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    • rogcal
    • By rogcal 2nd Apr 14, 10:56 AM
    • 210 Posts
    • 116 Thanks
    rogcal
    I've suggested to Extra Energy that it might be helpful if they have a customer services representative here on the forum to monitor the threads/discussions for any negative responses and have them step in and hopefully resolve any issues we may begin to experience.

    It works for the likes of BG and BT and I'm sure the other players in the energy and telecoms industry, so why not the "tiddlers" like Extra Energy.

    Anyway, so far so good and let's hope it stays that way!

    p.s. If it seems as though I'm trying to get Extra Energy involved on here for personal gain, you're damned right I am.

    Having a company rep on the forum has helped me in the past when things have gone belly up with other energy and telecoms companies and their normal customer services route has proved useless, so do you blame me!
    • JPD23
    • By JPD23 2nd Apr 14, 8:03 PM
    • 42 Posts
    • 6 Thanks
    JPD23
    I called them and was told the account will be operated online only. Anyone have any further details?
    Originally posted by Snowbelle
    You can sign up to Extra Energy via here: http://www.energyhelpline.com/

    Signed up Thurs 27th March, almost instant e-mail acknowledgement from Energy Helpline.

    Welcome letter (e-mail) received from Extra Energy Monday 31st March.

    Have rung them a couple of times, phone picked up within 30secs both times and helpful operators, a good start at least (sounded like UK call centre too, dulcet Brummie tones today!)

    Our switch date is scheduled for 28th April, good timing as EDF fix runs out 2 days later! According to Extra Energy our final paperwork to sign should arrived between now and then.
    • hoof
    • By hoof 3rd Apr 14, 8:31 AM
    • 54 Posts
    • 5 Thanks
    hoof
    Signed up to ExtraEnergy last week and progress so far as follows:

    26 March Signed up to switch from EDF Price Promise April 2014 to ExtraEnergy Sept 2015 v2 tariff via Energyhelpline
    28 March Switch confirmation email received from EnergyHelpline
    28 March Cashback eligibility email from EnergyHelpline
    31 March Welcome letter, Terms & Conditions and FAQ's from ExtraEnergy received via email. All my details, address, estimated usage, annual costs etc as supplied/expected.

    Email from ExtraEnergy advised that I should receive Welcome pack in about 4 weeks. All progressing well so far. Apparently meter readings can be supplied online, via email or by phone.

    ExtraEnergy Tariff certainly seemed worth going with. Based upon my usage, options I considered were:
    EDF June 2015 1859 pa No early exit charges
    EDF Mar 2017 2051 pa no early exit
    ExtraEnergy Sept 2015 1661 pa early exit 25/tariff
    Ovo 12 months fixed 1685 pa early exit 30/tariff

    ExtraEnergy ony 53pa (3.3%) higher than the EDF fix that I am leaving.

    Hopefully everything will continue smoothly.
  • extraenergy
    Thanks for the suggestion rogcal. extraenergy is now officially represented on this forum and we're ready to respond when needed.

    [QUOTE=rogcal;65140199]I've suggested to Extra Energy that it might be helpful if they have a customer services representative here on the forum to monitor the threads/discussions for any negative responses and have them step in and hopefully resolve any issues we may begin to experience.
    Official Company Representative
    I am the official company representative of Extraenergy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • you_llneverwalkalone
    • By you_llneverwalkalone 7th Apr 14, 12:33 PM
    • 209 Posts
    • 62 Thanks
    you_llneverwalkalone
    Just coming off the EDF fix like many others so i plumped for this deal instead of the OVO fix.

    Sorry to leave EDF as i had no problems whatsoever with them but they are too expensive now.

    Hope all goes well with ExtraEnergy!
    • MABLE
    • By MABLE 8th Apr 14, 5:42 PM
    • 3,914 Posts
    • 2,058 Thanks
    MABLE
    [QUOTE=extraenergy;65154989]Thanks for the suggestion rogcal. extraenergy is now officially represented on this forum and we're ready to respond when needed.

    I've suggested to Extra Energy that it might be helpful if they have a customer services representative here on the forum to monitor the threads/discussions for any negative responses and have them step in and hopefully resolve any issues we may begin to experience.
    Originally posted by rogcal
    This now fills me with confidence there is a rep on this site and have signed up today to switch. Also under the hugeswitch I get 40 plus a saving of 38 a year. Also fixed until September 2015.
    • AbbieCadabra
    • By AbbieCadabra 9th Apr 14, 10:44 AM
    • 1,597 Posts
    • 960 Thanks
    AbbieCadabra
    EDF blue price promise April 2014 coming to an end.
    switch to ExtraEnergy fixed to Sept 2015 v2 via energyhelpline 03.04.14 (through quidco with 20 cashback, not 14 as it stated on the quidco info page).
    04.04.14 email from energyhelpline requesting confirmation of request, replied same day
    07.04.14 email confirmation from energyhelpline that details now passed to supplier
    09.04.14 welcome email from extraenergy, t&c's/tariffs confirmed (all as per the initial quote) & transfer should take approx 4 weeks. a welcome pack will be sent nearer the time & meter readings on switch date can be supplied online/email/phone.
    • Tharweb
    • By Tharweb 9th Apr 14, 10:05 PM
    • 1,073 Posts
    • 322 Thanks
    Tharweb
    I got a "sorry your leaving us" email from EDF on Monday and when I logged in on-line it said my contract had ended.

    I haven't yet had the "welcome pack" from Extraenergy though, although the welcome email said 4 weeks from 19th March. I took a meter reading on Monday in case I'm asked for one at a later stage.
    This site has saved me a fortune ...it's also cost me a fortune!
    Tharweb 2006
    • XR221
    • By XR221 10th Apr 14, 11:56 AM
    • 9 Posts
    • 3 Thanks
    XR221
    Be Warned - Problems switching to ExtraEnergy.
    I am currently with Eon on their 1 year fixed version 4 Dual Fuel tariff. On March 19th I started a switch to Extra Energy's Fixed September 2015 version 2 tariff, after comparing on Energy Helpline. I received an acknowledgement from Energy Helpline, but after 3 weeks had heard nothing from Extra Energy.
    I contacted Extra Energy and was advised that they had no record of my 'switch request' because during the period that I had used Energy Helpline there had been a problem with the 'system' and none of my details or any other customers details had been transferred to them by Energy Helpline. I was advised to go back to the Energy Helpline website and apply for the switch again, which I did on 4th April, receiving a further confirmation from Energy Helpline.
    I received an email letter from Extra Energy yesterday advising me that they would be unable to progress my switching request because I am an 'Economy 7' customer.
    I am not an 'Economy 7' customer and have never been one, although the Electricity Meter that is installed is a digital 'Multi Rate Watt Hour Meter' which records both day and night as well as total usage.
    I contacted my current supplier, Eon, who confirmed that I AM NOT an 'Economy 7' Customer, but do have a meter capable of being on 'Economy 7'.
    I have attempted to explain to Extra Energy that I am NOT an 'Economy 7' customer and never have been. They state that because I have an 'Industry Standard Multi Rate Economy 7 style meter' their system is only capable of dealing with my electricity supply as if it is 'Economy 7' and if I wish to switch I would have to go onto their 'Economy 7' tariff.
    So be warned - if your meter is a 'Multi Rate Watt Hour Meter' or any other meter that is recognised by the industry as one which can be used for 'Economy 7', there's no point in you trying to switch to Extra Energy because unlike any other company that I have previously been supplied by, which includes Eon, EDF, British Gas and NPower, Extra Energy are not capable of coping with an 'Industry Standard Electricity Meter'!
    • bondy01
    • By bondy01 10th Apr 14, 3:48 PM
    • 400 Posts
    • 117 Thanks
    bondy01
    Ok started my switch today. Several years with EDF but the hike from the April 2014 tariff was too much. Oh , and the yo-yoing dd's , them switching me to paperless billing without asking , the randomness of when a bill will be produced and being an unpaid meter reader whenever it suits them even though a meter reader came a couple of days later. But apart from that...
    Last edited by bondy01; 10-04-2014 at 3:51 PM.
  • dbd34
    Just signed up, had been mulling it over for a few days then found the comments on this forum. I also have been with EDF for several years but with the end of the April 14 tariff, the hike my dd (even though I am well in credit), and the poor future deals offered by EDF made me get off the sofa (after watching recording of last nights UEFA matches) and do something! I'll report on progress as it happens.
    • Snowbelle
    • By Snowbelle 11th Apr 14, 10:26 AM
    • 352 Posts
    • 102 Thanks
    Snowbelle
    I am currently with Eon on their 1 year fixed version 4 Dual Fuel tariff. On March 19th I started a switch to Extra Energy's Fixed September 2015 version 2 tariff, after comparing on Energy Helpline. I received an acknowledgement from Energy Helpline, but after 3 weeks had heard nothing from Extra Energy.
    I contacted Extra Energy and was advised that they had no record of my 'switch request' because during the period that I had used Energy Helpline there had been a problem with the 'system' and none of my details or any other customers details had been transferred to them by Energy Helpline. I was advised to go back to the Energy Helpline website and apply for the switch again, which I did on 4th April, receiving a further confirmation from Energy Helpline.
    I received an email letter from Extra Energy yesterday advising me that they would be unable to progress my switching request because I am an 'Economy 7' customer.
    I am not an 'Economy 7' customer and have never been one, although the Electricity Meter that is installed is a digital 'Multi Rate Watt Hour Meter' which records both day and night as well as total usage.
    I contacted my current supplier, Eon, who confirmed that I AM NOT an 'Economy 7' Customer, but do have a meter capable of being on 'Economy 7'.
    I have attempted to explain to Extra Energy that I am NOT an 'Economy 7' customer and never have been. They state that because I have an 'Industry Standard Multi Rate Economy 7 style meter' their system is only capable of dealing with my electricity supply as if it is 'Economy 7' and if I wish to switch I would have to go onto their 'Economy 7' tariff.
    So be warned - if your meter is a 'Multi Rate Watt Hour Meter' or any other meter that is recognised by the industry as one which can be used for 'Economy 7', there's no point in you trying to switch to Extra Energy because unlike any other company that I have previously been supplied by, which includes Eon, EDF, British Gas and NPower, Extra Energy are not capable of coping with an 'Industry Standard Electricity Meter'!
    Originally posted by XR221
    My experience with an E7 meter was that some companys would leave it and add the two readings together whereas others would only allow you to transfer as an E7 customer.

    I transferred to EDF when they were offering the Blue+ April 14 from EON. I was not an E7 customer with EON as they added the two readings but EDF would only accept me as an E7 customer so I had to switch to them and become an E7 customer, but after 28 days they changed the meter free. I know a lot of companys charge for this but once its changed it makes switching so much easier.
  • extraenergy
    Dear XR221,

    Thank you for your comments.

    If you could email your contact details (email or phone number) to blogresponse@extraenergy.com I will look into this issue for you.

    Thanks,

    Tracey.
    Official Company Representative
    I am the official company representative of Extraenergy. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • JennyR68
    • By JennyR68 11th Apr 14, 2:44 PM
    • 416 Posts
    • 247 Thanks
    JennyR68
    I've just signed up to switch a couple of days ago, the suggested saving of 243 on my current supplier (which is still showing as cheapest option on all other switching sites) was just too good to resist. Really hope the usual rule that if it looks to good to be true it usually isn't doesn't apply here!
    • MABLE
    • By MABLE 14th Apr 14, 8:10 PM
    • 3,914 Posts
    • 2,058 Thanks
    MABLE
    Well I have another two days left of my cooling off period and after speaking to ExtraEnergy not sure this is the company for me. They are not fully up and running at the moment and if I view my account online and you click on a heading for something it just says come back soon as not available yet.

    The payment from Energyhelpine would be 40 and a saving of 37 a year. Also the company I am with now allows me to pay qtrly and can use my debit or cashback credit card.
    • molerat
    • By molerat 15th Apr 14, 2:30 PM
    • 21,647 Posts
    • 15,872 Thanks
    molerat
    I set up my on line account today and although full account management is not available - viewing bills, managing DD, and making payments - it states they will be available in a few weeks. Meter readings can be input and I would expect any bill would be sent by e-mail. No real big deal at the moment and they seem to be ahead of NPower with their system at the moment !
    https://www.helpforheroes.org.uk/give-support/donate-now/
    • tonycarew
    • By tonycarew 15th Apr 14, 7:43 PM
    • 218 Posts
    • 122 Thanks
    tonycarew
    Pondering whether or not to take the plunge and switch.


    Does anyone know what would happen if shortly after I switched over to them, ExtraEnergy being, a new company ran into difficulties and,folded.What would happen to the fixed prices,would whichever company inherited them have to honour the prices and length of fix etc?
    • Tharweb
    • By Tharweb 15th Apr 14, 8:02 PM
    • 1,073 Posts
    • 322 Thanks
    Tharweb
    Well I am now officially an Extra Energy customer...I have had 4 "Welcome" emails telling me so

    One thing. I registered on the on-line portal previously but when I went to sign in just now, I was informed by a Chrome extension that the site could be vulnerable to the Heartbleed SSL bug
    This site has saved me a fortune ...it's also cost me a fortune!
    Tharweb 2006
    • waqasahmed
    • By waqasahmed 15th Apr 14, 9:46 PM
    • 1,042 Posts
    • 284 Thanks
    waqasahmed
    I've just signed up to switch a couple of days ago, the suggested saving of 243 on my current supplier (which is still showing as cheapest option on all other switching sites) was just too good to resist. Really hope the usual rule that if it looks to good to be true it usually isn't doesn't apply here!
    Originally posted by JennyR68
    Tbh, there seems to be a lot of new suppliers on the market (Well I say a lot), relatively recently ie: in the past few months. Some are having troubles with getting their IGT licence for gas, for example ie: better energy, and Daligas. Im not sure if Zog Energy have that issue

    Any way, these companies TEND to be the cheapest for gas, I found

    Extra Enery and Flow Energy seem to be very new, and Im guessing its just trying to expand the market a little, by allowing newer companies to create more competition

    Now if only Santander recognised these as utility companies
    • violetta
    • By violetta 15th Apr 14, 10:01 PM
    • 2,537 Posts
    • 5,328 Thanks
    violetta
    Living in the East Midlands, I have taken the plunge and switched now to Extra Energy via Topcashback for electricity, as the EDF April 14 fix is only a couple of weeks off ending. I am hoping EDF are advised about the switch before the end of the month and then keep their promise to hold the price at the current rate until the switch goes through as long as they hear before the end of the deal.

    I have also switched to Zog for gas, but could not do this via a cashback site & switching site (Energyhelpline told me that Zog does not support [ie pay] them to do the switch, and none of the others such as Uswitch even gave Zog mention despite it being the cheapest). Strangely, the Zog site did not ask me which company I am currently with for gas when I switched, so presumably they can find this out through feeding my address into their computer - unless they are going to email me later to ask.

    Feel quite liberated now I've made the decision and done the switches, and thank you all for your discussions and help, which I have been following.
    A chicken crossing the road is poultry in motion
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