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  • sirloin
    The Price of a Bed for the Night
    Always one never to accept the ticket price is what one has to pay, set out this afternoon to buy a new bed.
    At our 3rd. Retailer - Paul Simon of Maidstone got an excellent deal. The banter - which is what it was as we were all having a 'jolly' time - went on for about 30 mins.
    At the end we got a package of Bed base/frame, headboard and mattress all at 250 below their SALE price. I was told that delivery was another 39.50, which I baulked at badly. Result ? We did a deal and I now will pay a big zero, zilch, nuffink for that. So my total savings were just under 300. I thought this was 'reasonable'
    I renewed my car insurance last week (Previously with Privilege and they quoted a renewal of 278). Went onto search site and took out a same spec. policy with Privilege for 226.
    So don't take what they offer !
    • thegirlintheattic
    • By thegirlintheattic 23rd Jan 14, 11:16 PM
    • 2,684 Posts
    • 3,509 Thanks
    thegirlintheattic
    It would be much more informative if you separated existing customers haggling for their existing services with those looking for new services when reporting the discounts people can get. If you read the thread where people discuss SKY deals, it's obvious that SKY do not give out discounts like they used to;they are openly telling customers that (they told me) and are letting them leave. They do offer discounts but not the customer retention deals they used to where you ring up and they give you a discount without any fuss.

    Offering *new* products such as the "I've phoned Sky last week, they offered me 1/month line rental for the first 12 months. I was paying BT 13/mth, so the saving was astronomical!" in your article is something completely different. That's being sold a new product on an introductory deal - I wouldn't even consider that as haggling as there are huge introductory discounts when existing customers are taking additional services openly advertised anyway.
    Originally posted by ultramagnetic_commuter
    We regularly get discounts when calling to cancel services from Sky. Every six months or so we call up saying we would like to drop the movies as we don't really use them, within minutes they offer them free or half price for six months.
    Save 200 a month : Oct Nov Dec Jan Feb Mar Apr
  • MisterD
    Successful haggle with Plusnet for broadband
    I am an existing customer with Plusnet (I have line rental/inclusive calls/broadband) and I'm very happy with their products and service. However, I thought it was time to look around again and see what else was on offer. I checked the Plusnet website and could see they had a deal for new customers showing unlimited broadband for 2.50/month for 12 months if you took line rental at 14.50/month.

    I did a really quick check around and saw Tesco Broadband also had a special offer for unlimited broadband with line rental and calls for 20.40/month. The broadband is effectively free for 12 months, then rises in price to the normal month rate.

    Ringing Plusnet first line customer support got me nowhere as they were not authorized to give me the 2.50/month deal - it was for new customers only. So I asked for my MAC code and got through to second level customer support to see what they could do.

    After highlighting the Tesco offer and threatening to leave right there and then, they did agree to give me the new customer deal for unlimited broadband at 2.50/month for 12 months only. It was described as a "special deal only for a limited number of long time customers" - yeah, yeah, whatever.

    So a 10 minute phone call and a bit of negotiating with Plusnet has saved me just about 9/month for my broadband without changing suppliers (or the line rental/inclusive calls parts of my overall package). Perhaps companies have finally changed their attitude and really are doing some small things to try and retain existing customers.

    So I'm counting that as a small success.
  • sjhaggler
    168 saving by haggling with Sky
    I called Sky yesterday to haggle down our monthly payment. I had looked into Virgin Media and found that by switching I could save 150 per year. We were paying 47 a month, so I called and said I was thinking of leaving to go to Virgin Media and that I wanted to know if there was anything they could do on the price. They offered me a measly 7 per month discount, which would also have locked me into another 12 month contract. I politely declined, said I needed to discuss it with my husband and that I would probably call back later to cancel.

    I called Sky again half and hour later and said that I wanted to cancel.They worked some magic and voila, offered me 33 a month for 12 months on the same package - TV, broadband and phone. It just shows by talking to two different people you can get very different results! And I'm 165 better off.
    • mexicano
    • By mexicano 29th Jan 14, 11:04 PM
    • 51 Posts
    • 9 Thanks
    mexicano
    Haggled both with Sky and Plusnet
    Last month my existing 12 month contracts with Sky and BB and phone with Plusnet were about to expire so I phoned Plusnet who told me that I would revert to 9.99 pm from January.I asked them about the 2.50 pm on offer and was told it was only for new customers so I told them that I was thinking of moving to Sky and was promptly transferred to a very nice gentleman who offered me 2.99 pm, a saving of 84.00, which I graciously accepted

    I them phoned Sky and told them I wanted to cancel my subs totalling 32.00 pm and watch Freeview only. I was again transferred to a very nice gentleman and was offered a 75% discount to only 8.00 pm, a saving of 288.00 with no new 12 month contract, which I also graciously accepted. I was also told that if I wanted to take up the movie or sport packages I would be entitled to the same discount.

    So I saved a total of 372.00 per annum for both!!!!

    I haggled with my building/contents insurance as well and got a discount so I am paying less than last years premium and with the same insurance company.
    Last edited by mexicano; 29-01-2014 at 11:06 PM.
    • crystal9
    • By crystal9 30th Jan 14, 10:13 AM
    • 3,695 Posts
    • 2,714 Thanks
    crystal9
    Last month my existing 12 month contracts with Sky and BB and phone with Plusnet were about to expire so I phoned Plusnet who told me that I would revert to 9.99 pm from January.I asked them about the 2.50 pm on offer and was told it was only for new customers so I told them that I was thinking of moving to Sky and was promptly transferred to a very nice gentleman who offered me 2.99 pm, a saving of 84.00, which I graciously accepted

    I them phoned Sky and told them I wanted to cancel my subs totalling 32.00 pm and watch Freeview only. I was again transferred to a very nice gentleman and was offered a 75% discount to only 8.00 pm, a saving of 288.00 with no new 12 month contract, which I also graciously accepted. I was also told that if I wanted to take up the movie or sport packages I would be entitled to the same discount.

    So I saved a total of 372.00 per annum for both!!!!

    I haggled with my building/contents insurance as well and got a discount so I am paying less than last years premium and with the same insurance company.
    Originally posted by mexicano
    wow what a good deal you got, i just phoned sky as a previous deal had ended which was buy hd channels and get line rental for 2.00 a saving of 13 pm so total was about 54 pm.
    when i phoned today all he offered was half price hd total each month was still 63 so told him i would like to cancel now the price pm is 54 (that includes tv entertainment extra,telephone 5,telephone line and broadband
    i never seem to get good deals and i cant say i am moving to virgin as its not available in my area
    have now given up smoking since feb 13th 2014 loving the money I'm saving
    • rwgray
    • By rwgray 30th Jan 14, 12:46 PM
    • 480 Posts
    • 7,418 Thanks
    rwgray
    The Cloud with the Silvery Lining
    My kids had a little tiff yesterday and smashed up the remote for the Tivo box. It still mostly worked, but it looked like a space-age car wreck. So I called Virgin Media and had a lovely chat with Kevin from Bangalore who arranged to post me a free replacement in the next few days. Result!

    While I was on, I happened to mention that my monthly bundle price appeared to have been creeping up - and that's this month's creep was one too far for me. So he put me straight through to his colleague Barry in Madras who couldn't have been more meticulous in dealing with the matter.

    Their side of the deal: I'm signed up for another 12 months.
    My pay-off: they removed the price hike that all their customers will be hit with about now, and reinstated a small loyalty discount that had recently expired.

    Our deal is guaranteed for only six months, but this alone will save me a minimum of 57 - and I didn't have to go out of my way to contact them. Thanks, Kids!

    Share and Enjoy. ~ Rich.x
  • jjchilds
    I have just 'haggled' 10.50 off my monthly line rental charges with Sky by getting through to 'cancellations' and quoting how much cheaper BT was for an equivalent package and saying I was thinking of moving everything to BT. (Which I was!) It is for 9 months, so I'll have to go back and rehaggle in January!
    Originally posted by Dunkydave
    SNAP...just got the same deal myself...Threatened to move to BT
    • sofaman
    • By sofaman 11th Feb 14, 1:12 PM
    • 92 Posts
    • 75 Thanks
    sofaman
    Lost my job in December (planned end of contract) and haven't walked into another one, so I called Sky today and said "calling to haggle - lost my job but want to stay with you" and exemplified that a new customer would pay nearly 10 less than I am right now for the same package.

    Managed to get my cost reduced from an average of 75 to a fixed 56.90 triple play by agreeing to 12 months line rental and broadband, and dropping the TV package down one step. Since I'm completely happy with the telephone and Fibre broadband, a 12 month golden handcuff is painless.

    Martin is right, don't be afraid to ask, and, as importantly in my case, don't be afraid to tell the company why you are haggling and beat them down with their own figures.

    This haggle saves me over 230 in a year.
    Originally posted by BenefitMaster
    Glad this worked out ok.

    As someone mentioned, I think retention/cancellation depts. are getting wise to this. Your approach, admitting you're actually haggling, may work better. Some people have threatened to leave ISPs (bluff) only to lose their connection!

    ***Update***

    Tried to get a deal with Sky (upgrade normal broadband + line rental to fibre), and they couldn't do any offers.
    Last edited by sofaman; 11-02-2014 at 1:39 PM.
    • karrie12
    • By karrie12 12th Feb 14, 6:15 PM
    • 12 Posts
    • 3 Thanks
    karrie12
    VM slashed monthly costs
    I called VM asking what deal they could offer me as my contract had ended. The cost of my service was due to go up by 3 a month to 35.99.

    They offered me 28.99 for the first 6 months and then 33.99 for the remaining 6 months.

    That's a saving of 54 a year.
  • v Keyser_Soze v
    Been paying Sky 37 per month for 10 years so finally decided to chance my luck 'cancelling' to get a discount. The chap offered me nothing and confirmed my cancellation request immediately!

    Oh well, I'll get myself a Freesat box and save myself 450 a year instead!
  • DianeW
    I successfully haggled a deal with TalkTalk after reading this site, and checking for their latest deal (Simply Broadband at 2.50 per month plus line rental)

    I was paying 7.50 for b/b Essentials, plus an extra 5.50 for Anytime Calls boost, and had just come to the end of a pre-paid yearly line rental, so I called and requested a MAC

    Initially I was offered a 2.00 per month discount for a year on my current package - so I'm glad I checked the web first, as I was able to affect puzzlement that the 'deal' being offered actually worked out more expensive than their standard one available to all, which would offer me all my current services... I politely requested my MAC again, saying I'd have to consider her offer, and was put on hold.

    2 minutes later, on return, I was offered a ' special deal for loyal customers like yourself...' of free line rental for a year, meaning I now pay 8.00 per month for unlimited broadband and anytime calls. Result!
  • BigRik
    Sky - existing customer
    I've got the full sky package that includes tv, broadband, multiroom, 2 hd boxes and phone. I have always found Sky receptive to 'deals' providing you can get through to cancellations. I have been with Sky 12 years and annually negotiate discounts and free services, to date I have never paid extra for new boxes, routers etc.
    This January my bill went up to 106 per month, I decided to get an equivalent quote from Virgin ( through their online chat facility on their website), they quoted me a deal that was better than Sky ( however i never had any intention to leave because I like the Sky service). Armed with this information I rang sky and calmly told them I was struggling financially and wished them to beat the Virgin offer. I also told them I didn't want to downgrade. Initially the advisor offered me 9 off a month, he asserted no other offers were available and all supervisors/ managers would offer the same deal! I told him that it was unfortunate I would have to cancel my subscription. Then I was put through to another advisor! Here I was offered a new Sky hub, and a new 12 month contract where I would pay 66 for the first month, 86 for the next 9 months and 96 for final 2 months! A saving off 240!
    Remember offers are there!
    • bagby
    • By bagby 24th Feb 14, 8:03 PM
    • 776 Posts
    • 426 Thanks
    bagby
    Just phoned sky to take up deal offered at the weekend of 21 instead of 27. Was offered a deal of paying 15.50 instead of 27, yes please and thank you very much. Phoned virgin media upgraded bb and got rid of anytime calls now paying Total 218 instead of 468. Thank you very much. Just waiting to get bt sports now in march for 12 instead of the 15 offered by bt.
    ..
  • Miss-Bungle
    Virgin Media Success
    I've been thinking about ditching VM since my monthly cost went up to more than 70 a month.

    On the realisation that I don't actually watch live TV I decided to find out how much it would be to cancel just the TV part and was told that phone and broadband alone costs 46.64 pcm NOT including call charges.

    A quick bit of looking around and I was all set to go with BT (23.99 for the first 6 months, 31.99 pcm thereafter, 50 Sainsburys voucher and via Quidco 100 casback.) on an 18 month contract.

    As such I called VM to give notice and was offered to keep the Medium TV package and TiVo box, Unlimited landline calls, 1000 minutes to mobiles, 50MB broadband (currently 30MB) on a 12 month contract. Paying upfront for the year equates to 24 pcm.

    Oh go on then!!!!
    • blueben
    • By blueben 11th Mar 14, 11:18 AM
    • 6 Posts
    • 0 Thanks
    blueben
    Broadband haggling.
    I was coming to the end of my contract with TalkTalk and was only paying 3.75 per month which was about to double to 7.50. Despite there being no cheaper deal out there, even with the imminent increase, I simply phoned TalkTalk and asked for my MAC code. Not only did they agree not to increase the cost of my Broadband package, they actually reduced it to 2.50 a month saving me 60 annually.
    Last edited by blueben; 13-03-2014 at 11:57 AM.
  • Brittanylass
    Haggle Challenge
    I managed to get 22% off my existing Sky deal for the next 12 months.
    I've been meaning to do this for months and have still some wriggle room if I decide to get rid of the HD option - that would save a total of 39%.
    RESULT!!
    Thank you.
    • applegrass
    • By applegrass 16th Mar 14, 11:16 AM
    • 73 Posts
    • 30 Thanks
    applegrass
    Sky don't reward loyalty it would seem
    I've been a Sky customer for six years - phoned up to ask what they would do to keep me on, and they said I'd have to actually leave.

    So I'm leaving.
  • CC1980
    Sky reduction
    Just had a chat with Sky and asked to cancel so we move to TalkTalk on reduced rate. The man who couldn't take anything off the 60 a month bill, put us through to a man who can suddenly reduce it to 36.
    • jmm8997
    • By jmm8997 10th Apr 14, 1:47 PM
    • 18 Posts
    • 5 Thanks
    jmm8997
    Quite a long-winded exercise to haggle with Talk Talk, got quote with Sky, eventually settled with price match to Sky, 10 rebate in respect of time taken, and a new replacement broadband router (nothing wrong with old one, but it's old!). Talk Talk essentials (without TV), value line rental 126 up-front, broadband and talk 21 for year, 20 credit!
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