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  • FIRST POST
    • pschitt
    • By pschitt 3rd Jun 19, 7:26 PM
    • 1Posts
    • 0Thanks
    pschitt
    Thameswater trying to charge 600+ even though account is closed!
    • #1
    • 3rd Jun 19, 7:26 PM
    Thameswater trying to charge 600+ even though account is closed! 3rd Jun 19 at 7:26 PM
    Hey,

    Here's the lowdown:

    I moved from my previous property in October 2018.
    When trying to get the final bill to close the account I was sent multiple bills up to 500.
    After a lot of back and forth and TW saying they would send someone to the property to investigate, I was sent a bill for around 30. I paid this and received an account statement saying my 'current liability as of 26th October (after i moved) is 0.00.

    Ive now been sent a bill for over 600 and they said i need to pay this!?!

    Can anyone advise what I can do about this? I called and they said the final account statement was a mistake just like the other wrong statements beforehand!!!

    Thanks,
    Conor
Page 1
    • Cardew
    • By Cardew 3rd Jun 19, 7:46 PM
    • 27,885 Posts
    • 13,746 Thanks
    Cardew
    • #2
    • 3rd Jun 19, 7:46 PM
    • #2
    • 3rd Jun 19, 7:46 PM
    Welcome to the forum.


    Presumably you were metered? Usually such bills are generated because previous bills were based on incorrect meter readings.



    It doesn't matter what earlier bills stated, the issue is whether the 600+ bill is correct or not. Even if Thames Water had made a mistake, they are allowed to correct that mistake.
    • Benight
    • By Benight 4th Jun 19, 10:15 AM
    • 314 Posts
    • 111 Thanks
    Benight
    • #3
    • 4th Jun 19, 10:15 AM
    • #3
    • 4th Jun 19, 10:15 AM
    Hey,

    Here's the lowdown:

    I moved from my previous property in October 2018.
    When trying to get the final bill to close the account I was sent multiple bills up to 500.
    After a lot of back and forth and TW saying they would send someone to the property to investigate, I was sent a bill for around 30. I paid this and received an account statement saying my 'current liability as of 26th October (after i moved) is 0.00.

    Ive now been sent a bill for over 600 and they said i need to pay this!?!

    Can anyone advise what I can do about this? I called and they said the final account statement was a mistake just like the other wrong statements beforehand!!!

    Thanks,
    Conor
    Originally posted by pschitt
    As you claim, you received multiple bills demanding varying amounts.
    As presumably you did with all the previous bills, you need to carefully check the latest bill and decide whether or not you agree with it.
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