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  • FIRST POST
    • Alexander01
    • By Alexander01 18th Jul 19, 12:53 PM
    • 7Posts
    • 0Thanks
    Alexander01
    Payday loan Account statement and response
    • #1
    • 18th Jul 19, 12:53 PM
    Payday loan Account statement and response 18th Jul 19 at 12:53 PM
    Hello,

    Could someone please advise me what the next stage would be. I've submitted a claim with this company through claims portal, I've also asked them for my account statement which is bellow.

    I was in a bad situation when I was taking these payday loans young as 20 years old working on a minimum wage it felt like I needed to take one loan out after the other just to survive which caused more debt with other companies I'm sure thousands of not millions of people have experienced the same situation as me.

    I called this company today to query the fees and one person said on the phone you might not be entitled to anything? and to submit a claim which has already been done well before I asked for my account statement.

    Date
    Principal Amount Fees Interest Amount Paid Closed Date
    11/08/2010 £90.00 £5.50 £14.13 £109.63 26/08/2010
    01/09/2010 £110.00 £5.50 £26.20 £141.70 24/09/2010
    29/09/2010 £160.00 £5.50 £44.07 £209.57 26/10/2010
    30/10/2010 £373.00 £22.00 £74.88 £469.88 26/11/2010
    29/11/2010 £329.00 £16.50 £48.20 £393.70 17/12/2010
    28/12/2010 £490.00 £22.00 £103.66 £615.66 23/01/2011
    05/02/2011 £84.00 £25.50 £17.82 £127.32 25/02/2011
    25/02/2011 £180.00 £5.50 £20.13 £205.63 08/03/2011
    11/03/2011 £35.00 £5.50 £3.99 £44.49 21/03/2011
    26/03/2011 £30.00 £5.50 £1.75 £37.25 31/03/2011
    06/04/2011 £82.00 £5.50 £12.95 £100.45 21/04/2011
    27/04/2011 £211.00 £21.00 £124.42 £356.42 02/07/2011
    28/07/2011 £90.00 £5.50 £1.88 £97.38 30/07/2011
    30/07/2011 £450.00 £22.00 £38.50 £510.50 26/08/2011
    27/08/2011 £240.00 £42.00 £111.21 £393.21 06/11/2011
    06/11/2011 £310.00 £37.50 £149.38 £496.88 23/04/2012
    24/04/2012 £60.00 £15.50 £13.02 £88.52 14/05/2012
    17/05/2012 £400.00 £53.00 £73.03 £526.03 27/11/2012
    06/12/2012 £120.00 £5.50 £19.80 £145.30 22/12/2012
    04/01/2013 £240.00 £25.50 £58.37 £323.87 29/01/2013
    05/04/2013 £350.00 £25.50 £94.15 £469.65 02/08/2013

    Thank you for your email regarding your account.

    We have now sent you details of your loans with xxxx UK Ltd.

    As a responsible lender, we must make sure every single application we receive is individually assessed. We look at your repayment history and a wide range of industry data. A decision is then made based on a combination of factors.

    All applications we receive are assessed at the time of application.
    If this is not the information you were looking for, please contact us on xxxxxxx.We’re here to help Monday to Friday 8am to 6pm and Saturdays 10am to 3pm. We’re closed Sundays and Bank Holidays.


    Kind regards,

    Customer Care
Page 1
    • ndf9876
    • By ndf9876 18th Jul 19, 1:00 PM
    • 209 Posts
    • 110 Thanks
    ndf9876
    • #2
    • 18th Jul 19, 1:00 PM
    • #2
    • 18th Jul 19, 1:00 PM
    So if you're not satisfied with the response, and if that is their full and final response to your complaint, then you can escalate it to the Financial Ombudsman Service.

    Be prepared to pull out bank statements from the time of the loans as well as answer some tough questions about the figures you put down for Income & Expenditure and if you didn't tell the truth, what the reason for that was.

    Finally, you *might* fall foul of the 6-year rule - but I am aware the FOS WILL consider these, if you're claiming within three years of finding out that you could make a claim in the first place.
    • Alexander01
    • By Alexander01 18th Jul 19, 1:41 PM
    • 7 Posts
    • 0 Thanks
    Alexander01
    • #3
    • 18th Jul 19, 1:41 PM
    • #3
    • 18th Jul 19, 1:41 PM
    Thanks for your reply I called them once again they said this is not the final response and that I have to wait till September for the final response. They would not comment anymore.
    • Alexander01
    • By Alexander01 18th Jul 19, 1:43 PM
    • 7 Posts
    • 0 Thanks
    Alexander01
    • #4
    • 18th Jul 19, 1:43 PM
    • #4
    • 18th Jul 19, 1:43 PM
    They did say the fees where illegal
    • ndf9876
    • By ndf9876 18th Jul 19, 1:48 PM
    • 209 Posts
    • 110 Thanks
    ndf9876
    • #5
    • 18th Jul 19, 1:48 PM
    • #5
    • 18th Jul 19, 1:48 PM
    Thanks for your reply I called them once again they said this is not the final response and that I have to wait till September for the final response. They would not comment anymore.
    Originally posted by Alexander01
    They get 8 weeks to respond - if they choose not to reply until September that's their business. As soon as you send that email with the key words about making a complaint about your loans regarding affordability, the clock starts running and they get 8 weeks. If you've heard nothing after that time, just escalate your complaint to the FOS.

    How long ago did you complain in writing?
    • Alexander01
    • By Alexander01 18th Jul 19, 2:02 PM
    • 7 Posts
    • 0 Thanks
    Alexander01
    • #6
    • 18th Jul 19, 2:02 PM
    • #6
    • 18th Jul 19, 2:02 PM
    Complaint sent on 15/07/2019


    Dear xxxx,

    I am writing this complaint in regards to my account with xxxxx and irresponsible lending

    Please provide me with all my loan history

    Yours faithfully


    Their response on 18/07/2019

    Thank you for your email regarding your account.

    We have now sent you details of your loans with xxxx UK Ltd.

    As a responsible lender, we must make sure every single application we receive is individually assessed. We look at your repayment history and a wide range of industry data. A decision is then made based on a combination of factors.

    All applications we receive are assessed at the time of application.
    If this is not the information you were looking for, please contact us on xxxxx.We’re here to help Monday to Friday 8am to 6pm and Saturdays 10am to 3pm. We’re closed Sundays and Bank Holidays.


    Kind regards,

    Customer Care



    I did not want to name this company but they have said we have gone into administration and that I need to wait till September for a final response I've recorded the calls with their consent as evidence.
    • Gaz83
    • By Gaz83 18th Jul 19, 2:11 PM
    • 3,786 Posts
    • 7,057 Thanks
    Gaz83
    • #7
    • 18th Jul 19, 2:11 PM
    • #7
    • 18th Jul 19, 2:11 PM
    You haven't actually said what you're complaining about, or what you hope to achieve with this complaint.

    All you've asked for in your letter is for them to provide you with all your loan history, which they've done.

    What is it you're hoping to achieve?
    "Facism arrives as your friend. It will restore your honour, make you feel proud, protect your house, give you a job, clean up the neighbourhood, remind you of how great you once were, clear out the venal and the corrupt, remove anything you feel is unlike you... [it] doesn't walk in saying, "our programme means militias, mass imprisonments, transportations, war and persecution."
    • ndf9876
    • By ndf9876 18th Jul 19, 2:13 PM
    • 209 Posts
    • 110 Thanks
    ndf9876
    • #8
    • 18th Jul 19, 2:13 PM
    • #8
    • 18th Jul 19, 2:13 PM
    OK, so they have until 9th September to get back to you. If you've heard nothing, escalate it - although if this company is who I think it is, you should hear back from them by that date and any payout due will be in January of next year.
    • Gaz83
    • By Gaz83 18th Jul 19, 2:16 PM
    • 3,786 Posts
    • 7,057 Thanks
    Gaz83
    • #9
    • 18th Jul 19, 2:16 PM
    • #9
    • 18th Jul 19, 2:16 PM
    OK, so they have until 9th September to get back to you. If you've heard nothing, escalate it - although if this company is who I think it is, you should hear back from them by that date and any payout due will be in January of next year.
    Originally posted by ndf9876
    You're assuming that it's been logged as a complaint.

    I know the word 'complain' is in the letter, but in the letter the OP has asked for a very specific thing, and the loan company have given him that very specific thing. They may very well consider the letter dealt with.
    "Facism arrives as your friend. It will restore your honour, make you feel proud, protect your house, give you a job, clean up the neighbourhood, remind you of how great you once were, clear out the venal and the corrupt, remove anything you feel is unlike you... [it] doesn't walk in saying, "our programme means militias, mass imprisonments, transportations, war and persecution."
    • Alexander01
    • By Alexander01 18th Jul 19, 2:39 PM
    • 7 Posts
    • 0 Thanks
    Alexander01
    No fortunately I've recorded all communication and they said their final response will be September but they did not comment on irresponsible lending in the response to my email. My account statement the fees section is illegal and I should be paid that back I was also charged ridiculous amounts of interest on some of these loans because I couldn't afford to pay them back on time.

    As you can see I was constantly borrowing money from my account statement
    • Alexander01
    • By Alexander01 18th Jul 19, 3:00 PM
    • 7 Posts
    • 0 Thanks
    Alexander01
    Yes it's them
    • Malthusian
    • By Malthusian 18th Jul 19, 4:16 PM
    • 6,365 Posts
    • 10,396 Thanks
    Malthusian
    You're assuming that it's been logged as a complaint.

    I know the word 'complain' is in the letter, but in the letter the OP has asked for a very specific thing, and the loan company have given him that very specific thing.
    Originally posted by Gaz83
    ...And in addition to that specific thing, he also said that he thinks they engaged in irresponsible lending. Which, if I was a complaints handler, I would not assume that he was terribly delighted about. Unless the complaints department are going to adopt the "hope he goes away" defence, they should respond to his accusation of irresponsible lending within the 8 week deadline, and if they uphold it, offer redress.
    • Alexander01
    • By Alexander01 18th Jul 19, 5:03 PM
    • 7 Posts
    • 0 Thanks
    Alexander01
    Dear xxxxx,

    Thank you for the evidence you have provided me loan datasheet

    Can you please confirm my complaint has been fully investigated with regards to irresponsible lending as stated in previous email sent 15/07/2019

    Yours faithfully
    xxxx
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