Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • marit
    • By marit 2nd May 19, 12:55 PM
    • 5Posts
    • 0Thanks
    marit
    Thames water set up an account without my knowledge
    • #1
    • 2nd May 19, 12:55 PM
    Thames water set up an account without my knowledge 2nd May 19 at 12:55 PM
    Hello,
    Thames Water keeps sending bills and warnings for an account my partner never set up.
    I have a meter and pay bills regularly, not sure why they send a second bill for my partner.
    They flat number they address the bill to is a different one and another person lives there.
    We let them know that my partner lives with me, that I pay regularly the bills and that we never gave them the permission to set up a new account.
    They are also aware that bills for the other flat are paid by another person, they just mixed up details and set this account.
    what can i do?
    thanks
Page 1
    • Raxiel
    • By Raxiel 3rd May 19, 2:11 PM
    • 935 Posts
    • 561 Thanks
    Raxiel
    • #2
    • 3rd May 19, 2:11 PM
    • #2
    • 3rd May 19, 2:11 PM
    How are the bills coming to you and your partner if they are addressed to the other flat?


    It sounds like the neighbours account has the wrong name on (your partners) not the wrong address. Pass the bills to the neighbour and tell them to sort it out.


    The fact the address is different should stop any unpaid bills by the neighbour earning her a black mark on her credit files, but she should keep an eye on them anyway (although this is a good idea in general). If the account or the neighbours address do show up on the file dispute it with the CRA
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,484Posts Today

7,889Users online

Martin's Twitter