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  • FIRST POST
    • Former MSE Samantha
    • By Former MSE Samantha 28th Jan 13, 4:19 PM
    • 23Posts
    • 6Thanks
    Former MSE Samantha
    Eon energy reviews: Give your feedback
    • #1
    • 28th Jan 13, 4:19 PM
    Eon energy reviews: Give your feedback 28th Jan 13 at 4:19 PM
    This is a feedback thread on energy supplier

    Eon

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly??
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Last edited by Former MSE Andrea; 11-09-2017 at 1:59 PM.
Page 77
    • Smodlet
    • By Smodlet 14th Nov 19, 11:21 AM
    • 5,039 Posts
    • 8,515 Thanks
    Smodlet
    I want to switch to the Fix Online Exclusive v16 but my Eon account does not list it. Is this another one of those tariffs available only to new customers, Malc?

    P.S. How is Helena? Sorry I have not asked in a while.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
  • E.ON Company Representative: Helena
    I want to switch to the Fix Online Exclusive v16 but my Eon account does not list it. Is this another one of those tariffs available only to new customers, Malc?

    P.S. How is Helena? Sorry I have not asked in a while.
    Originally posted by Smodlet
    Hiya Smodlet

    I'm here, I've just been working on one of our other work streams

    Hope all ok with you?

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Fix Online Exclusive v16
    I've noticed something I find interesting today on the CEC's tariff information for Eon's Fix Online Exclusive v16: It no longer states smart meters are compulsory; instead it says, "E.on will contact you about having smart meters (one for gas, one for elec) installed. However, it has told us you can refuse them and remain on this tariff. Smart meters are free and send automatic meter readings, so you should get exact bills and pay only for what you use."

    Perhaps the CEC has finally caught up with the facts as they stand at the moment. Now, if they could just catch up with the fact I switched nearly 4 months ago and pay me flippin' cash back...
    Originally posted by Smodlet
    You're right Smodlet. This is the type of message we're putting out on tariff descriptions for products like Fix Online Exclusive v16 and Fix Online v32. This corrected a previous message about smart meters that had appeared on version 15 of Fix Online Exclusive.

    Thanks, Malc, I'd forgotten about that. That's one thing nPower did not have; still miss the graphs and the instant usage updates, though. I really think Eon's website could be radically improved.
    Originally posted by Smodlet
    Have I mentioned E.ON See to you? Apologies if I have.

    E.ON See is an online tool that shows the energy you're using and how much you're spending. This includes graphs and charts. It splits usage between electricity and gas, breaks down bills and gives energy saving tips. If you log into your online account, it's under 'your energy use' on the landing page. It's not instant and so may not be what you're looking for.

    Sorry again if you already know about this.


    I want to switch to the Fix Online Exclusive v16 but my Eon account does not list it. Is this another one of those tariffs available only to new customers, Malc?

    P.S. How is Helena? Sorry I have not asked in a while.
    Originally posted by Smodlet

    Yes, that's right. Fix Online Exclusive v16 is only available to new customers through broker channels.

    Helena has just popped a reply on to you. Please see above.

    Hope this explains Smodlet. Let me know if you need any more information as happy to help.

    Malc
    Last edited by E.ON Company Representative: Malc; 14-11-2019 at 3:27 PM. Reason: Wrong wording
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Smodlet
    • By Smodlet 14th Nov 19, 4:12 PM
    • 5,039 Posts
    • 8,515 Thanks
    Smodlet
    Thank you so much, Malc and Helena, I am honoured you left your work to reply to me; I am sorry to have interrupted your day. I am sure you are busy helping customers in other ways.

    I have not heard of Eon See; I will have to investigate this. Bit of a shame about the tariff but I still have a good one.

    Many thanks to you both for your time.
    Last edited by Smodlet; 14-11-2019 at 4:14 PM.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • Lord Baltimore
    • By Lord Baltimore 14th Nov 19, 6:35 PM
    • 1,319 Posts
    • 1,313 Thanks
    Lord Baltimore
    Long time customer
    Hello Malc and Helena, still keeping up the good work I see!

    Just had a ‘renewal’ through and whilst the unit prices are competitive, the standing charges for gas and electricity have more than doubled.

    It seems that frugality in power use can result in penalisation through standing charges over which a customer has no control.

    Can I get a better deal without switching to a competitor please?
    Mornië utulië
    • Greenenergy
    • By Greenenergy 14th Nov 19, 6:45 PM
    • 35 Posts
    • 33 Thanks
    Greenenergy
    Personally I think CEC should be delisting eon until the business decision to mislead customers is changed .
  • E.ON Company Representative: Helena
    Thank you so much, Malc and Helena, I am honoured you left your work to reply to me; I am sorry to have interrupted your day. I am sure you are busy helping customers in other ways.

    I have not heard of Eon See; I will have to investigate this. Bit of a shame about the tariff but I still have a good one.

    Many thanks to you both for your time.
    Originally posted by Smodlet

    Morning Smodlet

    Very kind words and no problem at all, always happy to help.

    I can see Malc gave you a bit of info around E.ON See yesterday, post 1523

    To get the most from the toolkit.

    We recommend entering meter readings in the first week of every month and requesting a bill. Once you've done that, E.ON See will take around 2 weeks to pull the information from your bills to your graphs.

    There‘s also a survey for you to fill out online to make the similar homes comparisons and energy breakdown as accurate as possible. You can find this when you go to E.ON See and the My Home page.

    Hope this helps Smodlet and have a lovely weekend.

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Helena
    Hello Malc and Helena, still keeping up the good work I see!

    Just had a ‘renewal’ through and whilst the unit prices are competitive, the standing charges for gas and electricity have more than doubled.

    It seems that frugality in power use can result in penalisation through standing charges over which a customer has no control.

    Can I get a better deal without switching to a competitor please?
    Originally posted by Lord Baltimore
    Morning Lord Baltimore nice to 'see' you

    Thank you ever so much

    Oh that's a shame to read about the tariff we can't offer anything other than what we already have.

    Have you checked the comparison sites as well as your online account?

    New tariffs are popping up pretty regularly and as there's no fee to pay when changing from one E.ON tariff to another, so do keep your eye out.

    Sorry I can't offer you anything better

    Have a lovely weekend.

    Helena
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Smodlet
    • By Smodlet 15th Nov 19, 2:25 PM
    • 5,039 Posts
    • 8,515 Thanks
    Smodlet
    Hello Malc and Helena, still keeping up the good work I see!

    Just had a ‘renewal’ through and whilst the unit prices are competitive, the standing charges for gas and electricity have more than doubled.

    It seems that frugality in power use can result in penalisation through standing charges over which a customer has no control.

    Can I get a better deal without switching to a competitor please?
    Originally posted by Lord Baltimore

    If I may interject, my Lord () it may be in your lordship's interest to try comparison sites, as my Lady Helena has suggested. One is not "penalised" unless one fails to switch tariffs when one's own has expired in which case, one is consigned to the worst there is (the standard variable tariff or SVT)

    Apparently, the Citizens' Advice site is a good whole of market one to use. There are many others including the CEC on here, as I am sure your lordship is aware. If you keep on huntin' and fishin', m'lud, I am sure you will soon shoot a fine, juicy tariff until the next season... LOL.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • Lord Baltimore
    • By Lord Baltimore 15th Nov 19, 6:48 PM
    • 1,319 Posts
    • 1,313 Thanks
    Lord Baltimore
    If I may interject, my Lord () it may be in your lordship's interest to try comparison sites, as my Lady Helena has suggested. One is not "penalised" unless one fails to switch tariffs when one's own has expired in which case, one is consigned to the worst there is (the standard variable tariff or SVT)

    Apparently, the Citizens' Advice site is a good whole of market one to use. There are many others including the CEC on here, as I am sure your lordship is aware. If you keep on huntin' and fishin', m'lud, I am sure you will soon shoot a fine, juicy tariff until the next season... LOL.
    Originally posted by Smodlet
    Thank you my man. I will indeed be asking a serf to check the comparison sites. I like to bag the best deal but always like to give favour to those who have served me well in the past. Call me old-fashioned. However, money is important to us toffs and I had hoped e.on had built in alternatives to retain Regal customship.

    It would seem that my serfs will have to scrabble around a bit Ho hum. Tiresome but unavoidable it seems
    Last edited by Lord Baltimore; 15-11-2019 at 6:50 PM.
    Mornië utulië
    • Smodlet
    • By Smodlet 16th Nov 19, 2:50 PM
    • 5,039 Posts
    • 8,515 Thanks
    Smodlet
    Thank you my man. I will indeed be asking a serf to check the comparison sites. I like to bag the best deal but always like to give favour to those who have served me well in the past. Call me old-fashioned. However, money is important to us toffs and I had hoped e.on had built in alternatives to retain Regal customship.

    It would seem that my serfs will have to scrabble around a bit Ho hum. Tiresome but unavoidable it seems
    Originally posted by Lord Baltimore
    "My man"..? My good woman, if your lordship would be so kind.

    Yes, serfing the net is a good idea. I'm claiming this round.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • Lord Baltimore
    • By Lord Baltimore 16th Nov 19, 9:22 PM
    • 1,319 Posts
    • 1,313 Thanks
    Lord Baltimore
    "My man"..? My good woman, if your lordship would be so kind.

    Yes, serfing the net is a good idea. I'm claiming this round.
    Originally posted by Smodlet
    My sincere apologies. I stand corrected and grateful for your counsel
    Mornië utulië
    • andrewjoh
    • By andrewjoh 21st Nov 19, 4:52 PM
    • 6 Posts
    • 5 Thanks
    andrewjoh
    Difficulties switching
    My brother, mother and I recently switched to a fixed deal with E.on but unfortunately for all of us the switch was far from smooth. The problem was that when all three of us tried to give readings on the day they specified we had problems with the website and it kept giving us error messages. It was very difficult to contact E.on, emails took a very long time to get a response and between us we must have wasted at least three hours just trying to give our initial readings. Reading between the lines when we finally got to speak to somebody we got the impression that the problems arose because they were asking us for readings before they were set up to receive them.

    We hate switching gas and electricity because in our experience it NEVER goes smoothly - the most difficult is switching out. This is the third switch which hasn't been great.
    • Smodlet
    • By Smodlet 21st Nov 19, 5:00 PM
    • 5,039 Posts
    • 8,515 Thanks
    Smodlet
    My brother, mother and I recently switched to a fixed deal with E.on but unfortunately for all of us the switch was far from smooth. The problem was that when all three of us tried to give readings on the day they specified we had problems with the website and it kept giving us error messages. It was very difficult to contact E.on, emails took a very long time to get a response and between us we must have wasted at least three hours just trying to give our initial readings. Reading between the lines when we finally got to speak to somebody we got the impression that the problems arose because they were asking us for readings before they were set up to receive them.

    We hate switching gas and electricity because in our experience it NEVER goes smoothly - the most difficult is switching out. This is the third switch which hasn't been great.
    Originally posted by andrewjoh
    Hi. Why do we switch suppliers? To save money, right? You get nothing for nothing.

    Yes, Eon's website is a bit (lot) of a pain compared to my last supplier's but the tariff they have provided is over £200 per year cheaper... Worth even the pain of the incalculable incompetence I have experienced from their overseas call centre, imho.

    Unless the three of you are in three separate properties, perhaps it might be an idea for the three of you to decide which one of you communicates with Eon and leave it at that, do you think? Just a suggestion which might avoid wasted time, repetition and confusion; no offence intended and many apologies if I have misunderstood your situation.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • andrewjoh
    • By andrewjoh 21st Nov 19, 8:06 PM
    • 6 Posts
    • 5 Thanks
    andrewjoh
    No we all live in separate properties and all three of us have experienced difficulties with our switch. It's not rocket science for these companies to be efficient and organised to deal with these switches.
  • E.ON Company Representative: Malc
    Switching to E.ON
    My brother, mother and I recently switched to a fixed deal with E.on but unfortunately for all of us the switch was far from smooth. The problem was that when all three of us tried to give readings on the day they specified we had problems with the website and it kept giving us error messages. It was very difficult to contact E.on, emails took a very long time to get a response and between us we must have wasted at least three hours just trying to give our initial readings. Reading between the lines when we finally got to speak to somebody we got the impression that the problems arose because they were asking us for readings before they were set up to receive them.

    We hate switching gas and electricity because in our experience it NEVER goes smoothly - the most difficult is switching out. This is the third switch which hasn't been great.
    Originally posted by andrewjoh
    No we all live in separate properties and all three of us have experienced difficulties with our switch. It's not rocket science for these companies to be efficient and organised to deal with these switches.
    Originally posted by andrewjoh

    Hello andrewjoh and thank you for joining us.

    I'm sorry the switches for your mother, brother and you didn't go smoothly. We've had issues with our website recently that have impacted customers trying to switch and enter meter readings.

    We use a meter reading window and readings received during this time are valid and will be used to open the accounts. The dates the window is open are advised on the communications we send as part of the switch. We also send these readings to the old suppliers so they can close their accounts. This stops the same energy from being charged twice.

    I'm sorry, too, you had difficulties contacting us and thank you for persevering.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Contact Centres
    Hi. Why do we switch suppliers? To save money, right? You get nothing for nothing.

    Yes, Eon's website is a bit (lot) of a pain compared to my last supplier's but the tariff they have provided is over £200 per year cheaper... Worth even the pain of the incalculable incompetence I have experienced from their overseas call centre, imho.

    Unless the three of you are in three separate properties, perhaps it might be an idea for the three of you to decide which one of you communicates with Eon and leave it at that, do you think? Just a suggestion which might avoid wasted time, repetition and confusion; no offence intended and many apologies if I have misunderstood your situation.
    Originally posted by Smodlet

    Hello Smodlet and I'm sorry you've had difficulties with one of our Call Centres.

    I recall a previous post where you explained the issues in more detail. I can't remember if I told you at the time that I'd sent your post to the lady responsible for these Centres and made her aware of your poor experience. This has helped drive a re-training programme to improve the level of knowledge of these advisors. We'll start seeing the results of this programme shortly.

    Many thanks for the feedback Smodlet. As ever, Helena and I are around if you need our help.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Smodlet
    • By Smodlet 22nd Nov 19, 11:34 AM
    • 5,039 Posts
    • 8,515 Thanks
    Smodlet
    Sorry, Malc, for dredging up the past; I was just trying to let the OP know I feel his pain. If anything comes of feedback, I will be pleasantly surprised, is all I will say.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
  • E.ON Company Representative: Malc
    E.ON Contact Centres
    Sorry, Malc, for dredging up the past; I was just trying to let the OP know I feel his pain. If anything comes of feedback, I will be pleasantly surprised, is all I will say.
    Originally posted by Smodlet

    No worries Smodlet. Wasn't sure if I'd told you I'd passed it on. I think I was having a senior moment.

    Have a good weekend.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Smodlet
    • By Smodlet 22nd Nov 19, 5:15 PM
    • 5,039 Posts
    • 8,515 Thanks
    Smodlet
    Senior moment? Never, Malc and thank you for all your support during and after my switch.

    I know I used to lig on here when I was not even an Eon customer and it is down to you and Helena that I chose Eon when the time came for me to switch... Yes, it is all o' y'all's fault.

    Please enjoy your week end, too.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
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