'American Style' Samsung Fridge Freezer (merged threads)

Well the service engineer called today and basically said that it would cost around £200 to fix it. The problem was exactly what Pmat said. He also said that there was a problem with the freezer, the ice flap wasn`t closing and warm air was getting into the freezer. There is actually a build up of ice we hadn`t noticed. He wouldn`t commit to saying that this iwas a fault with Samsung FF`s but he did say that he`s seen a lot of that problem. We decided not to have the repair done and instead we`ve bought a new one. The guy recommended Whirlpool. We just felt that if we paid out that amount of money and something else went wrong then we`d end up throwing good money after bad.

I had a reply from Samsung and basically they said that because it`s out of warranty then they`re not interested, they denied that it`s a fault in the product. I will write to them again though and I`m also going to write to the Sunday Post, one things for sure, I`ll never buy another Samsung product.

With an update on my last post.... After reading all the posts and email from Samsung saying that it sounded like a fault but they wouldn't do anything because it was out of warranty! OH said he wasn't prepared to pay for an engineer to rip us off so he had a look at the fridge, took the panel at the back of the fridge off ( it had frozen solid!!) and took the hairdryer to it. Our fan was still working but had iced up around it. He made a bigger hole in the drain (as per Shamrockabc's engineers advice) and put it all back together. It wasn't too difficult to do, the trickiest part was getting to the screw holes that had iced up.

The result is that the buzzing noise seems to have gone! Fridge is working fine and hopefully all is rosey in beebee land. :T

Hi again

I just thought i'd add abit more. I just went to get a pitta bread out of the freezer compartment to find that they were not even frozen??? I put them in there 3 days ago!
The ice cubes freeze ok & ice is forming on the sides, but it doesnt freeze any food i put in there.

I will be complaining tomorrow, this fridge is c***

NOT HAPPY

I was just about to post off topic and ask where I could get the filters. Hopefully cheaper ones. Luckily vansboy has answered my first question.

However, does it really need it's filter changed every six months? We are in the North of Scotland and the water up here is much softer than other parts of the UK. I can only assume that the filter warning light is on some sort of timer as it turned orange bang on the six months and has since turned red. The water still comes out no problem but I doubt if it is affected by an "out of date" filter.

Any thoughts guys?

Hi
I bought a Samsung American Fridge Freezer from Comet almost two years ago (model RS20CCMS1).

Recently I noticed a build up of ice at the bottom of the freezer - wel cleaned it away and all seemed fine.

Then the freezer (and the fridge) started gaining temperature. I was going to get an independant guy to look at it, but found that it has 24 months guarantee from new. Anyway, got a copy of oriignal receipt from Comet (what a hassle that was, appaling service!) and faxed to Samsung (again, appalling customer service).

Samsung had the cheek to say they would honour the gaurantee even though it was over two years old. As id originally reported the fault at 1 year, 11 1/2 months, I explained that it was in fact in guarantee and they were doing me no 'favours'!

Anyway, engineer is due tomorrow (wont specify a time, or even morning or afternoon!).

I am also pursuing a claim for £80.00 of ruined frozen food.

Weebag (Mark)