Changed to Plusnet - now getting billed by sky

Options

radnor

radnor Posts: 5 Forumite

7 September 2017 at 9:07PM in Phones & TV

Hi,

I used MSE to get the deal on switching my Broadband and Phone from Sky at £30 ppm to Plusnet at £19.99 with £50 money back. Sky did send us a letter saying they knew we had canceled but have proceeded to bill us for the next 30 days.

Any Suggestions? Their website is purposefully difficult to navigate.

Is this an example of them being difficult on purpose - or just uselessness?

0

Comments

mije1983 Posts: 3,665 Forumite

7 September 2017 at 9:46PM
Options
How long ago did you complete the switch and start using Plusnet?

0
radnor Posts: 5 Forumite

7 September 2017 at 10:27PM
Options
1st september

0
JJ_Egan Posts: 20,281 Forumite

8 September 2017 at 9:16AM
Options
When was your Sky contract end date ??
This sounds like 30 days notice payment .

0
radnor Posts: 5 Forumite

9 September 2017 at 8:29PM
Options
out of contract ages ago. i will chase them up again. Thanks anyhow.

0
brewerdave Posts: 8,507 Forumite

10 September 2017 at 9:40AM
Options
radnor wrote: »

out of contract ages ago. i will chase them up again. Thanks anyhow.

You are always in contract - just that you have finished minimum term - but you still have to pay for the notice period:)

0

This discussion has been closed.

★ ★ ★ Meet your Ambassadors

Categories

All Categories
343.2K Banking & Borrowing
250.1K Reduce Debt & Boost Income
449.7K Spending & Discounts
235.3K Work, Benefits & Business
608K Mortgages, Homes & Bills
173.1K Life & Family
247.9K Travel & Transport
1.5M Hobbies & Leisure
15.9K Discuss & Feedback
15.1K Coronavirus Support Boards

MSE News

Barclaycard's cutting minimum repayments – you could be in debt YEARS longer paying DOUBLE the interest
If you've got debt on a Barclaycard, it's likely the minimum you have to repay each month will be cut from July. If you're unaware, and don't act, you could stay in debt for many years longer and pay possibly £1,000s more in interest.
NatWest, RBS and Ulster Bank to close at least 100 branches in 2024/25 – here's the full list, plus alternatives
NatWest, Royal Bank of Scotland (RBS) and Ulster Bank, which are all part of the NatWest Group, will shut at least 100 of their bank branches in 2024/25, after RBS announced a further 18 closures.
Co-op Bank customer? You could be moved to Coventry Building Society in future – here's what's happening
The building society has today agreed to a potential takeover of the high street bank – though it's still very early days and the deal needs regulatory approval.
Got a text, email or letter from the Met Police? Don't ignore it – you may need to act to protect yourself from scams
If you got a text message or email from the Metropolitan Police between 4pm and 6pm on Wednesday 17 April – or you get a letter in the next few days – don't ignore it.
Save up to £1 on your takeaway coffee – while saving the planet
Many of us regularly reach for a cup of coffee or tea to give us a caffeine boost, but if you’re out and about and can't bring a thermos from home, the cost of this can quickly mount up.
Chase customer? Check if you can get its boosted 5.1% easy-access saver
If you have a Chase current account, you may be able to get a table-topping 5.1% easy-access savings rate to go with it, as the bank has launched a new, temporary bonus offer for some existing customers.
New online state pension boosting tool promised to Martin Lewis hit by delays – here's what you need to know
The tool was first promised to MoneySavingExpert.com founder Martin Lewis on ITV's The Martin Lewis Money Show Live last summer and was expected to launch before the end of the 2023/24 financial year.
Spotify to hike prices by up to £24 a year – here's what's happening
If you've got a Spotify Individual, Duo or Family account you'll see prices rise by up to £2 a month (equivalent to £24 a year) in a month's time, the music streaming service has announced.
Subway customer? You've got until 14 May to use your loyalty scheme points before shake-up – here's what's happening
If you're a Subway Rewards member, you have until the end of Tuesday 14 May to spend any points you've built up – or lose them entirely.