BT Broadband, Phone and TV cashback deal

Former_MSE_Ryan · 23 March 2015 at 6:13PM

Hi everyone,

We’ve had a number of users get in touch to advise they have not received the £30.00 cashback that was offered as part of this BT Fibre Broadband, Line Rental & TV deal, featured in our weekly email dated 11 February: http://www.moneysavingexpert.com/tips/11-02-2015/.

There’s been some confusion over when the cashback will be received. To clarify, as per the original write-up, this should happen within 30 days of installation, not of the order date.

We‘ve been in touch with BT who have let us know that if you have any further queries surrounding this issue, please email them directly on affiliates@bt.com for further information.

Dave_Z · 25 March 2015 at 11:06AM

29 days since my service was turned on and still no sign. Got the Sainsburys card very quickly though.

Former_MSE_Ryan · 2 April 2015 at 4:21PM

Hi everyone,

Just a quick update we've had from BT about this issue. If you are having difficulty claiming your cashback and are planning to get in touch with BT via the email provided, please include the following in any email;

Your email address you used to place the order

The original order reference

The New Order reference that broadband has installed against – begins VOL0

And your name and installation address.

Providing these details should help speed the whole process along!

GTG · 24 July 2015 at 10:53PM

I signed up for this deal and got the cashback. However, I am disgusted at the proposed change in my contract. Allow me to explain. I have received an email notifying me that they are removing the UEFA Championship and UEFA Europa League matches from BT Sport. They go on to say that if I wish to keep them then I simply need to renew my broadband contract which will lock me in for another year and if I don't I will be charged £5 extra per month! Now I don't give a monkeys flunkey about UEFA matches but I do give a more than a monkeys flunkeys about companies changing the terms and conditions of fixed term contract. My reaction to that was to speak with BT, who informed me that I could change to Sports Lite to avoid the £5 per month charge but because I was changing my contract I would have to renew my broadband contract i.e. sign up for a year!

Disgusting, dirty, filthy tricks is the only way to describe this sort of behaviour. Quick reality check... do we now live in a bananna republic with MSE promoting or so called blagging deals from companies operating in this environment.

I used to have a friend with the initials BT, because of his disposition myself and other mutual friends gave him the nickname Big Trick, hmmm.

Pipeandslippers20 · 25 July 2015 at 12:34PM

I don't see how they can do this, I'm still fuming. I've made a complaint and I got an email back basically saying they can do what they want.

Do you know if you're able to get out of the contract?
If I can, I will because to me it was false advertising. I want what I agreed with BT when I took out the contract, not what they changed it to weeks after I took it out (otherwise I wouldn't have done so).

So if you change the contract to BT sport lite we have to renew the Broadband contract?

JJ_Egan · 25 July 2015 at 1:03PM

Please read the BT Sport thread in TV section .

There are posts explain how to downgrade change etc .

Be aware that many ISPs are putting up prices in September so factor a price rise into any move you may make and read the terms and conditions first .

GTG · 25 July 2015 at 1:36PM

Pipeandslippers20 wrote: »

I don't see how they can do this, I'm still fuming. I've made a complaint and I got an email back basically saying they can do what they want.

Do you know if you're able to get out of the contract?
If I can, I will because to me it was false advertising. I want what I agreed with BT when I took out the contract, not what they changed it to weeks after I took it out (otherwise I wouldn't have done so).

So if you change the contract to BT sport lite we have to renew the Broadband contract?

With reference to your last paragraph Pipe, that is what I was told on live chat... when I complained all I got was well that's the situation.

Best get over to the thread JJ Egan is referring too.

GTG · 25 July 2015 at 1:37PM

JJ_Egan wrote: »

Please read the BT Sport thread in TV section .

There are posts explain how to downgrade change etc .

Be aware that many ISPs are putting up prices in September so factor a price rise into any move you may make and read the terms and conditions first .

You got a link please?

GTG · 25 July 2015 at 1:43PM

Pipe, the thread takes a bit of finding so I've posted it below mate

http://forums.moneysavingexpert.com/showthread.php?t=5259344

GTG · 25 July 2015 at 2:04PM

JJ_Egan wrote: »

Please read the BT Sport thread in TV section .

There are posts explain how to downgrade change etc .

Be aware that many ISPs are putting up prices in September so factor a price rise into any move you may make and read the terms and conditions first .

JJ... that's huge thread, could you point to the relevant post please or tell us yourself? I don't want o have to read through then whole thread to get to the relevant post.

Thanks in advance

JJ_Egan · 25 July 2015 at 2:28PM

http://forums.moneysavingexpert.com/showpost.php?p=68760137&postcount=360

and others .

BT Broadband, Phone and TV cashback deal

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