Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Former MSE Wendy
    • By Former MSE Wendy 9th Aug 07, 4:10 PM
    • 868Posts
    • 1,782Thanks
    Former MSE Wendy
    PPI Reclaiming successes and failures
    • #1
    • 9th Aug 07, 4:10 PM
    PPI Reclaiming successes and failures 9th Aug 07 at 4:10 PM
    Please report your PPI Reclaiming sucesses/failures here

    This thread lists 1000s of stories, click the 'last' link above for the most recent

    Not done it yet? Read the full Loan PPI Reclaiming and Credit Card PPI Reclaiming

    How to report your success/failure?

    1. Click reply to enter you story.

    2. Report your story in the following format:
    • What were you reclaiming: (eg. loan, credit card, store card)
    • Who was the provider: (e.g. Capital One, NatWest)
    • How much did you get back: ????
    • Did you get it back after a letter or did you go to the Financial Ombudsman: ????
    • And then write your brief reclaim tale
    REMEMEBER BY DOING THIS YOU ENCOURAGE OTHERS WHO MAY BE TOO SCARED TO RECLAIM HAVING BEEN MISSOLD.


    What if I just want to discuss PPI reclaiming/ask a question?

    Please do NOT post questions in this thread. Questions may be asked in the PPI reclaiming discussion thread where, although not guaranteed, it is more likely somebody may be able to help you.

    Happy to tell your story in a newspaper/on TV?

    There are over 20m PPI policies in the UK and its a £5bn a year industry; yet I believe a very substantial proportion of those were missold and I want to spread the word. We need to make PPI reclaiming as big as bank charges reclaiming and Mortgage Exit Fee reclaiming.

    I need your help

    To spread the word, I need case studies, people who've been placed on hold or succeeded and are willing to tell their story to encourage others to take on the banks and reclaim.

    If you're willing to do this, please e-mail casestudy@moneysavingexpert.com (sorry but we can't answer questions at this email address) with as much of the following info as you can:

    * how much was your loan/card balance
    * how much did you get back
    * who was your lender
    * a daytime phone number - we often need to reach people at very short notice
    * whether you are happy to appear in the papers,tv or both
    * where you live
    * did you use our template letters
    * did you go to the Ombusdman, court or use a claims handler

    We really appreciate anyone that can help us with this but of course also please report your story below.

    Thanks
    Martin
    Last edited by Former MSE Wendy; 06-06-2012 at 5:58 PM.
Page 1878
    • Moneyineptitude
    • By Moneyineptitude 30th May 19, 7:28 PM
    • 24,020 Posts
    • 13,418 Thanks
    Moneyineptitude
    Sorry not any more - feel free to remove it from your quote
    Originally posted by Caeraupracter
    I've also removed the spam marker from your posts

    Still, £4K for a stamp is ridiculous...
    • Caeraupracter
    • By Caeraupracter 30th May 19, 8:25 PM
    • 6 Posts
    • 2 Thanks
    Caeraupracter
    Fair enough, no intention to spam or promote anyone was intended, sorry you took it this way.

    I'll just leave Martin Lewis' own words as what my situation is as I see it.

    [Under his quick questions about - are there any circumstances where I should use a claims company.] I did actually read some of this stuff back in January but decided it was too complicated at the time - perhaps my bad.

    You wouldn't bother doing it without one. If you're busy and know it'll never happen otherwise, and are happy to pay a hefty 30%+ to get your cash back, then it's a perfectly legitimate choice to decide to pay to get your mis-sold PPI money back.

    Definitely in that category I'm afraid.

    My story is what it is. Definitely support doing it on your own with no CMC, but I didn't. Still a successful claim, home improvements and maybe a nice holiday coming our way soon.
    • Nasqueron
    • By Nasqueron 31st May 19, 8:52 AM
    • 7,603 Posts
    • 4,835 Thanks
    Nasqueron
    £4000+ for a claims company to email everyone on their list and see if any responded, something you could have done yourself. All the info you provided to the claims firm was all you needed to do it yourself.



    They say "fool me once, shame on you, fool me twice, shame on me". You were miss-sold PPI and you were miss-sold a PPI claims firm. Do try not to make it a third by signing up for more poor value things
    • RonoB
    • By RonoB 9th Jun 19, 10:06 AM
    • 31 Posts
    • 22 Thanks
    RonoB
    MBNA Success
    We have today had an offer of goodwill for an original abbey credit card that was transferred to my MBNA in 2001. He had paid £435 in ppi payments

    So refund of payments £435.08
    £48.27 associated interest
    8% gross interest £585.19
    Minus tax £117.04
    Total £951.50

    Whilst we are happy to receive this is thought there would be more in the associated interest area. Should compound interest not apply. This is at least 17years ago?
    Thanks
    • Nasqueron
    • By Nasqueron 9th Jun 19, 10:18 AM
    • 7,603 Posts
    • 4,835 Thanks
    Nasqueron
    We have today had an offer of goodwill for an original abbey credit card that was transferred to my MBNA in 2001. He had paid £435 in ppi payments

    So refund of payments £435.08
    £48.27 associated interest
    8% gross interest £585.19
    Minus tax £117.04
    Total £951.50

    Whilst we are happy to receive this is thought there would be more in the associated interest area. Should compound interest not apply. This is at least 17years ago?
    Thanks
    Originally posted by RonoB

    The PPI refund process is defined at 8% simple interest for anything after 1 April 1993 before that it's 15%
    • RonoB
    • By RonoB 9th Jun 19, 10:30 AM
    • 31 Posts
    • 22 Thanks
    RonoB
    The PPI refund process is defined at 8% simple interest for anything after 1 April 1993 before that it's 15%
    Originally posted by Nasqueron
    Thanks! so no compound interest if itís in a credit card. Just thinking if ppi added to your credit card bill every month at whatever percent then that would increase your debt. Credit card interest rates are always higher than 8%.
    Iv seen people with refunds of thousands with original small amounts of ppi paid but the compound interest made the payout so much!
    • -taff
    • By -taff 9th Jun 19, 10:55 AM
    • 10,211 Posts
    • 13,864 Thanks
    -taff
    redress is different for credit cards. If the PPI removed meant you card would have been in credit, then the interest is applied.https://www.financial-ombudsman.org.uk/publications/technical_notes/ppi/redress.html
    • Nasqueron
    • By Nasqueron 9th Jun 19, 9:48 PM
    • 7,603 Posts
    • 4,835 Thanks
    Nasqueron
    Thanks! so no compound interest if itís in a credit card. Just thinking if ppi added to your credit card bill every month at whatever percent then that would increase your debt. Credit card interest rates are always higher than 8%.
    Iv seen people with refunds of thousands with original small amounts of ppi paid but the compound interest made the payout so much!
    Originally posted by RonoB

    No compound interest full stop, as I said, it's simple interest.



    The FOS link provided above shows the refund process for credit cards
    • Clement1na
    • By Clement1na 10th Jun 19, 4:44 PM
    • 15 Posts
    • 0 Thanks
    Clement1na
    PPI claim refusal
    My PPI dates back to 1990 and I have the paper-work.I was refused claim as there was a tick in the PPI box which they said meant that I agreed to it.and also because they said I could afford it. The loan was also a secured one and I did not want the PPI and said so.
    • dunstonh
    • By dunstonh 10th Jun 19, 5:08 PM
    • 98,597 Posts
    • 67,016 Thanks
    dunstonh
    My PPI dates back to 1990 and I have the paper-work.I was refused claim as there was a tick in the PPI box which they said meant that I agreed to it.and also because they said I could afford it. The loan was also a secured one and I did not want the PPI and said so.
    Originally posted by Clement1na
    So, why did you tick the box to have it and sign the credit agreement which detailed the amount of PPI?
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Moneyineptitude
    • By Moneyineptitude 10th Jun 19, 7:41 PM
    • 24,020 Posts
    • 13,418 Thanks
    Moneyineptitude
    My PPI dates back to 1990 and I have the paper-work.I was refused claim as there was a tick in the PPI box which they said meant that I agreed to it.and also because they said I could afford it. The loan was also a secured one and I did not want the PPI and said so.
    Originally posted by Clement1na
    Is this another of your quarterly "updates" OP? The situation has not changed since your last post in April, nor your first in November 2018.

    Your complaint was rejected by the Bank and FOS agreed. There is therefore no point in worrying about this any further. You cannot take FOS to court...
    • commoditygirl
    • By commoditygirl 11th Jun 19, 10:54 AM
    • 6 Posts
    • 2 Thanks
    commoditygirl
    PPI Claim Victory House of Fraser Store Card
    What were you reclaiming:PPI on House of Fraser Store Card 1997 and 2003
    Who was the provider: GE Capital now handled by Santander
    How much did you get back: £1475
    Did you get it back after a letter or did you go to the Financial Ombudsman: One phone call, one questionnaire sent with policy/employment details/bank statements to support claim

    I found an old PPI policy from 2003 and called the Santander PPI help-line. I noticed the policy had been completed/ticked by the sales person and I did not meet all of the eligibility requirements.

    Staff were helpful ( I'm biased to be fair as they are based in Newcastle and that's where I live!) by telephone and asked me questions pertaining to health and employment.

    At the time I was employed by British Airways PLC and had very generous sick pay and redundancy cover. Plus,I had health issues which have led to my being,"pensioned-out," for ill health.

    Just received a call to say upholding my complaint and refunding £1475. Very pleased indeed given this is an old policy and was paid off in 2010.

    I have several other claims pending....the big ones being with Barclaycard...I remain positive and so far the journey has been positive with almost 10k in refunds....that's a very nice new garden office for me!

    Huge thanks to this site and all the moderators for their very helpful insight.
    Keep the faith and if anyone is reading this please contact the banks you have issues with yourself and DO NOT use a third party!
    Last edited by commoditygirl; 11-06-2019 at 11:00 AM. Reason: Grammar
    • Mammamillion
    • By Mammamillion 14th Jun 19, 10:27 AM
    • 1 Posts
    • 1 Thanks
    Mammamillion
    PPI Selfridges Storecard (Creation financial Services)
    Hello,
    I'm new to this site - so please bear with me if I don't quite get it!
    My ppi mis-selling claim against Creation Financial Services has been upheld (although I am still waiting for a settlement figure since 25th March)
    I didn't seriously think that I was paying ppi premiums on this account, but thought it might be worth enquiring. I could see nothing on the statements (luckily I had kept years worth) that mentioned insurance or ppi or anything of the sort. My initial enquiry was met with a response, saying that they couldn't find evidence of ppi, and suggested if I had any statements it would be clearly visible as an insurance payment. All I could see was a regular, monthly 2% service charge. I enquired further - Lo and behold! It was confirmed that there was, indeed, ppi attached to this storecard.
    I felt I had a good case for mis-selling for many reasons - one of which was working less than 16 hours a week at the time I took out the card. In my original reasons I had mentioned this. Creation seemed to disregard the other valid reasons I mentioned:- the indefinite sick pay I would have received from the company I worked for (my husband was a director) or the fact that I didn't even suspect ppi was attached to this card. Instead, they seemed to become fixated on the question of me working less than 16 hours a week.
    So, Creation came back to me and wanted me to sign up to the HMRC site, get a screenshot of the page with my NHI payment history on it and send it to them to prove how many hours I worked!!! In reply, I told them that any one of the many other mis-selling reasons I had mentioned should be sufficient to uphold my case. As a footnote, I then mentioned that I found my ppi payment history impossible to discover from the stack of statements I still had, as it was NOT clearly marked with any indication of insurance. Creation had previously told me it would be clear on the statements. To this day, they have still not told me where it is truly hidden. I can only guess the premiums are hiding within the 2% service charge. Once I reiterated my inability to find any evidence of premiums being paid, despite having a stack of old statements, they upheld my complaint. Maybe it was because I said "Sorry, I still can't find where the premium payments were made. There is NO mention of insurance on my statements. Could the premiums be hidden in the 2% service charge???" The upholding of my complaint came immediately following that question. Hope this helps any of you out there facing similar problems.
    • Nasqueron
    • By Nasqueron 14th Jun 19, 10:41 AM
    • 7,603 Posts
    • 4,835 Thanks
    Nasqueron
    I didn't seriously think that I was paying ppi premiums on this account, but thought it might be worth enquiring. I could see nothing on the statements (luckily I had kept years worth) that mentioned insurance or ppi or anything of the sort. My initial enquiry was met with a response, saying that they couldn't find evidence of ppi, and suggested if I had any statements it would be clearly visible as an insurance payment. All I could see was a regular, monthly 2% service charge. I enquired further - Lo and behold! It was confirmed that there was, indeed, ppi attached to this storecard.
    Originally posted by Mammamillion
    PPI CANNOT be included in service charges though it's possible the charge was PPI with a different name. It MUST be listed as a charge on the statement as it increased your balance though a monthly % charge does indicate a PPI policy, a service charge would be a fixed amount. On some months where you cleared the balance in full you would not pay PPI even if you had it


    I felt I had a good case for mis-selling for many reasons - one of which was working less than 16 hours a week at the time I took out the card. In my original reasons I had mentioned this. Creation seemed to disregard the other valid reasons I mentioned:- the indefinite sick pay I would have received from the company I worked for (my husband was a director) or the fact that I didn't even suspect ppi was attached to this card. Instead, they seemed to become fixated on the question of me working less than 16 hours a week.
    Originally posted by Mammamillion
    Working less than 16 hours a week is the key issue because if you were, PPI would not cover you, QED was miss-sold. The other 2 reasons are fair but not really that important, there is no guarantee you would still be together (42% of UK marriages end in divorce) and thus still have the sick pay - was he a sole director or would others need to approve your indefinite sick pay? What if the business went under, what would you do then? Not knowing about it just says you didn't read the documentation.

    So, Creation came back to me and wanted me to sign up to the HMRC site, get a screenshot of the page with my NHI payment history on it and send it to them to prove how many hours I worked!!! In reply, I told them that any one of the many other mis-selling reasons I had mentioned should be sufficient to uphold my case.
    Originally posted by Mammamillion
    As above, the working hours was the only genuine miss-selling reason. Miss-selling doesn't work on the basis of the number of reasons you give, only on whether they are valid

    As a footnote, I then mentioned that I found my ppi payment history impossible to discover from the stack of statements I still had, as it was NOT clearly marked with any indication of insurance. Creation had previously told me it would be clear on the statements. To this day, they have still not told me where it is truly hidden. I can only guess the premiums are hiding within the 2% service charge.
    Originally posted by Mammamillion
    Again this is incorrect, a service charge is a service charge, PPI is PPI. If the charge was a monthly thing that varied with balance then yes it could be PPI but very unusual for it to be labelled as something else - yet something no other person on this forum has ever mentioned?

    Once I reiterated my inability to find any evidence of premiums being paid, despite having a stack of old statements, they upheld my complaint. Maybe it was because I said "Sorry, I still can't find where the premium payments were made. There is NO mention of insurance on my statements. Could the premiums be hidden in the 2% service charge???" The upholding of my complaint came immediately following that question. Hope this helps any of you out there facing similar problems.
    Originally posted by Mammamillion
    Did the bank say that was why it was upheld? As I mentioned above, you were miss-sold because the PPI would not cover a part-time worker, not because of some secret hidden charge. The bank would have been hit with huge fines if they were hiding a charge inside something else, more likely the monthly charge was PPI with an odd name and you didn't realise.
    Last edited by Nasqueron; 14-06-2019 at 10:44 AM.
    ďthe concept of a United States of Europe is right.Ē Winston Churchill 1930
    ďI think that the Government are right to apply to join the European Economic Community...Ē -Winston Churchill 1961
    ďThe future of Europe if Britain were to be excluded is black indeed.Ē
    - Winston Churchill 1963
    • piper81
    • By piper81 14th Jun 19, 9:19 PM
    • 8 Posts
    • 2 Thanks
    piper81
    What were you reclaiming: Credit Card

    Who was the provider: Lloyds TSB bank

    How much did you get back: £1245 on Loan. CC still processing

    Did you get it back after a letter or did you go to the Financial Ombudsman: Online Form. I only applied for the Credit Card as I had those statements, but I received a letter back saying I had a loan too.

    Filled out the PPI Claim form on Lloyds Website on 23rd May. Letter received 28th saying they were processing it. Another letter received on 14th June with amount refunded. Very quick turnaround - I was expecting to wait months.

    Thank You so much for making us aware of the PPI Claims. I kept putting it off and off as I didn't think I'd get much, I didn't realise interest was added onto the amount! After losing lots of money recently to bogus gardener and builder, this is much needed! Thanks!
    • Shelly08
    • By Shelly08 15th Jun 19, 12:51 PM
    • 1 Posts
    • 2 Thanks
    Shelly08
    Hi I filled in the form on this website about 7 weeks ago to claim for a secure loan on my house with Black Horse. I paid it off over ten years ago and was not sure if I had ppi but thought it was worth a try. The form was so easy and I hardly remembered most details. That was that. This morning i received 9,369.91 from Black Horse. Sorry my keypad wont let me add pound sign. But yes this is true. I cannot thank you enough. Anyone who is not sure,,,,Just do it ,,i did I am so financially stuck at the moment that this will sort everything out, Thank you
    • Imogen33
    • By Imogen33 16th Jun 19, 9:43 AM
    • 1 Posts
    • 2 Thanks
    Imogen33
    Iíve just received £14,000 from MBNA ppi claim from a credit card from early 2000ís. Mainly interest, as it is from a very old credit card account but it shows the scale of what happened. I was encouraged to explore by this forum - so thank you! it was so easy to fill in online form and they kept me updated every two weeks by post. The whole claim took about 8 weeks. Please apply if you havenít - I was genuinely surprised by how painless and easy MBNA have been.
    • commoditygirl
    • By commoditygirl 22nd Jun 19, 12:21 PM
    • 6 Posts
    • 2 Thanks
    commoditygirl
    Yorkshire Building Society Unemployment PPI
    What were you reclaiming: PPI on Mortgage (Unemployment cover) 2002-2005
    Who was the provider: Yorkshire Building Society
    How much did you get back: £1,190.57 after tax deduction
    Did you get it back after a letter or did you go to the Financial Ombudsman: One phone call including short questionnaire by telephone-no FOS.

    A very easy transaction with Yorkshire Building Society with regards Unemployment Payment Protection, sold in conjunction with a mortgage in 2001.Six free months and then policy commenced in 2002, running for 3.5 years at £16.00 pcm.

    We both had excellent sickness/redundancy benefits and after a very pleasant telephone call with the PPI team we waited 8 weeks for the conclusion of their investigation.

    We offered to send supporting information pertaining to salaries and savings but, they agreed the product had not been suitable.

    Cheque arrived this morning with a very nice letter.

    I would not have an issue with this product ordinarily, especially on a large debt such as a mortgage but, essentially it was not appropriate for us at the time.

    Had a cracking June to date...£13,750 in refunds and still 3 polices to be considered.

    • Judrops73
    • By Judrops73 30th Jun 19, 12:39 PM
    • 2 Posts
    • 0 Thanks
    Judrops73
    How long?
    Hi Iím new to this Iíve just recently been successful with my complaint against Sainsburyís bank for mis sold ppi and received just over 9k for a loan and credit card I had with them. However, I submitted my complaint against Yorkshire bank on the 11th feb 2019 they replied back on the 14th March saying they had a backlog and will be in touch ASAP. I then received a further letter on the 9th May saying they are now investigating my complaint and I will hear back within 56 days. Well them 56 days are up this week and Iíve heard nothing! Anybody else experienced this with Yorkshire bank? My Sainsburyís complaint was all done and dusted within 6 weeks! Thanks
    • -taff
    • By -taff 30th Jun 19, 1:44 PM
    • 10,211 Posts
    • 13,864 Thanks
    -taff
    They have eight weeks to respond, if you are unhappy, go to the FOS. Might be quicker to let them finish investigating first though.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,207Posts Today

6,289Users online

Martin's Twitter