Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • Former MSE Ryan
    • By Former MSE Ryan 23rd Mar 15, 5:13 PM
    • 35Posts
    • 35Thanks
    Former MSE Ryan
    BT Broadband, Phone and TV cashback deal
    • #1
    • 23rd Mar 15, 5:13 PM
    BT Broadband, Phone and TV cashback deal 23rd Mar 15 at 5:13 PM
    Hi everyone,

    Weve had a number of users get in touch to advise they have not received the 30.00 cashback that was offered as part of this BT Fibre Broadband, Line Rental & TV deal, featured in our weekly email dated 11 February:

    Theres been some confusion over when the cashback will be received. To clarify, as per the original write-up, this should happen within 30 days of installation, not of the order date.

    Weve been in touch with BT who have let us know that if you have any further queries surrounding this issue, please email them directly on for further information.
Page 12
    • BARRY2
    • By BARRY2 5th Apr 18, 8:35 PM
    • 5 Posts
    • 0 Thanks
    I got a deal from bt where they were prepared to connect for nothing! Their 129.00 connection fee is nothing less than robbery!!
    • BARRY2
    • By BARRY2 5th Apr 18, 8:37 PM
    • 5 Posts
    • 0 Thanks
    Bt are terrible!! They can only do it because they've got a monopoly on the lines!
    • BARRY2
    • By BARRY2 5th Apr 18, 8:41 PM
    • 5 Posts
    • 0 Thanks
    Bt. Broadband
    • kish151
    • By kish151 24th Apr 18, 11:45 AM
    • 4 Posts
    • 2 Thanks
    Seems like its a lottery with all the suppliers and you may be an unlucky one and receive bad service.
    • Colin_Maybe
    • By Colin_Maybe 24th Apr 18, 2:20 PM
    • 4,859 Posts
    • 2,853 Thanks
    Bt are terrible!! They can only do it because they've got a monopoly on the lines!
    Originally posted by BARRY2
    Except they don't have a monopoly, other than that, cool story bro'
    • diane***
    • By diane*** 25th Apr 18, 8:41 AM
    • 52 Posts
    • 9 Thanks
    I had a deal for 2 years at 61 for tv , landline /free calls local and internet, they put the price up 4 times in the first year lol........... they said they'd emailed me and I had not responded within 4 weeks so i'd consented by not replying .
    I had not received the emails........... some wally from customer service smugly told me I was !!!!!!ed , they held all the and shut up..... I could go to the ombudsman but I would be wasting my ink.... he then said he'd tolerated my whining for 15 minutes when he could have put the call to an end in 5 but he was being polite........... that's the gist lol......... needless to say I wasn't polite.... I got the letter after the second call requesting it to take it to the ombudsman.
    short story.... me , ombudsman, .....BT lost........ I didn't have to pay more nor did I have to pay the 300 exit fee from the contract.
    BT customer service is useless........... the internet here is excellent though through them.... so no other choices............. country living.
    fight and don't let the wally from their ''go away , sod off'' service stop you.....fight for good care you deserve it
    • Fustis
    • By Fustis 28th Apr 18, 7:25 AM
    • 2 Posts
    • 1 Thanks
    Update to post 216
    RE post 216 (page 11)

    BT customer service!
    Ombudsman found in my favour.
    Bt paid me 100, and sent a letter stating zero balance regarding my account.

    So much for the arrogant Yvonne from ELC stating that BT would win.
    The Ombudsman were VERY interested in the recording I sent as evidence
    where she stated that BT were part of the Ombudsmans service, intimating
    that BT were on some sort of panel that decided guilt/innocence.
    Anyway. Excellent assistance from the Ombudsmans service.

    My advice is to record any and all 'phone calls you make or receive,
    and jot down interesting points made or said by, in this instance, BT.
    They lie and try to intimidate e.g. in my case sent a letter demanding
    immediate payment, or else debt collectors, credit reference agency
    'stuff', court etc. Libby Barr - your department is not fit for purpose.
    One lost customer, and people can make their own minds up as to the quality
    of BT regarding service 1/10, price 1/10 and threats to customers when BT
    is wrong and just won't listen - because they are BT.

    Also there may be criminal proceedings from various agencies against BT eg Trading Standards
    as I sent them all my evidence in the duration of this matter (Jan - April)
    and what they do is out of my hands, but criminal behaviour by companies
    should be prosecuted, even if they think they are too big to care!
    • clog
    • By clog 17th May 18, 10:40 AM
    • 1 Posts
    • 0 Thanks
    I signed for BT broadband almost a year ago.
    It took 3 months of hassle to get the 150 prepaid mastercard.
    I am still waiting for the 50 cashback cheque.
    I've worked out its taken me over 9 hours of my life chasing with phone calls, BTs online chat.
    I filled in their online complaint form (again), they called me and said I would get my cheque in 30 days (again) and said it was their partners fault.
    I would never use BT again EVER!!.
    • green-backer
    • By green-backer 27th May 18, 12:59 PM
    • 18 Posts
    • 13 Thanks
    Having the same problem as you clog. Service was activated 2-3 months ago and I still cant get the 145 mastercard and 50 cashback offered on signup. Definitely not worth switching from my previous provider.
    • king312
    • By king312 29th May 18, 6:03 PM
    • 42 Posts
    • 34 Thanks
    RECENT OFFER to parents (then taken away): 28/month BT Infinity with 60mb and anytime landline calls and less if I pay line rental upfront. Umpteenth offer given which is more expensive than the MSE deal I signed up to. Currently paying 22.50 for above plus BT TV.


    WHY: Price rise in contract but received no notice, normal January bill despite supposed price rise, normal February bill then following bill had price rises plus retrospective billing (bloody cheeky). Told they sent me a mass email last November then changed to December and records show nothing has actually been sent! Refused to allow me to leave contract given price rises and no notice. Asked for copies of the notice but could not provide. Solution to complaint was to ask me to take up mobile phone offer - told them that is not a solution. Complained via Resolver and given solution of a the above deals (cheaper than market offers but more expensive than current and given that -anytime calls are chargeable to mobiles works out very expensive overall as parents do not want mobiles). Requested provide notice or refund the retrospective price increases, I will pay higher rental - which I though was reasonable. BT refused to budge, took it to the ombudsman whom confirm BT should give me 30 day leaving period and until it does it has to refund any price difference in line rental and calls plus 30 compensation.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

270Posts Today

2,098Users online

Martin's Twitter