Official Vodafone Complaints/Query Thread

mobilejunkie · 4 July 2018 at 7:50AM

Yes. Never stop paying bills and pursue things separately. Your credit file will stay wrecked for 6 years unless you can resolve it with the WRT team as constantly instructed on here.

Vodafone · 4 July 2018 at 1:02PM

Hi Fraz30,

I understand your concerns regarding the information on your credit report.

So we can access your account to see what's happened, please contact us via the form here.

To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check it's been received.

Thanks,

Lee

Vodafone Social Media

mobilejunkie · 6 July 2018 at 6:55PM

Not sure why debt collectors are "scum". If someone owed me money and I appointed them they would simply doing their job and getting what I was owed for me.

It took you an awfully long time to "realise" that you'd have to pay the debt. What did you think Vodafone would do when you refused to pay the £60??

If you were looking for advice you should have sought it then, in which case you would have caughed up and fought afterwards to get it back. You seem to miss one key resulting point also (though sounds like it wouldn't matter to you, even though it should); your credit files will new be completely wrecked for the next 6 years.

The only thing you can do is follow the instructions on here - which plainly you haven't done.

It seems the post has been deleted and dcas have been promoted to "complete vermin".

Jcjcjc333 · 7 July 2018 at 11:27AM

Vodafone claiming I owe them £1500 for unpaid amount + early termination fee.

Tried to resolve with them but told me they sold my debt to some dca..

The address they have for me is no longer current as im living abroad, so I figured im just gonna brush it under the carpet and ignore them completely. No skin off my nose.

I dont care for my credit score so whats the worst that can happen? I know that dcas are complete vermin and no attempt to negotiate with them should ever be made or you will end up regretting it.

If they do issue court papers and im on the other side of the world, whats likely to happen?

mobilejunkie · 7 July 2018 at 12:56PM

I have already suggested about the only course of action to you which may have some success, but that was a waste of time. More generally, don't get yourself into debt in the first place and don't blame the people who you owe money to for your own stupidity. Treat people with respect and allow them to do their jobs - even if it involves collecting money from you which you have reneged on.

As for your particular situation, the only advice (since you ignored the part relevant to you) would be for the debt collectors. Trash your credit records (already done) and wait for the chance to sue should you ever reappear in the UK any time in the next years years!

(Text removed by MSE Forum Team)

pmduk · 7 July 2018 at 1:42PM

Jcjcjc333 wrote: »

My debt is a result of a contract which was missold to me under false pretences and promises by an evil corporation.

Yet you happily used the services?

Jcjcjc333 · 7 July 2018 at 1:53PM

Nope. I barely used the services as I was repeatedly informed that I could use them abroad indefinitely.

(Text removed by MSE Forum Team)

mobilejunkie · 7 July 2018 at 2:02PM

I'm not the one in debt for £1,500. I also have a pristine credit rating I will ensure I keep. The definition of a fool is "silly person, simpleton, person who thinks unwise, trifle, blunder". I would use another definiton relevant for you as well - steal ("secretly carry off or appropriate (another person's) propety"; except that you obviously don't understand how a mobile contract works since the phone was your property from day 1.

williacg · 15 July 2018 at 8:06AM

Vodafone wrote: »

Hi loughlini,

When our Customer Relations team reply to an email, it'll come via the email address you've quoted.

So we can find out what's happened to the email you've sent, please contact us via the form here.

To access the form you'll need to enter the code EFT195.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I'll check that it's been received.

Hi Williacg,

I'm sorry to hear that your concerns remain unresolved.

If you've been provided with a contact number for out Customer Relations team, I'd recommend contacting them to discuss the status of your complaint.

Kind regards,

Lee

Vodafone Social Media

Thank you Lee for your response, however, my case is now being dealt with by Ombudsman Services.

I would however be grateful if you could advise the appropriate team at Vodafone to re-check their data, as my neighbour knocked on my door last night to deliver a letter they had received from Vodafone, which was addressed to me but with the wrong address on it.

Regards
Williacg

Hodge4ever · 16 July 2018 at 6:44PM

I had a pay monthly rolling 30 day contract with a new phone. I never used the SIM and gave 30 days notice and cancelled the same day I received it. I paid for the first month as per the T&Cs (30 day notice period)

Nearly two months later I received a letter saying that I was a month late and would risk termination of contract. I spoke to someone at Vodafone who checked the original notes and in their words "But due to some technical issue the account did not disconnected. So I am removing all the charges after the 9th June and disconnecting the account immediately. "

Today I receive a letter from a debt collection agency demanding the outstanding monthly payment that I don't owe! It is only a small amount so I have paid it so it does not affect my credit file, however I want to ensure that;
1. The contract is cancelled and I will receive no more demands for money
2. I get a refund for the money that I didn't owe.

Any suggestions would be gratefully received.

TLDR: Paid for 1 month, Vodafone chasing for 2nd month that I don't owe despite telling me twice that contract has been cancelled.

Official Vodafone Complaints/Query Thread

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