Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
Page 53
    • gowgowuk
    • By gowgowuk 8th Mar 14, 8:43 AM
    • 389 Posts
    • 71 Thanks
    gowgowuk
    I had a red internet light on the night before last and switched my router off to try and get rid of it - will I have knackered up whatever it is that they do for your speeds?
    Originally posted by Alison556
    I had to restart once my router during the first week and it didn't seem to affect the speed progression. I have to say that I am quite happy so far with speed and stability.
    • deutsch
    • By deutsch 8th Mar 14, 3:48 PM
    • 357 Posts
    • 51 Thanks
    deutsch
    i only got the £20 credit. do you think sky will give me the £75 if i cheekily call back?
    • Overload
    • By Overload 17th Mar 14, 10:31 AM
    • 539 Posts
    • 151 Thanks
    Overload
    Abit miffed here, just had an email from sky/o2 that I know longer qualify for broadband discount as I don't have a O2 phone number no more (I switched to Tesco mobile last month as they had far better sim only deals than O2 plus I thought that since O2 broadband had been taken over by Sky it wouldn't have mattered if I held an O2 number or not, but apparently it does.)

    So basically I'm worse off now as the increase in my broadband cost is greater than any savings I made moving to Tesco mobile. If I had of knew my broadband would have been affected I probably would have kept my number with O2.

    To get around this I was thinking of getting an O2 PAYG number and registering it to qualify for the discount again. Does anyone know if this would work?
    • PhilNailerson
    • By PhilNailerson 17th Mar 14, 12:43 PM
    • 46 Posts
    • 41 Thanks
    PhilNailerson
    The O2 £10 Top-up for £5 BB discount is a thing of the past, it doesn't work anymore.
    • Overload
    • By Overload 17th Mar 14, 3:16 PM
    • 539 Posts
    • 151 Thanks
    Overload
    The O2 £10 Top-up for £5 BB discount is a thing of the past, it doesn't work anymore.
    Originally posted by PhilNailerson
    Thanks for letting me know, guess I'm screwed then.

    The trouble with most of the broadband packages now is that most of them want you to take a landline deal as well where I'm interested in broadband only, not sure what to do now...
    • Sylvan
    • By Sylvan 17th Mar 14, 7:50 PM
    • 344 Posts
    • 2,090 Thanks
    Sylvan
    The O2 £10 Top-up for £5 BB discount is a thing of the past, it doesn't work anymore.
    Originally posted by PhilNailerson
    I was told by O2 last March that I would no longer have to top up by £10 every 3 months, but I got an email from Sky today, telling me that they checked my account on 14th March and I haven't topped up my O2 phone, so I have until 19th to do it or I won't get the discount on my next bill. (My free 12 months finished on 15th March).
    Time flies like an arrow.
    Fruit flies like a banana.
    Money talks, but chocolate SINGS

    "I used to be snow white but I drifted" (A seasonal quote from the incomparable Miss West)
    • MMCG
    • By MMCG 17th Mar 14, 8:38 PM
    • 276 Posts
    • 180 Thanks
    MMCG
    My free O2 broadband came to an end this month and my broadband switched automatically at the weekend to sky. When I phoned sky I was given a 12 month contract, with new hub and a cost of £5 a month reduced from £7.50. The customer services dept then gave me 8 months credit £40, effectively reducing my broadband to £20 for the next year. I do not have my line rental through sky.
    2p or not 2p? That is the question!
    • ohreally
    • By ohreally 18th Mar 14, 8:50 PM
    • 7,212 Posts
    • 5,688 Thanks
    ohreally
    I've just recieved a letter from Sky informing my monthly bill is increasing from £7.50 (o2) to £18.29pm - is this correct?

    Won't be hanging around long at that rate.
    Donít be a canít, be a can.
    • Overload
    • By Overload 18th Mar 14, 9:25 PM
    • 539 Posts
    • 151 Thanks
    Overload
    I mite try registering a PAYG number and see what happens. If that fails I'll try MMCG's tactic and phone Sky up and see what they can offer (mind you I'm no way interested in their TV or phone packages). I actually asked Tesco if they just did a broadband only deal, they do, £21 per month,eh I don't think so.

    @ohreally - That is quite a jump, do you still have a O2 mobile number?
    • ohreally
    • By ohreally 18th Mar 14, 10:17 PM
    • 7,212 Posts
    • 5,688 Thanks
    ohreally
    @ohreally - That is quite a jump, do you still have a O2 mobile number?
    Originally posted by Overload
    Yes.......
    Donít be a canít, be a can.
    • Overload
    • By Overload 18th Mar 14, 10:43 PM
    • 539 Posts
    • 151 Thanks
    Overload
    Yes.......
    Originally posted by ohreally
    only ask cos I thot you were supposed to still get discount if you had an O2 number, strange....
    • teddysmum
    • By teddysmum 19th Mar 14, 4:35 PM
    • 9,174 Posts
    • 5,465 Thanks
    teddysmum
    I've just recieved a letter from Sky informing my monthly bill is increasing from £7.50 (o2) to £18.29pm - is this correct?

    Won't be hanging around long at that rate.
    Originally posted by ohreally




    Sky's ADSL broadband is £15 standalone, £12,50if you have tv, £10, if you have phone and £7.50,if you have phone and tv and that's before any special offers.


    Odd amounts occur as they charge arrears up to payment day, plus a month in advance.
    • ohreally
    • By ohreally 19th Mar 14, 4:43 PM
    • 7,212 Posts
    • 5,688 Thanks
    ohreally
    They have applied supplements for not having Sky TV and Sky Talk @ £7.50pm
    Donít be a canít, be a can.
    • I luv cats
    • By I luv cats 19th Mar 14, 5:24 PM
    • 14,133 Posts
    • 73,396 Thanks
    I luv cats
    Sky's ADSL broadband is £15 standalone, £12,50if you have tv, £10, if you have phone and £7.50,if you have phone and tv and that's before any special offers.


    Odd amounts occur as they charge arrears up to payment day, plus a month in advance.
    Originally posted by teddysmum

    I read they debit your bank 2 weeks after connection and on the date of connection thereafter. I.E.

    BILL ONE: Go live 7th - Debited 21st. (Charged 7th to 6th)


    BILL TWO: Debited 7th (Charged 7th to 6th)


    BILL THREE: Debited 7th (Charged 7th to 6th)
    • teddysmum
    • By teddysmum 20th Mar 14, 8:21 PM
    • 9,174 Posts
    • 5,465 Thanks
    teddysmum
    I read they debit your bank 2 weeks after connection and on the date of connection thereafter. I.E.

    BILL ONE: Go live 7th - Debited 21st. (Charged 7th to 6th)


    BILL TWO: Debited 7th (Charged 7th to 6th)


    BILL THREE: Debited 7th (Charged 7th to 6th)
    Originally posted by I luv cats




    I was asked what debit date I would prefer.
    • spud17
    • By spud17 29th Mar 14, 9:46 AM
    • 4,278 Posts
    • 1,959 Thanks
    spud17
    It's credited directly back to you via the DD set up by O2. It will be done when the DD would normally have been taken after your next O2 bill.

    Sky will also set up your own account with them to take your money.
    Originally posted by jem16
    Exactly as you said.

    Seem to have 'lost' £1.35 in the changeover.

    A small price to pay for what should be 2yrs free broadband.
    Move along, nothing to see.
  • paul_b82
    Hi,

    Just received my first bill from sky broadband and my suspicions for the last 9 months have been confirmed.

    Having received numerous emails, letters and calls telling me that I should expect a great service and cheaper broadband rental, my first bill is twice my usual charge!

    I received an unsolicited phone call late last year, I’d imagine these are recorded, please have a listen, where it took me 20 minutes to explain I do not have a television and that I don't care about receiving free sky TV, that I had signed up for 12 months line rental with BT and that all I wanted to was a similar line rental and that if the cost increased I could cancel.

    I was assured that my line rental would be cheaper there were no extra charges.

    Then today I receive this which is charging me for the 'free' TV which I didn’t want and the line rental through no fault of my own that I didn't need as already had.

    This is at best laughable and more accurately blatant misselling .

    Any advice?

    Date Description Amount (£)
    19/03/2014 - 15/04/2014 Sky Broadband Unlimited with Welcome Discount Offers (standard price=£7.50) £1.35
    16/04/2014 - 15/05/2014 Sky Broadband Unlimited with Welcome Discount Offers (standard price=£7.50) £1.50
    16/04/2014 - 15/05/2014 Sky WiFi £0.00
    19/03/2014 - 15/04/2014 Sky WiFi £0.00
    19/03/2014 - 15/04/2014 Supplement for not having Sky Talk £4.52
    16/04/2014 - 15/05/2014 Supplement for not having Sky Talk £5.00
    19/03/2014 - 15/04/2014 Supplement for not having Sky TV £2.26
    16/04/2014 - 15/05/2014 Supplement for not having Sky TV £2.50
    • jem16
    • By jem16 3rd Apr 14, 6:47 PM
    • 18,728 Posts
    • 11,583 Thanks
    jem16
    Hi,

    Just received my first bill from sky broadband and my suspicions for the last 9 months have been confirmed.

    Having received numerous emails, letters and calls telling me that I should expect a great service and cheaper broadband rental, my first bill is twice my usual charge!

    I received an unsolicited phone call late last year, Iíd imagine these are recorded, please have a listen, where it took me 20 minutes to explain I do not have a television and that I don't care about receiving free sky TV, that I had signed up for 12 months line rental with BT and that all I wanted to was a similar line rental and that if the cost increased I could cancel.

    I was assured that my line rental would be cheaper there were no extra charges.
    Originally posted by paul_b82
    Are we talking about Line Rental or Broadband? It's O2's BB that's gone over to Sky - nothing to do with Line Rental with BT unless you actually want to change your Line Rental.

    Then today I receive this which is charging me for the 'free' TV which I didnít want and the line rental through no fault of my own that I didn't need as already had.

    This is at best laughable and more accurately blatant misselling .
    There's no mention there of Line Rental, only Broadband.

    As to the supplement for not having Sky TV, what's the problem? With O2 you got a discount for having an O2 mobile - with Sky they start at a lower price and add on a supplement. Amounts to the same thing.

    Any advice?

    Date Description Amount (£)
    19/03/2014 - 15/04/2014 Sky Broadband Unlimited with Welcome Discount Offers (standard price=£7.50) £1.35
    16/04/2014 - 15/05/2014 Sky Broadband Unlimited with Welcome Discount Offers (standard price=£7.50) £1.50
    16/04/2014 - 15/05/2014 Sky WiFi £0.00
    19/03/2014 - 15/04/2014 Sky WiFi £0.00
    19/03/2014 - 15/04/2014 Supplement for not having Sky Talk £4.52
    16/04/2014 - 15/05/2014 Supplement for not having Sky Talk £5.00
    19/03/2014 - 15/04/2014 Supplement for not having Sky TV £2.26
    16/04/2014 - 15/05/2014 Supplement for not having Sky TV £2.50
    What exactly is the problem?

    For one month's BB it is costing you £1.50 + £5.00 + £2.50 = £9. O2's legacy package for BB was £9.50pm so I'd guess you're 50p better off each month.

    Your first bill will always be more as it includes the time you switched ( ie in your case 19th March) to the first billing period (ie 15th April) and then a month in advance.

    So £8.13 for that back period from 19th March till 15th April and then £9pm from then on.

    Sky seem to have done exactly what they said they would do.
  • pgq1
    Sky complaint
    I signed up to the full TV, Phone (talk service) and broadband package way back in August 2013. After initial installation we found the phone and broadband didn't work and we were only able to make 1 phone call after which the line went dead. The broadband worked periodically but we had no service in general. I called SKY in September 2013 and was sent a new phone/broadband splitter which when installed made no difference. I called again a number of times but got really p*ssed off with their average waiting times of 20 minutes. The lack of phone and broadband became a big issue for me and in October I called to cancel as the phone and broadband were still unavailable. The thing that riled me most was that each time I called I asked for and was promised a call back to complete the cancellation process and on each occasion the call back never came. I was since advised that the response was sent to my sky tv interactive messaging service but because I don't have broadband I never saw the messages and even if my broadband had worked there was no alerts to direct me to the sky tv message facility I.e useless, pointless and crap. When I finally called the SKY team in March 2014 to finally cancel the full package I was at the end of my tether and just wanted to end the horrible experience as I have had an appalling service from their customer service and technical teams from beginning to end. On this final call their retention agent spent 28 minutes trying to retain me and I finally managed to get them to cancel my account. If that wasn't bad enough, their social media team (sky community' contacted me (this is April 2014) and I spent a further week with them and eventually got exactly the same defensive lines that I got from their phone agents and a derisory offer of £8 credit. Sky most definitely only care about new business and their existing customers are secondary. Their customer and technical service is annoying, exasperating, arrogant, slap dash, inept and rubbish and I ask everyone to give them a really wide birth. Now suing them out of pure principal
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

654Posts Today

5,118Users online

Martin's Twitter