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  • FIRST POST
    • soolin
    • By soolin 21st Apr 19, 10:19 AM
    • 62,702Posts
    • 45,111Thanks
    soolin
    return to sender/ refused item - free?
    • #1
    • 21st Apr 19, 10:19 AM
    return to sender/ refused item - free? 21st Apr 19 at 10:19 AM
    I can't find a definitive answer on this and wonder if anyone can help.

    Somewhere in the back of my mind I seem to recall that marking unopened mail 'return to sender' was no longer free - but am struggling to find this on the RM site.

    I have sent an item to a buyer (large letter size) that isn't due to be delivered until probably Tuesday at the earliest, they have basically changed their mind and want a refund saying that they will put the item back in the postbox 'return to sender' when it arrives.

    Anyone know for certain whether return to sender on an unopened large letter still works?
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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Page 1
    • charlies_mum
    • By charlies_mum 21st Apr 19, 10:31 AM
    • 7,589 Posts
    • 32,326 Thanks
    charlies_mum
    • #2
    • 21st Apr 19, 10:31 AM
    • #2
    • 21st Apr 19, 10:31 AM
    Found

    https://www.postoffice.co.uk/mail/returns-service

    And it says some items are free to return, but doesn't state what
    You're only young once, but you can be immature forever
    • soolin
    • By soolin 21st Apr 19, 10:50 AM
    • 62,702 Posts
    • 45,111 Thanks
    soolin
    • #3
    • 21st Apr 19, 10:50 AM
    • #3
    • 21st Apr 19, 10:50 AM
    Found

    https://www.postoffice.co.uk/mail/returns-service

    And it says some items are free to return, but doesn't state what
    Originally posted by charlies_mum
    Thank you, having just read the feedback the buyer leaves for others, plus a few false positives left for them I want to be careful how I proceed, but without rolling over and giving in to a potentially problematic buyer who seems to make a habit of changing their mind once sellers dispatch the goods.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • custardy
    • By custardy 21st Apr 19, 11:05 AM
    • 34,833 Posts
    • 29,534 Thanks
    custardy
    • #4
    • 21st Apr 19, 11:05 AM
    • #4
    • 21st Apr 19, 11:05 AM
    If they pop it into a post box it will be RTS
    • custardy
    • By custardy 21st Apr 19, 11:07 AM
    • 34,833 Posts
    • 29,534 Thanks
    custardy
    • #5
    • 21st Apr 19, 11:07 AM
    • #5
    • 21st Apr 19, 11:07 AM
    Found

    https://www.postoffice.co.uk/mail/returns-service

    And it says some items are free to return, but doesn't state what
    Originally posted by charlies_mum
    You are looking on the post office site.
    An item put in a post box will never be touched by a post office employee.
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