with o2 for our phone lines, and although no doubt they will offer inducements to swap to sky, they will also be faced with many of us in contracts elsewhere and cannot move to them even if we wanted to!

    And they won't simply renege on their written assurance (actually written twice on their faq page) we don't have to move phone line ........will they??
    Originally posted by Quentin
    I agree with what you say - but this is what the rep told me.

    The rep did say that customers would be able to request a MAC at any time, so if you didn't want to take the Sky Phone option then you could leave. Would this meet the assurance that "you don't have to move your phone line to Sky"?
    • Quentin
    • By Quentin 22nd May 13, 11:41 AM
    • 40,482 Posts
    • 24,548 Thanks
    Quentin
    I agree with what you say - but this is what the rep told me.

    The rep did say that customers would be able to request a MAC at any time, so if you didn't want to take the Sky Phone option then you could leave. Would this meet the assurance that "you don't have to move your phone line to Sky"?
    Originally posted by thegrail
    Not really. That "assurance" on their website is in answer to questions regarding the changeover.

    The rep mislead you!
    Last edited by Quentin; 22-05-2013 at 12:28 PM.
  • gezzs
    I've been with O2 for several years and am gutted that they sold out to Sky. O2 have always been reliable and helpful. Somehow I wonder how this will go downhill once Sky have thousands more broadband users, which will doubtless impact the infrastructure, meaning calls to the unhelpful call centres.

    After hearing about the switch - I rang o2 to cancel, but stayed as they offered me 12 months free broadband with 12 month contract. I'll give it a go and ditch if I notice ANY change in service.

    As for phone packages - I will NEVER let my broadband provider have my line rental again. I got shafted by Talk Talk when they bought up Pipex (my previous provider). They moved my line onto their own exchange equipment so I was unable to switch broadband provider (you need a BT line). I was forced to take out an 18 month contract with BT to get my line reconnected with them, so that I could change to O2 for broadband.
    • PegasusPJ
    • By PegasusPJ 22nd May 13, 12:29 PM
    • 33 Posts
    • 17 Thanks
    PegasusPJ
    O2 customers might not be too bothered as they were already with a big corporation, but judging by the Be forum, Be ones are escaping en masse!
    Be customers are generally more tech savy and paid the premium for Be because of the excellent customer service, unthrottled and truly unlimited (long before the other ISPs).. the comments show that people are not leaving happily, but since lots of us were impatiently waiting for Be to offer fibre, now with the sale to Sky, time to jump ship.

    When O2 took over Be, they left it alone, and that was the smart move.. Sky are idiots (and Murdoch is not getting my money).

    BT engineer came this morning and I'm now on Plusnet fibre, getting 5x the download and 15x the upload for about a couple of quids more than before.
    I was with Be for 7+ years!

    most Be customers seem to go to either Plusnet or BT.
    • totmalysh
    • By totmalysh 22nd May 13, 2:05 PM
    • 73 Posts
    • 33 Thanks
    totmalysh
    I, as many of you state, was gutted when I found that O2 were selling their broadband service. I have been with O2 5 years and had glitches and problems solved there and then.
    I have been offered free 12 months contract by O2 and will see what is happening with Sky but doubt that I will be staying with the company, I have no TV set, have no need for Sky services and am more than happy with my Post Office phone.
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