Economy 10 meter change Eon

Sandydog · 9 June 2019 at 1:43PM

The meter is only a couple of years old so hardly worn out. If we stay with Eon but move to E7 they aren't even going to change the meter. If EDF offer us a lower price than Eon and the same hours electricity that we are on now what is the harm in us moving to it ? If they change their minds or the meter breaks we will only be back making exactly the same choices as now -except we could even move back to Eon's much better tariffs that are not available to existing customers.

I'm genuinely puzzled as to why you think that a problem ?

Biscuit_Tin · 9 June 2019 at 1:50PM

Sandydog wrote: »

The meter is only a couple of years old so hardly worn out. If we stay with Eon but move to E7 they aren't even going to change the meter. If EDF offer us a lower price than Eon and the same hours electricity that we are on now what is the harm in us moving to it ? If they change their minds or the meter breaks we will only be back making exactly the same choices as now -except we could even move back to Eon's much better tariffs that are not available to existing customers.

I'm genuinely puzzled as to why you think that a problem ?

Speak to the specialist E.On team, and they will explain why switching from them with metering that only E.On are obligated to support is not a good idea. Why do you think E.On are phasing out this particular tariff operated on this type of metering, and are therefore offering to replace them free of charge?

There are plenty of other posts in this forum warning people with such metering (from a range of legacy suppliers) not to switch supplier ... and tales of woe from those who did before, or despite, reading those warnings.

Sandydog · 9 June 2019 at 2:25PM

Thanks. We will talk to them again then. We have talked to them at length already. They have to replace them free of charge as they are the instigator. But they didn't really explain why. And, as I said, were not necessarily getting rid of the meter, or the hours. Just charging a lot more for it and changing the meter, or charging a lot more for it and leaving the meter unchanged on E7. We would happily stay with them if they were offering a modest price rise but 58 % is too much.

Former_E.ON_Company_Representative:_Malc · 18 June 2019 at 2:25PM

Scrimper13 wrote: »

I also received the letter from Eon. I currently have the two meters - one for my storage heaters that comes on for a few hours over the course of 24 hours. I have been switched to a few different tariffs over they years with eon and to be honest I've not needed to do anything and the price hasn't really changed too much. I was currently on their RHT plan for the storage heater meter and the energy plan for the rest. They are telling me all my electric will now be on the energy plan tariff which even they admitted would be a considerable amount more to pay. They never mentioned anything to do with a change of meter systems at all. Eon have not offered me a tariff that would be suitable Obviously my best plan would be to shop around but it is not as easy when you have two meters and would like to continue with it on for a few hours throughout the day rather than just through the evening. Has anyone else been able to get any further than me?

Hello Scrimper13 and it sounds like your metering set up is similar to captainkirk's and Sandydog's above.

The letter you've received should've outlined the alternatives I mentioned in my replies. These are a choice between Economy 10, Economy 7 and single rate.

Please talk to our Simpler Metering team. They're looking after this project and will be able to go into much more detail. They'll go through everything with you, including the tariffs, and book an appointment to do the work. As I mentioned to Sandydog, we'll fit a single meter instead of the two meter set up currently in place. This will make it easier when shopping around for different tariffs both with us and with the other suppliers.

Thanks Scrimper13.

Malc

captainkirk · 20 June 2019 at 11:49AM

We have decided to change the heating so have opted to have the meter changed to single rate one - I have telephoned and organised this (hopefully sorted out the need for a three phase meter) but the tariff we have been quoted is for 18.57 per unit - I asked the lady about deals and that's the only thing she could quote me despite their prices being much cheaper online - I would have happily signed up to their Fix Online Exclusive v4 contract! I know we can sort it out after the meter gets installed and move or get a fixed tariff but why all the hassle!!

Former_E.ON_Company_Representative:_Malc · 21 June 2019 at 4:24PM

captainkirk wrote: »

We have decided to change the heating so have opted to have the meter changed to single rate one - I have telephoned and organised this (hopefully sorted out the need for a three phase meter) but the tariff we have been quoted is for 18.57 per unit - I asked the lady about deals and that's the only thing she could quote me despite their prices being much cheaper online - I would have happily signed up to their Fix Online Exclusive v4 contract! I know we can sort it out after the meter gets installed and move or get a fixed tariff but why all the hassle!!

Hello captainkirk and thank you for the update.

Going for a single rate meter means you'll have access to many more tariffs both with us and with the other suppliers. The new meter needs to be in place before we can switch you to another tariff. The 18.57p per kWh you mention sounds like the unit rate between now and when you switch tariff/supplier after the meter exchange. Guessing here.

Also, Fix Online Exclusive v4 is only available through broker sites to new customers. As an existing customer, you're not eligible for this tariff.

Glad an appointment's been booked captainkirk.

Malc

captainkirk · 22 June 2019 at 11:59PM

Thanks for the reply Malc, it's a shame that Eon can't just offer the best tariff they have available for when the switch of meter happens - how long is the time period between changing the meter and being able to switch tariff/supplier please?

thorganby · 23 June 2019 at 5:07PM

E.ON_Company_Representative:_Malc wrote: »

Hello captainkirk and thank you for the update.

Going for a single rate meter means you'll have access to many more tariffs both with us and with the other suppliers. The new meter needs to be in place before we can switch you to another tariff. The 18.57p per kWh you mention sounds like the unit rate between now and when you switch tariff/supplier after the meter exchange. Guessing here.

Also, Fix Online Exclusive v4 is only available through broker sites to new customers. As an existing customer, you're not eligible for this tariff.

Glad an appointment's been booked captainkirk.

Malc

captainkirk wrote: »

Thanks for the reply Malc, it's a shame that Eon can't just offer the best tariff they have available for when the switch of meter happens - how long is the time period between changing the meter and being able to switch tariff/supplier please?

Why on earth would you even consider staying with a supplier that thinks that this is acceptable customers service!

Other suppliers do not prevent existing customers changing to exclusive tariffs available though switching sites for "new customers" with cashback.

Shame on eon, this shows their true colours and they do not deserve your custom!

captainkirk · 23 June 2019 at 10:46PM

We will definitely be moving Thorganby - reading some posts on Google they would seem to suggest that energy companies are supposed to offer their best tariff if you ring and ask - I know that would not be the online one after what Malc said but I'm certain they have better offers than 18+p per unit available. It is a shameful way to treat existing customers especially after they have forced the tariff change - you can only suppose that they make quite a bit extra by charging customers this rate until they are able to move. I read another post on this forum where someone has been 8 weeks trying to get the database updated for the new meter so they can move! We've been with Eon and their many guises for over 35 years, unfortunately that means nothing nowadays.

Sandydog · 24 June 2019 at 5:19PM

Now we are even more baffled. We phoned to arrange the simpler meter installation date. The operative asked us why we would want to do that ! She said we were better off as we were. So we went through the letter with her. It clearly states our tariff is ending and we will be moved to a flat rate later in the year, date unspecified. It only mentions meters in the context of getting access to other tariffs.

But she said we will only be moved to the expensive tariff if we opt for a smart meter. We never asked for one in the first place ! Otherwise she says we can stay exactly as we are, no simple meter, no smart meter, no price rise. She's said we had a price rise in January and our tariff has no end date. We asked for it in writing but she said they weren't obliged to do that.

So we will wait and see. If we do get a letter later saying our tariff is changing we will need to act, but she is adamant that isn't happening. We certainly aren't going to push for a meter change and huge price hike. She has put on record that we don't require a smart meter and says that is the end of the matter unless we demand one.

Economy 10 meter change Eon

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