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  • FIRST POST
    • icklesurfer
    • By icklesurfer 10th May 19, 11:09 AM
    • 22Posts
    • 1Thanks
    icklesurfer
    On the wrong meter for 4 years - what now?
    • #1
    • 10th May 19, 11:09 AM
    On the wrong meter for 4 years - what now? 10th May 19 at 11:09 AM
    Hi. I live in a block of flats where our water meters are stored outside and all together. There are only two of us in our flat and we both work full time so not there during the day.

    My bill had been slowly increasing from £31.20 per month to £72.50. Our usage hadn't changed from what I observed so I called my water company to come out and check why my bill kept creeping up.

    Long story short, they came this morning and have realised that I'm being billed for the wrong meter... and the meter that I am being billed for is constantly spinning.

    Assuming I'm due a refund after calculating my usage on the correct meter... can I demand a cheque refund or will they insist on adding it as account credit?
Page 1
    • Hasbeen
    • By Hasbeen 10th May 19, 11:34 AM
    • 1,500 Posts
    • 1,139 Thanks
    Hasbeen
    • #2
    • 10th May 19, 11:34 AM
    • #2
    • 10th May 19, 11:34 AM
    Hi. I live in a block of flats where our water meters are stored outside and all together. There are only two of us in our flat and we both work full time so not there during the day.

    My bill had been slowly increasing from £31.20 per month to £72.50. Our usage hadn't changed from what I observed so I called my water company to come out and check why my bill kept creeping up.

    Long story short, they came this morning and have realised that I'm being billed for the wrong meter... and the meter that I am being billed for is constantly spinning.

    Assuming I'm due a refund after calculating my usage on the correct meter... can I demand a cheque refund or will they insist on adding it as account credit?
    Originally posted by icklesurfer
    What have they said?
    • Benight
    • By Benight 10th May 19, 11:41 AM
    • 314 Posts
    • 111 Thanks
    Benight
    • #3
    • 10th May 19, 11:41 AM
    • #3
    • 10th May 19, 11:41 AM
    Hi. I live in a block of flats where our water meters are stored outside and all together. There are only two of us in our flat and we both work full time so not there during the day.

    My bill had been slowly increasing from £31.20 per month to £72.50. Our usage hadn't changed from what I observed so I called my water company to come out and check why my bill kept creeping up.

    Long story short, they came this morning and have realised that I'm being billed for the wrong meter... and the meter that I am being billed for is constantly spinning.

    Assuming I'm due a refund after calculating my usage on the correct meter... can I demand a cheque refund or will they insist on adding it as account credit?
    Originally posted by icklesurfer
    If you are due a refund, you can ask for this to be paid back to you.

    Our water supplier certainly can do that via cheque (to the water account holder), but as yours holds your bank account details as you pay via DD, they may prefer to simply re-credit your bank account directly.

    Have a chat with them, if/when the situation aises
    • icklesurfer
    • By icklesurfer 10th May 19, 12:12 PM
    • 22 Posts
    • 1 Thanks
    icklesurfer
    • #4
    • 10th May 19, 12:12 PM
    • #4
    • 10th May 19, 12:12 PM
    What have they said?
    Originally posted by Hasbeen
    Funnily enough they were quick off the mark to chase when when I was struggling to meet the cost but now teams of people need to review it before making a comment.

    They attempted to tangle me up in uncovering who's meter they have been billing for, but I've told them that that's their problem.

    To my mind it's a simple process, deduct what I've racked up on my real meter over 4 years from what I've been paying on someone else's over 4 years. I either owe more or I'm due a refund. No brainer, but they've told me they'll "contact me in due course"
    • Talldave
    • By Talldave 19th May 19, 10:12 AM
    • 259 Posts
    • 125 Thanks
    Talldave
    • #5
    • 19th May 19, 10:12 AM
    • #5
    • 19th May 19, 10:12 AM
    Monitor the next month's consumption and get them to use that to recalculate the earlier bills. Better than guesswork. If the refund is substantial, ask for some interest?

    As you point out, it's not your job to find out who's consumption you have been paying for. Worse still, when that person is asked to pay for their real consumption they may be slightly unhappy.

    However, it would be interesting to know if the error is limited to a single one for one mix up or whether the entire block are playing a water meter lottery!
    • Norman Castle
    • By Norman Castle 19th May 19, 1:16 PM
    • 8,290 Posts
    • 7,177 Thanks
    Norman Castle
    • #6
    • 19th May 19, 1:16 PM
    • #6
    • 19th May 19, 1:16 PM

    They attempted to tangle me up in uncovering who's meter they have been billing for, but I've told them that that's their problem.

    To my mind it's a simple process, deduct what I've racked up on my real meter over 4 years from what I've been paying on someone else's over 4 years. I either owe more or I'm due a refund. No brainer, but they've told me they'll "contact me in due course"
    Originally posted by icklesurfer
    Unlikely they're trying to "tangle you up". It is their problem but until they know which meter feeds which flat they cannot charge you according to what you have used.
    Don't harass a hippie. You'll get bad karma.

    Never trust a newbie with a rtb tale.
    • icklesurfer
    • By icklesurfer 19th May 19, 3:32 PM
    • 22 Posts
    • 1 Thanks
    icklesurfer
    • #7
    • 19th May 19, 3:32 PM
    • #7
    • 19th May 19, 3:32 PM
    Unlikely they're trying to "tangle you up". It is their problem but until they know which meter feeds which flat they cannot charge you according to what you have used.
    Originally posted by Norman Castle
    They found my correct meter. It took about two hours but they know exactly which one is mine and so they’ll know my proper consumption. But they’re still ‘investigating’ so they urge me know to cancel my direct debit, so they still want me to pay for water use that wasn’t mine.
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