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    • MSE Martin
    • By MSE Martin 17th May 10, 12:13 PM
    • 8,116Posts
    • 42,310Thanks
    MSE Martin
    Utility Warehouse (Telecom Plus) Discussion
    • #1
    • 17th May 10, 12:13 PM
    Utility Warehouse (Telecom Plus) Discussion 17th May 10 at 12:13 PM
    Utility Warehouse

    This is a special area for the discussion of Utility Warehouse (Telecom Plus).

    Unfortunately, it has become the topic for heated debate in the past and detracted from the main gas & electricity discussions. Therefore I would like to keep it restricted to just this discussion. Past discussions have been closed due to too many arguments between posters. This is a huge drain on resources and if it continues in this thread we'll have no choice but to keep the thread locked.

    What is Utility Warehouse?

    Unlike most energy companies and resellers Utility Warehouse operates by network marketing which means its customers are encouraged to sell on the product to their friends and they get commission for it.

    This tends to mean it does well on feedback charts, as customers have a vested interest, and many of them are evangelical about the firm Ė and sometimes over claim. That in itself doesnít make the product bad, but in our view it is no better or worse than any other energy provider.

    Utility Warehouses prices are included in all the main comparison services we list therefore if the company turns out to be cheapest for you it should be listed by the comparison sites and then itís worth going for. Please see the Compare gas & electricity guide for more.

    Some strict rules

    Due to rather bitter discussion about this we have had long term rules established.

    • All Telecom Plus Distributors must declare it when they post
    • All workers or those related to other utility companies must declare it
    • There are to be no abusive comments, accusations of fraud.
    • Anyone breaking the above rules will be barred first of all from this board, and if they persist, from the Forums as a whole.

    We hate having to be so draconian, yet this problem has lasted a long time.

    For general, non-UW, discussions on gas & electricity click here.

    And please, I know there are two very polemic views on Utility Warehouse going to be expressed in this thread. Please do not libel anyone. Treat those with opposing arguments with respect, even though you disagree and please try and avoid personal remarks. I live in hope!
    Martin Lewis, Money Saving Expert.
    Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.

    Don't miss out on urgent MoneySaving, get my weekly e-mail at

    Debt-Free Wannabee Official Nerd Club: (Honorary) Members number 000
Page 182
    • Cateandco
    • By Cateandco 29th Apr 19, 2:41 AM
    • 3 Posts
    • 1 Thanks
    Iíve read some more of the thread, plugging away

    Yes thatís right, it was the Which ones - I didnít realise they were voted for like that. I assumed they were from Which staff rather than the public but she did only go through that slide very briefly. Good to know thatís how they work, thanks.

    Yes it was that documentary too - UW are not mentioned in it at all along with many other MLM companies. It was on my mind because it was a coincidence I got as close as I have ever got to an MLM company on the day that came out and it was interesting to find out a bit more about how they/some of them work. Itís not about UW specifically though so wonít derail the thread. Thanks for all your advice about whether or not UW was officially recommended by MSE - clearly not!
    • Billco
    • By Billco 30th Apr 19, 5:06 PM
    • 53 Posts
    • 21 Thanks
    Just gonna chime in here with my personal experience, as someone who's been badly burned by MLM "scams" in the past, I think its important to realise that the lowlifes that will sell their own Grandmother something she doesn't need, shouldn't be allowed to tarnish the greater picture.

    My friends brother got talking to me at a recent party because I was having an absoloute knightmare with Scottish Power, and had been promised smart meters (as a way to switch over from prepay to direct debit) but were never delivered, he told me all about this company Utility Warehouse and how great their customer service was. He also was straight up with what he got paid by getting me to switch, which I was happy with given the time he spent telling me about it.

    Since switching, I paid 100 pound deposit on the switch over date and had our smart meters fitted within a week, am now on direct debit which is what I really wanted. Stay with them a year, get my 100 pound back and then go cheaper if needed.

    We lost out on our warm home discount because we switched about 3 days before it was meant to be paid by Scottish Power. I had previously enquired with UW about it and got told no no its fine you won't lose it. Soon as I realised I had lost it, I made a phone call and within an hour had a call back saying they had credited my account with 150 to compensate the warm home discount.

    So my personal experience, thus far has been fantastic. Customer service has always been helpful and kept me in the loop, I am also managing my mums house which I switched to UW from EDF last month and they have been great with all that, compared to the "service" I received from a big name like Scottish Power, its been night and day.
    • I am mum
    • By I am mum 12th Sep 19, 7:47 AM
    • 17 Posts
    • 10 Thanks
    I am mum
    Question about UW
    Can anyone tell me if you have to pay a monthly subscription fee to join UW? sales rep didnít mention that when they approached us. Also we noticed the pushiness to sign up, and an answer for everything!

    Thank you

    January 2018 £79,000
    January 2019 £70,000
    September 2019 £53,334
    November 2019 £48,234
    • Rainbowman1986
    • By Rainbowman1986 13th Sep 19, 9:34 AM
    • 2 Posts
    • 0 Thanks
    No I never had to pay a subscription all you do is get them to join different companies, electric Gas Broadband ect it could be getting confused with the cashback card which you put money on it and you get cash back on it.
    • jimmyjim_uk
    • By jimmyjim_uk 6th Oct 19, 9:50 AM
    • 538 Posts
    • 478 Thanks
    Utility Warehouse Smart Energy Monitor
    I had smart meters installed last week by Utility Warehouse.

    The guy gave me the smart energy monitor and advised that he can't set it up as the system is down.

    I ring UW customer services (took 20 mins to get through) and asked how long the system will be down for and they advised at least 8-10 weeks! Apparently there is a software issue. They did say that they should be able push out the update remotely.

    8-10 weeks seems excessive and I am wondering if any other UW customers are having similar issues before I go into writing to them.
    • jimmyjim_uk
    • By jimmyjim_uk 8th Oct 19, 6:07 PM
    • 538 Posts
    • 478 Thanks
    Bump. I'm assuming no one else has an issue with their smart energy monitor?
    • Robin9
    • By Robin9 8th Oct 19, 6:09 PM
    • 5,174 Posts
    • 3,402 Thanks
    Bump. I'm assuming no one else has an issue with their smart energy monitor?
    Originally posted by jimmyjim_uk
    I suspect there aren't many UW customers on this forum. Why did you choose UW?
    Never pay on an estimated bill
    • Pagett
    • By Pagett 8th Oct 19, 7:18 PM
    • 87 Posts
    • 42 Thanks
    I suspect there aren't many UW customers on this forum. Why did you choose UW?
    Originally posted by Robin9
    Surely not serious?

    Have you read this thread? It has over 3500 posts discussing the supplier. I think this is the second such thread, the first having been locked at it was considered too long (ok, so this one is now even longer, but that's not the point)(Actually, I've just double checked and the previous thread has over 10,000 replies posted!)

    And you suspect there aren't many UW customers here, afterall???
    Last edited by Pagett; 08-10-2019 at 7:31 PM. Reason: Previous thread had a lot more replies than I recalled
    • Robin9
    • By Robin9 8th Oct 19, 7:38 PM
    • 5,174 Posts
    • 3,402 Thanks
    Pagett - They may have been here and now gone to other suppliers.(like me)

    PS Do you use your IHD ?
    Never pay on an estimated bill
    • version2014
    • By version2014 12th Nov 19, 2:02 PM
    • 139 Posts
    • 216 Thanks
    Utility Warehouse AVOID
    Hi All, I haven't posted on here for a long long time... but something has got me so angry that I wanted to warn everyone not to use the utility warehouse discount club (telecom plus). They are on a mission to be the "UK's most trusted supplier"...But I think they have jsut failed, with some very sneaky terms and conditions.

    They have sneaky disconnection fee's and even charge utility warehouse customers for porting mobile phone numbers away from the utility warehouse discount club. I don't know any other company who charges to port a number away ?????

    And if you have their mobile phone service, you can't even text the number to get the PAC code as utility warehouse discount club see's it as a premium rate number!! And so you have to call and sit in a queue for a very long period of time to try and get a PAC code, to be told they will charge to port the number away.

    Years ago I was a distributor, back when they were actually the cheapest GAS/Electricity... it was a simple job of getting people quotes and time and time again we were the cheapest, people just joined.. then over the years the company grew and things changed.

    Calls took ages for customers to get through, prices increased, the mobile package became uncompetitive... and the meetings for distributors became like a cult energy geek convention. So I left as a distributor, it was just to hard to get new customers.

    However I loved one bill concept so I remained a customer for years after... then a few years back I left as a customer. However some people I knew remained as customers, and took advantage of deals offered by the company. A lot of them "gold" customers, as in they took all services with the Utility Warehouse Discount Club.

    So this month I helped a very close family member of mine to get better deals. Sadly all the deals where not with the Utility Warehouse Discount Club... so we started the process of switching.

    Mobile Phone - Tried to text the national number to switch it didnt go through as it is a "premium rate number" on UWDC... and so my family member had to call waiting over 20 minutes... the advisor told her that there would be a charge to port the number over... or she can just leave not take her number and not be charged... WTF who on earth charges customers to port a mobile number away ?

    Broadband - moved to another provider and now a letter has arrived demanding £10 for a disconnection fee ontop of the 30 days notice period Broadband cost and line rental. Again what other company charges a disconnection fee for broadband ??

    Gas/electrictiy - The process of switching has started... so who knows what fee's they will charge.

    To clarify all the accounts were in credit, not once was a payment missed, a customer for over 5 years on gold tarrifs. And as soon as you try and leave... BAM charges everywhere just for leaving??

    I am shocked and feel let down by the Utility Warehouse Discount Club. I urge everyone to avoid using this company.. on a mission to be the nations most trusted supplier.. as long as you don't leave and like paying higher prices to pay the shareholders and upper members of their MLM distributor network you will be okay.

    Moan over. Utility Warehouse Discount Club.. AVOID
    MFW: Original December 2041 / Aim January 2028
    Current total overpayments: £0 Mortgage starts Dec 16

    It does not matter how slowly you go as long as you do not stop. Confucius
    • JJ Egan
    • By JJ Egan 12th Nov 19, 2:19 PM
    • 13,557 Posts
    • 6,222 Thanks
    JJ Egan
    Multiple posts on here over the years .
    • EnergyTwist
    • By EnergyTwist 12th Nov 19, 4:22 PM
    • 144 Posts
    • 93 Thanks
    Aye, and they are all in the permitted thread. New threads on this supplier are NOT permitted.

    So this thread has been reported.
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