EON Smart Meters

Former_E.ON_Company_Representative:_Malc · 11 July 2019 at 4:48PM

Smodlet wrote: »

I have to wonder whether the Eon rep(s) are being withdrawn from this forum. I think it would be a pity if that were to happen.

I realise it is the holiday season and that few other energy companies have any representation on here (that's worth a damn) but the main reason I was interested in becoming an Eon customer is Malc and Helena's presence. Oh, well.

Many thanks for the kind words Smodlet. They're very much appreciated.

Certain things have conspired against us recently that's meant we haven't been able to devote as much time to MSE as we would've liked. As far as we're aware, there are no plans to withdraw totally. As you know, we're not very far up the food chain and certainly not masters of our own destiny. Recent thinking seems to be that we'll carry on so long as we're adding value to discussions.

Thanks again for your comments Smodlet. I'll let Helena know as soon as I catch up with her.

Malc

AndyCF · 11 July 2019 at 6:30PM

In my opinion it would be a slightly silly perhaps even 'short term thinking' idea to remove reps from this forum, given the work they do here.

It is nice to be able to actually 'see' them helping rather than just reading people's feedback elsewhere. By this I mean reading their replies to others. This is much more valuable than reading say a response to a feedback comment.

I think whatever the cost is for their presence here (and lets be honest its not going to be a King's Ransom for a large company anyway for a couple of people!) imo likely could generates far more good P.R for companies than quite a few other methods, so imo more than pays for itself.

A kind of "word of mouth" thing. I knew a plumber once (he's retired now) he never advertised but was always always busy simply from previous recommendations and word of mouth. All I mean by this is as I've put above, the good work / P.R generated here should more than imo compensates for any costs incurred.

Smodlet · 11 July 2019 at 6:33PM

E.ON_Company_Representative:_Malc wrote: »

Many thanks for the kind words Smodlet. They're very much appreciated.

Certain things have conspired against us recently that's meant we haven't been able to devote as much time to MSE as we would've liked. As far as we're aware, there are no plans to withdraw totally. As you know, we're not very far up the food chain and certainly not masters of our own destiny. Recent thinking seems to be that we'll carry on so long as we're adding value to discussions.

Thanks again for your comments Smodlet. I'll let Helena know as soon as I catch up with her.

Malc

Imho, Malc, without you and Helena this would turn into just another collective moan exactly like the discussion threads about every other provider on here. The whole point is you guys answer us; you turn it into a discussion.

On the rare occasions any other company's rep deigns to grace us with their presence, they do absolutely nothing to add value; all they do is advise the enquirer to contact their provider directly. As far as I am concerned, you do add value but only if you are available.

In the last three weeks I have tried Avro, Bulb, EDF and SSE and have not switched to any of them though all currently have competitive tariffs for my area. I would have liked to stay with my current provider (who are nowhere to be seen on this forum) but their tariffs are worse than BG's now.

The only thing which sets Eon apart from every other provider is your presence on this forum. Where else can non-customers find out what kind of customer service they might expect before switching?

At the risk of sounding like a broken record, you and Helena make that difference. I hope you will feed this back to the powers that be, for all the difference it will probably make.

Thank you for everything so far, Malc. I just hope your non-MSE colleagues are half as good as you and Helena.

ETA: AndyCF said it in a fraction of the words. Crumbs.

Former_E.ON_Company_Representative:_Malc · 12 July 2019 at 10:05AM

AndyCF wrote: »

In my opinion it would be a slightly silly perhaps even 'short term thinking' idea to remove reps from this forum, given the work they do here.

It is nice to be able to actually 'see' them helping rather than just reading people's feedback elsewhere. By this I mean reading their replies to others. This is much more valuable than reading say a response to a feedback comment.

I think whatever the cost is for their presence here (and lets be honest its not going to be a King's Ransom for a large company anyway for a couple of people!) imo likely could generates far more good P.R for companies than quite a few other methods, so imo more than pays for itself.

A kind of "word of mouth" thing. I knew a plumber once (he's retired now) he never advertised but was always always busy simply from previous recommendations and word of mouth. All I mean by this is as I've put above, the good work / P.R generated here should more than imo compensates for any costs incurred.

Thank you, too, AndyCF. Your comments are really appreciated by both Helena and myself.

We do try to add value to discussions about E.ON including times when we know we can't help personally as issues are down to business decisions or need to go to particular specialists.

Helena's a bit under the weather today so I'll save this for her for next week. It'll give her a boost.

Thanks again AndyCF.

Malc

Former_E.ON_Company_Representative:_Malc · 12 July 2019 at 11:24AM

Smodlet wrote: »

Imho, Malc, without you and Helena this would turn into just another collective moan exactly like the discussion threads about every other provider on here. The whole point is you guys answer us; you turn it into a discussion.

On the rare occasions any other company's rep deigns to grace us with their presence, they do absolutely nothing to add value; all they do is advise the enquirer to contact their provider directly. As far as I am concerned, you do add value but only if you are available.

In the last three weeks I have tried Avro, Bulb, EDF and SSE and have not switched to any of them though all currently have competitive tariffs for my area. I would have liked to stay with my current provider (who are nowhere to be seen on this forum) but their tariffs are worse than BG's now.

The only thing which sets Eon apart from every other provider is your presence on this forum. Where else can non-customers find out what kind of customer service they might expect before switching?

At the risk of sounding like a broken record, you and Helena make that difference. I hope you will feed this back to the powers that be, for all the difference it will probably make.

Thank you for everything so far, Malc. I just hope your non-MSE colleagues are half as good as you and Helena.

ETA: AndyCF said it in a fraction of the words. Crumbs.

Thanks again Smodlet.

As I mentioned to AndyCF, we try to add value to discussions about E.ON even when we know we can't help personally with business decisions or specialist issues. We try at least to give some sort of explanation. Hopefully, this is useful to both to the poster asking the question and anyone else searching for specific information.

Happy to feed your comments back Smodlet and thanks again for taking the time to post.

Malc

Former_E.ON_Company_Representative:_Malc · 12 July 2019 at 12:09PM

Lissa69 wrote: »

My mother is getting constant letters and emails now from Eon, who she switched to end of February, saying she agreed to have a smart meter fitted. She absolutely did not agree to this and having looked back at corresponding letters and emails when the account was set up, we cannot find anywhere that this was part of signing up with them. Her fixed energy tariff is till Feb 2020. I would like to know who I can take this to as a harassment complaint. There will be no fitting of any meter, smart or otherwise, unless specifically signed in writing by us.

Hello Lissa69 and welcome to the Forums.

I'm sorry your mother feels we're harassing her about smart meters. She doesn't need to agree to smart meters as they're entirely optional.

We've introduced a long term opt out for customers who are adamant they want to be removed from receiving letters and emails about smart meters. This is looked after by our Complaint Resolution Reviewers. Please ask your mother to raise a formal complaint about these communications. This will be passed to the Reviewers for actioning.

We've a regulatory obligation to offer all eligible customers smart meters. Our complaint handler will ask why your mother doesn't want them so we can better understand her objections.

Hope this helps point you in the right direction Lissa69.

Malc

scones · 12 July 2019 at 9:48PM

Obscure question, but is anybody aware of the dimensions of the smart gas meters currently being installed by E.on? Specifically, what is the distance from the pipe centres to the very frontmost part of the meter?

My conventional mechanical gas meter is in its own small cupboard that wouldn't accommodate a fatter meter, so it'd be interesting to know if a smart meter is likely to fit before I give up time for an appointment.

(I ask as Seven Trent have just changed my water meter for one that sticks out about 10cm further and means I now need the bathroom panelling to be shifted. Such is progress!)

Thanks!

Smodlet · 13 July 2019 at 8:55AM

Thank you for making me smile, scones. I now have to wonder if a "fatter meter" is so smart it can also measure BMI... If so, I want one even less. :eek:

Ignite · 13 July 2019 at 12:17PM

Ok, so I've just joined EON. I went onto the get a smart meter page and filled in my details. As I'm not on a dual fuel tariff it says that I can't have a smart meter. Is this correct as I'm sure that EON would love to fit a smart electric meter in my home.

Also, do EON do Saturday appointments for smart meter installs?

Thanks

AndyCF · 13 July 2019 at 4:38PM

You can have a Smart elect and not worry about gas. I'm not on dual fuel and I have a Smart elec and the gas is (in theory at least) with them too. The reason being I wanted to keep my legacy type gas meter for now (its complicated to explain and boring)

I'm not sure on the Saturday appointments, a rep will be able to answer that I'm sure.

EON Smart Meters

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