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  • ultramagnetic_commuter
    • #2
    • 10th Apr 13, 9:30 AM
    • #2
    • 10th Apr 13, 9:30 AM
    It would be much more informative if you separated existing customers haggling for their existing services with those looking for new services when reporting the discounts people can get. If you read the thread where people discuss SKY deals, it's obvious that SKY do not give out discounts like they used to;they are openly telling customers that (they told me) and are letting them leave. They do offer discounts but not the customer retention deals they used to where you ring up and they give you a discount without any fuss.

    Offering *new* products such as the "I've phoned Sky last week, they offered me 1/month line rental for the first 12 months. I was paying BT 13/mth, so the saving was astronomical!" in your article is something completely different. That's being sold a new product on an introductory deal - I wouldn't even consider that as haggling as there are huge introductory discounts when existing customers are taking additional services openly advertised anyway.
  • Dunkydave
    • #3
    • 11th Apr 13, 3:12 PM
    • #3
    • 11th Apr 13, 3:12 PM
    I have just 'haggled' 10.50 off my monthly line rental charges with Sky by getting through to 'cancellations' and quoting how much cheaper BT was for an equivalent package and saying I was thinking of moving everything to BT. (Which I was!) It is for 9 months, so I'll have to go back and rehaggle in January!
  • LarryEeles
    • #4
    • 11th Apr 13, 3:43 PM
    • #4
    • 11th Apr 13, 3:43 PM
    Just called Virgin after Martins latest email.

    Was on:

    50mb Broadband, XL TV, and XL Telephone - Costing 90

    Changed it to:
    100mb Broadband, M+ TV (Didn't watch all the channels and only wanted the HD channels), and XL Telephone (Now with International calls bared) - Now costing 63

    27 saved a month, 324 a year!

    Thanks Martin!
    • kwikbreaks
    • By kwikbreaks 11th Apr 13, 5:04 PM
    • 8,972 Posts
    • 4,488 Thanks
    • #5
    • 11th Apr 13, 5:04 PM
    • #5
    • 11th Apr 13, 5:04 PM
    The best way to barter with VM is to call 150 on their phone or use the 0845 contact number on the website and select thr "thinking of leaving" option. This takes you to UK retentions who have access to better discount options than standard customer support. There's no need to threaten leaving - just ask what deals they can offer.

    It pays to keep an eye on new customer prices after the initial discount period and make sure that you are not paying more - ideally less.

    VM telephony is pretty expensive. Taking BB only will only result in a few pounds overall reduction in price because they bribe you to take their phone hoping you'll use it. By dropping the phone and moving to Vonage VOIP I get 24x7 geographic calls almost for free as the few pounds discount + not paying VM's callerid charge almost covers the Vonage monthly cost. You do need to be aware that VOIP won't work if there is a power cut.
    Last edited by kwikbreaks; 11-04-2013 at 5:06 PM.
  • ultramagnetic_commuter
    • #6
    • 22nd Apr 13, 4:58 PM
    • #6
    • 22nd Apr 13, 4:58 PM
    Just called Virgin after Martins latest email.

    Was on:

    50mb Broadband, XL TV, and XL Telephone - Costing 90

    Changed it to:
    100mb Broadband, M+ TV (Didn't watch all the channels and only wanted the HD channels), and XL Telephone (Now with International calls bared) - Now costing 63

    27 saved a month, 324 a year!

    Thanks Martin!
    Originally posted by LarryEeles
    How much of 'deal' is this? Looks like you've cut some channels out by reducing your TV package (I don't know the VM packages). You've got 'faster' broadband but you won't notice the difference (50mb is *really* fast anyway!). I'm sure you've saved some money.

    Sky do the same by saving you money by offering to reduce your service - which isn't the same as offering a deal!!
    • 19donna82
    • By 19donna82 11th May 13, 12:19 PM
    • 61 Posts
    • 140 Thanks
    • #7
    • 11th May 13, 12:19 PM
    • #7
    • 11th May 13, 12:19 PM
    just phoned sky to 'cancel' and switch to freeview, was put through to cancellations and they offered me the same package as i already have for 15 less a month saving me 180 a year
    happy days! thanks for the tips martin!
    A MASSIVE Thanks to all you fantastic people who post the comps and answers

    Sept 2014: won a 32gb iPod and Sonos speaker worth 450 for both!

    thanks to Martin and the team for all your hard work
  • urban772
    • #8
    • 3rd Jun 13, 2:01 PM
    • #8
    • 3rd Jun 13, 2:01 PM
    I have tried my hardest to cancel with Sky 3 times over the last 9 months, the initial offer I received was 3 months for 5 and ended up receiving a refund as they messed up. Then I tried to cancel in November and got as far as telling them to actually cancel, and gave them the 30/31 days notice as they required.

    Within 2 weeks of telling them I actually wished to cancel I received an offer of a package increase from most basic to everything excluding HD and 3D channels, for free for 4 months.

    Which was extended for a further 3 months taking me up to July 2013, at which point including the refund I will have received on average 0.48 per month from Sky for the pleasure of watching their TV.

    I will be calling to cancel again later this month and am aiming to haggle a longer deal. I've had about 480 "saved" with this deal.
    • cj20097572
    • By cj20097572 25th Jun 13, 9:08 PM
    • 1 Posts
    • 2 Thanks
    • #9
    • 25th Jun 13, 9:08 PM
    Sky haggling!
    • #9
    • 25th Jun 13, 9:08 PM

    Called up Sky due to problems with my box and price. Been a customer for 4 years.

    fobbed off for ages until eventually I requested to be put through to cancellations as I was seriously considering leaving. 1 hour 27 mins later I have been given a reduction on the engineer call out charge from 65 to 15 with a reassurance that they will provide me with a new box, possibly a better one! Then if I call back in a month (due to not being able to process 2 deals simultaneously) I will receive a minimum of 25% discount on my monthly subscription for 6 months.

    Not the easiest of calls and extremely frustrating at times but I guess this is better than nothing!! I mentioned Freeview and Virgin Media and quoted their prices, also the prices of other customers I know but still didn't get very far!
    • deanos
    • By deanos 26th Jun 13, 12:05 AM
    • 10,946 Posts
    • 5,605 Thanks
    Talk Talk retentions offered me
    Fibre for 5 instead of 10 ongoing discount
    Half price essentials for 12 months
    Free Connection and free fibre router

    Pretty easy to be honest a little bit of haggling but was not hard
    • Lstuff
    • By Lstuff 26th Jun 13, 10:23 AM
    • 33 Posts
    • 1 Thanks
    I've called Sky twice to request a MAC code and at no point did they seemed too bothered I was thinking about leaving.

    I'm trying to switch to John Lewis Broadband as with their 6 months free offer I'll get their fibre broadband for 12.50 a month over 12 months.

    However I really want Sky to do me a deal so I get their fibre for half price and the new hub - should I call up to actually cancel?

    I don't really want to cancel before I switch though!
    • johnbhoy10
    • By johnbhoy10 26th Jun 13, 3:53 PM
    • 451 Posts
    • 107 Thanks
    Good afternoon folks-

    Phoned Sky today and because of problems i've had with them over the last 18 months or so they offered me today-

    Unlimited fibre broadband, line rental and sky talk for 20 per month for a year. Any thoughts on this offer???

    Ps- main problems were stability and regular connection issues. I believe they were caused by the sky tv engineer extending my phone line into room by about 20 feet to be able to hard-wire router to hd box for on demand. Not great for a reliable broadband service i'm informed.

    Anyway router is now back to main socket
    for the umpteenth time-anyone think the above deal is worth going for?? I believe it is but obviously depends on the service i get but they've said i can either leave or revert back to standard broadband if i'm not happy with speeds/service.

    thanks in advance

    ps-they're throwing in the sky hub also. is this any better than their older routers??
    Last edited by johnbhoy10; 26-06-2013 at 3:56 PM. Reason: ps
    • orchidlady
    • By orchidlady 1st Aug 13, 4:45 PM
    • 13 Posts
    • 3 Thanks
    Called Sky and told them my bills were too high and was considering leaving. Got half price line rental for next 12 months.

    Savings 7.50 x 12 = 90. Not too bad.

  • heather8
    I've just phoned O2 up as my existing deal has come to and end.

    I was previously get home broadband Unlimited plus line rental for 14.00.

    I told them I was thinking of switching to BT as I didn't want a Sky package and they gave me my old package for 9.00 per month, so that's line rental and unlimited broadband. Sign up was for 12 months. I pay for calls as I use them. Most calls are made on my mobile.
    • TQM
    • By TQM 18th Aug 13, 3:36 PM
    • 8 Posts
    • 1 Thanks
    No deal
    I know this is the "success" forum, but I have tried a couple of times to get anything out of sky and the answer is basically no (well, not as good a deal as you could get if you moved or were a new customer). So well done to those who have, but if you haven't been successful, you aren't alone!

    I think the biggest issue is that customer retentions departments have wised up to people "blagging" a deal. Therefore, they are reluctant to give anything away. I think those who have got deals were paying for a large package (e.g. 50+ a month), where there is much more room for haggling. They seem to be much more willing to do a deal for people who buy their tv.

    For those of us with just basic line rental and broadband, there is much less room.

    I would, however, point out that the grumpy lady in the retentions department at sky did not know about the existing offers on their website (or perhaps pretended not to know).

    As I have had a terrible experience with BT in the past, I shall not be going back to them. Talk talk seem rubbish and a few of my friends had a poor experience with Virgin Media. Oh well...

    It would be nice to hear from those MSE folks who have a good deal with just phone line + broadband.
  • Xplozion
    Talk talk seem rubbish.
    Originally posted by TQM
    Not 'rubbish'. They have their issues, which they're working on but they've certainly improved a lot so try not to let their reputation be a deciding factor.
    • giddyup
    • By giddyup 8th Sep 13, 4:09 PM
    • 21 Posts
    • 9 Thanks
    Sky Broadband Success
    Just had a pleasent 5 min call with Sky said would leave to Talk Talk and instanly given FREE broadband for 12 months ! saving 90 for year
    • kiely124
    • By kiely124 7th Oct 13, 9:29 PM
    • 2,429 Posts
    • 1,957 Thanks
    I've just had a success with O2 - granted it was the third time I've contacted them and I was on hold for an hour waiting to speak to someone but I am so pleased I've finally got what I wanted.

    I have managed to get a free iPhone 5s and a slightly cheaper monthly contract with a lot more data on my upgrade. The first two times I have spoken to them, they told me there was nothing they could do on the upfront cost of the phone and they couldn't offer me any discount on me tariff.

    I am now going to sell my iPhone 4s and use the money to pay off some of the cost of my phone which on the new O2 Refresh tariffs will mean that my monthly payments will go down even more.

    I've probably spent around 3 hours on the phone/online chat to them over the last week and a bit but I've saved myself 80 on the upfront cost of the phone and 5 per month (which will hopefully increase by another 8 or so per month when I use my current phone to pay off some of the cost on Refresh!) all in all I'm very pleased and I've got a brand new iPhone on it's way to me!!!

    Thanks to all the comp posters, you are brilliant!
  • chrissylaw1810
    I have haggled my way into gettin a 2TB sky hd+ box and multiroom all for free
  • scolar
    Sky haggling
    Just spoke to Sky as my contract is up soon. Walked away with free broadband and 50% off line rental
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