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  • FIRST POST
    • MSE Jenny
    • By MSE Jenny 5th Jul 13, 3:56 PM
    • 1,239Posts
    • 3,571Thanks
    MSE Jenny
    Official Free Boilers and Insulation guide discussion
    • #1
    • 5th Jul 13, 3:56 PM
    Official Free Boilers and Insulation guide discussion 5th Jul 13 at 3:56 PM
    Hi all,

    We've written a new guide on Free Boilers and Insulation, and it would be great to hear your feedback. Please do share your experiences and any extra tips to help others.

    If you applied for a free boiler, please let us know ...

    - Which energy provider you called:
    - How long it took to get a free inspection:
    - Were you asked to contribute towards anything and why (for example extra radiators, the boiler needed moving, you didn't meet certain conditions):
    - How long it took to the get the boiler installed:
    - How you found the experience:

    If you havenít already, join the forum to reply. If you arenít sure how it all works, read our New to Forum? Intro Guide.

    Thanks for your help,

    MSE Jenny
    Last edited by MSE Jenny; 05-07-2013 at 3:59 PM.
Page 61
  • E.ON Company Representative: Malc
    E.ON Boiler Replacements
    Hello,

    I think my boiler has just died on me. I've turned the whole thing off as it keeps cutting out and the pressure gauge is going up and down and causing the heater to make loud noises. it sounds like it's going to blow up. I also noticed the pilot is orange at the top and I read that this may be dangerous

    I have checked online and the E-On website says that I am eligible for a new boiler under their ECO scheme. Does anybody know how long the process will take?

    My son suffers from asthma and my house doesn't retain much heat when the boiler is working so I'm worried the cold will cause problems for him. I don't really have anywhere to stay that is near his school but if it is going to take months then I may need to think of something quick.

    Any advice is much appreciated!

    Thanks
    Originally posted by nikkiniks
    Hi,

    Yes, I applied yesterday. Have you done it? Do you know how long it takes to get a boiler installed if everything goes through?
    Originally posted by nikkiniks
    Hello nikkiniks and thank you for your application for a boiler replacement under the ECO scheme.

    These applications are handled by a specialist team who look to contact customers within 7-10 working days after receiving applications.

    Each application is assessed individually and they'll talk to you about your situation to see if you're eligible for funding under the scheme.

    Hope all goes well with your application nikkiniks.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • BigBlueSky
    • By BigBlueSky 18th Jun 19, 12:08 PM
    • 122 Posts
    • 19 Thanks
    BigBlueSky
    Hello nikkiniks and thank you for your application for a boiler replacement under the ECO scheme.
    Malc
    Originally posted by E.ON Company Representative: Malc
    Hi EON,

    Do you have anymore details on this scheme? - My sister is a single parent with 3 children and her boiler has broken. She doesn't have a lot of money so looking into grants etc for a boiler replacement.

    If she qualifies do you know how much she would need to contribute under this scheme ?

    Thanks
  • E.ON Company Representative: Malc
    E.ON Boiler Replacements
    Hi EON,

    Do you have anymore details on this scheme? - My sister is a single parent with 3 children and her boiler has broken. She doesn't have a lot of money so looking into grants etc for a boiler replacement.

    If she qualifies do you know how much she would need to contribute under this scheme ?

    Thanks
    Originally posted by BigBlueSky

    Hello BigBlueSky.

    As nikkiniks has done, please ask your sister to apply for help through the Energy Company Obligation (ECO) scheme. There's more information including an application form on our website. It doesn't matter if she's not our customer as the scheme is open to non-E.ON customers too.

    Each application is assessed individually and we'll talk to your sister about her situation to see if she's eligible for funding under the scheme.

    If eligible, there'll be a £240 fee to pay towards the standard replacement of a broken or faulty gas boiler. We'll pay the rest as part of the scheme (also known as Affordable Warmth). There may be additional costs if further work is needed. This could include things like pipework, scaffolding, safety work, heating upgrades etc.

    We'll arrange a free home survey to see what we're able to do and if any further costs are involved.

    Hope your sister is able to benefit under this scheme BigBlueSky.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • BigBlueSky
    • By BigBlueSky 18th Jun 19, 1:38 PM
    • 122 Posts
    • 19 Thanks
    BigBlueSky
    I'm looking into this via EON but there is the £240 contribution to be made. I see npower mentions that it can be completely free.

    Does anyone have any experience of this through npower and/or any other companies where the contribution may be less than £240 ??

    Thanks in advance
    • BigBlueSky
    • By BigBlueSky 24th Jun 19, 2:44 PM
    • 122 Posts
    • 19 Thanks
    BigBlueSky
    We'll arrange a free home survey to see what we're able to do and if any further costs are involved.

    Hope your sister is able to benefit under this scheme BigBlueSky.

    Malc
    Originally posted by E.ON Company Representative: Malc
    My sister has now called and got booked in for this.

    She was told she needs to provide proof of home ownership, utility bills and benefit documents. Do you know if they will want to take these away or just see them ?

    Thanks
    • 50Twuncle
    • By 50Twuncle 24th Jun 19, 3:27 PM
    • 9,546 Posts
    • 2,554 Thanks
    50Twuncle
    My sister has now called and got booked in for this.

    She was told she needs to provide proof of home ownership, utility bills and benefit documents. Do you know if they will want to take these away or just see them ?

    Thanks
    Originally posted by BigBlueSky
    They will not need to take them away - can you not copy them ?
    • BigBlueSky
    • By BigBlueSky 24th Jun 19, 3:37 PM
    • 122 Posts
    • 19 Thanks
    BigBlueSky
    They will not need to take them away - can you not copy them ?
    Originally posted by 50Twuncle
    I can get them copied if they need to take them - wasn't sure. If they are not taking them away it is OK.

    Thanks
  • E.ON Company Representative: Malc
    E.ON Boiler Replacements
    My sister has now called and got booked in for this.

    She was told she needs to provide proof of home ownership, utility bills and benefit documents. Do you know if they will want to take these away or just see them ?

    Thanks
    Originally posted by BigBlueSky
    I can get them copied if they need to take them - wasn't sure. If they are not taking them away it is OK.

    Thanks
    Originally posted by BigBlueSky

    Hello BigBlueSky and it's good your sister has booked an appointment.

    As 50Twuncle says, our assessor only needs to see the relevant documents to confirm eligibility for the scheme. If possible, copies might save a bit of time.

    Thanks BigBlueSky and hope all goes well.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • ckt8081
    • By ckt8081 13th Jul 19, 4:08 PM
    • 2 Posts
    • 0 Thanks
    ckt8081
    Applied for Boiler replacement with several Companies.Although I qualify,will not carry out the work because they cannot insulate the suspended ground floor because of lack of clearance under the floor.Also the ground floor is Laminate floor throughout.
    Excuse is that it is part of the Government requirement to insulate the Ground Floor.
    • Kallisti
    • By Kallisti 20th Jul 19, 9:23 AM
    • 42 Posts
    • 6 Thanks
    Kallisti
    Hi, wondering if someone on universal credit, own their home, can get help with solid wall insulation under any grant scheme? Totally unaffordable otherwise but would really help!
    :: No Links in signatures please - FM ::
    • andy3050
    • By andy3050 6th Aug 19, 9:30 PM
    • 19 Posts
    • 4 Thanks
    andy3050
    Hi, I currently have an application for a subsidised boiler going through with e.on. I’m worried now though as The money I had the money ready to pay the £310 (I need extra work for a condensate pipe) however a pricey car repair has wiped out my savings.

    I’m just wondering if there is a payment plan available to pay the contribution?

    Also, I’m looking to leave utilita, I currently have a payg (out of choice) and I have had nothing but trouble with them since signing up. I want to come back to e.on, would e.on replace my meter with a non payg one?
  • E.ON Company Representative: Malc
    E.ON Meter Exchange
    Hi, I currently have an application for a subsidised boiler going through with e.on. I’m worried now though as The money I had the money ready to pay the £310 (I need extra work for a condensate pipe) however a pricey car repair has wiped out my savings.

    I’m just wondering if there is a payment plan available to pay the contribution?

    Also, I’m looking to leave utilita, I currently have a payg (out of choice) and I have had nothing but trouble with them since signing up. I want to come back to e.on, would e.on replace my meter with a non payg one?
    Originally posted by andy3050

    Hello andy3050 and sorry for the late reply - missed your post.

    We'll be happy to look at changing you from a prepayment to a credit meter. There's no charge for this exchange. You will need to pass an external credit check and there can't be any unpaid debt on the meter or if it was fitted under a warrant.

    If there is a debt and it's less than £500 per fuel, you can still switch to us through an industry wide arrangement called the Debt Assignment Protocol. The remaining debt will switch with you and be put on the meter to be collected at an agreed weekly rate. It's very unlikely we'll fit a credit meter in these circumstances.

    It's good we've been able to help with a new boiler. Please talk to the team looking after this. They'll be happy to look if a payment arrangement is possible.

    Hope this is of interest andy3050.

    Malc
    Last edited by E.ON Company Representative: Malc; 16-08-2019 at 2:34 PM. Reason: Added Information
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • toshi2015
    • By toshi2015 22nd Aug 19, 5:52 PM
    • 1 Posts
    • 0 Thanks
    toshi2015
    New boiler now landlord selling house
    Hiya, I had a new boiler installed over a year ago, via one of the grants schemes. My landlord is now selling the house. I'm rather miffed that he will benefit from something that I arranged and he paid nothing for! Any advice please?
    • Davesnave
    • By Davesnave 23rd Aug 19, 12:36 AM
    • 29,321 Posts
    • 101,875 Thanks
    Davesnave
    Hiya, I had a new boiler installed over a year ago, via one of the grants schemes. My landlord is now selling the house. I'm rather miffed that he will benefit from something that I arranged and he paid nothing for! Any advice please?
    Originally posted by toshi2015
    Did you pay anything, or was it fully funded?

    Any benefit accruing to the landlord would not, in itself, be an incentive to serve notice and sell, if that's your line of thought. Meanwhile, while you continue in occupation, you benefit too.


    I don't know what sort of advice would be appropriate. Even if you have paid something towards the installation, the boiler is part of the house, not something you own.
    Last edited by Davesnave; 23-08-2019 at 12:39 AM.
    'When seagulls follow the trawler, it's because they think sardines will be thrown into the sea'
    Eric Cantona
    • Marj01
    • By Marj01 18th Sep 19, 3:23 PM
    • 2 Posts
    • 0 Thanks
    Marj01
    Lpg boilers
    I have the same problem, no one will install a free boiler, I'm on pension credit and guarantee credit, my boiler is broken, don't have money to replace,, they will install one at a cost of £1200. Why are we being penalised, are we not the same as people who have natural gas? .I think it's appalling ?
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