Delay Repay over multiple train companies
sjaeagle5
Posts: 18
Forumite
Hello all,
I'm not sure how this is going to work when I claim a delay repay, but I will explain...
I have one ticket purchased through trainline.com that covered me for my whole journey - this should have involved 2 changes of train and 3 train companies (GWR, South West Trains and Southern).
The first train was delayed meaning I missed my connecting train.
This meant I had to get on more trains with more changes in order to reach my destination.
Every single train I got on was delayed.
I arrived at my destination 50 minutes later than I should have done according to the original ticket/schedule.
Who do I claim the delay repay from?
Will they allow me to explain the inconvenience suffered by having to get 5 different trains, rather than 3?
Will they reject my claim based on having to use 3 different companies?
Many thanks
SJ
I'm not sure how this is going to work when I claim a delay repay, but I will explain...
I have one ticket purchased through trainline.com that covered me for my whole journey - this should have involved 2 changes of train and 3 train companies (GWR, South West Trains and Southern).
The first train was delayed meaning I missed my connecting train.
This meant I had to get on more trains with more changes in order to reach my destination.
Every single train I got on was delayed.
I arrived at my destination 50 minutes later than I should have done according to the original ticket/schedule.
Who do I claim the delay repay from?
Will they allow me to explain the inconvenience suffered by having to get 5 different trains, rather than 3?
Will they reject my claim based on having to use 3 different companies?
Many thanks
SJ
0
Comments
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I arrived at my destination 50 minutes later than I should have done according to the original ticket/schedule.
Who do I claim the delay repay from?
It really is that simple.0 -
Although sadly with GWR they operate the old school passenger charter scheme so with only a 50 minute delay it might be rejected for being under an hour.
Depends on the services (as I know there is a 30 minute limit for services which operate on the former First Great Western Link network for journey times of under an hour).0
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