FU = First Utility

Tetra
Tetra Posts: 27 Forumite
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in Praise, vent & warnings
I find the rudeness and bullying of First Utility very distressing. I signed up for the Smart Meter contract and they have made things impossible for me.
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Comments

  • agrinnall
    agrinnall Posts: 23,344 Forumite
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    Impossible in what way?
  • societys_child
    societys_child Posts: 7,110 Forumite
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    What things?
    I've always found them helpful, won't have their smart meter though ;)
  • JReacher1
    JReacher1 Posts: 4,652 Forumite
    First Anniversary Name Dropper First Post I've been Money Tipped!
    Yes I think they are also absolutely rubbish. I quit after three months and went to bulb and I’ve never looked back. Bulb paid the exit fees as well.
  • Pollycat
    Pollycat Posts: 34,681 Forumite
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    societys_child wrote: »
    What things?
    I've always found them helpful, won't have their smart meter though ;)
    The OP was having trouble with FU a while ago:
    https://forums.moneysavingexpert.com/showthread.php?t=5891142
  • Francesanne
    Francesanne Posts: 2,081 Forumite
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    I've been with them for the last 4 years and find them helpful if I need to contact them. Do get a bit up tight when they try to increase my D.D. when there's no need. I'm well in credit and don't feel it's necessary to increase monthly amount. In all fairness once I've explained my situation they don't increase the amount.
  • Tetra
    Tetra Posts: 27 Forumite
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    societys_child wrote: »
    What things? ;) . . .

    Merely First Utility did not attend a smart meter installation appointment without notice and compensated me £30, which I felt was low because First Utility charge £30 if consumers cancel appointment with (up to) 48 hours notice.

    When I pointed this out, not the gravest of failings by any means, First Utility's responses were dismissive and couched in Masonic language, which I questioned: is this an intentional threat?

    At every stage, via Resolver, the response was the same and from the same named person. At the end First Utility sent me a Masonic unsigned letter, from apparently the same named person.

    I now have an smart electricity meter, but not gas. The information is useless because it overestimates my bill by about 5 times. I fear questioning First Utility though my first "smart" electricity invoice seemed okay.

    Hope that helps.
  • pollypenny
    pollypenny Posts: 29,393 Forumite
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    I'm intrigued. What is 'Masonic language'?
    Member #14 of SKI-ers club

    Words, words, they're all we have to go by!.

    (Pity they are mangled by this autocorrect!)
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    pollypenny wrote: »
    I'm intrigued. What is 'Masonic language'?
    ...and a "Masonic Letter"? :eek:
  • societys_child
    societys_child Posts: 7,110 Forumite
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    Something to do with triangles and symbols, apparently.

    Not realised FU was actually a bunch of Freemasons . . :D
  • Pollycat
    Pollycat Posts: 34,681 Forumite
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    societys_child wrote: »
    Something to do with triangles and symbols, apparently.

    Not to mention'funny' handshakes...
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