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  • FIRST POST
    • chippy2u
    • By chippy2u 6th Apr 15, 12:02 PM
    • 297Posts
    • 137Thanks
    chippy2u
    cdkeys. beware!
    • #1
    • 6th Apr 15, 12:02 PM
    cdkeys. beware! 6th Apr 15 at 12:02 PM
    Just tried to get an xbox live gold code from 'cdkeys'. After a lot of faffing about checking my PayPal details and me having to give them my email addy and mobile no. so they can send me a pin code to enter, I then have to wait while all this is 'verified' and then I get a text asking me to email a photo of my driving licence and/or my passport and a photo of a daily newspaper with today's date on. WTF! All I want is an xbox gold code not access to America's military secrets!!
    Emailed 'cdkeys' to cancel order, now just have to wait and see if I get a refund.Won't be holding my breath!
Page 1
    • stef73
    • By stef73 6th Apr 15, 1:55 PM
    • 526 Posts
    • 269 Thanks
    stef73
    • #2
    • 6th Apr 15, 1:55 PM
    • #2
    • 6th Apr 15, 1:55 PM
    I used cdkeys for my son on Saturday I thought I'd made a mistake after the sms verfication . I wasn't asked for drivers licence or passport Did you click download on the email cdkeys sent you I missed that part.
    • ifstar
    • By ifstar 6th Apr 15, 2:41 PM
    • 450 Posts
    • 486 Thanks
    ifstar
    • #3
    • 6th Apr 15, 2:41 PM
    • #3
    • 6th Apr 15, 2:41 PM
    Used them loads and not had any bother at all with them. Contact them
    • marleyboy
    • By marleyboy 6th Apr 15, 2:45 PM
    • 14,803 Posts
    • 28,739 Thanks
    marleyboy
    • #4
    • 6th Apr 15, 2:45 PM
    • #4
    • 6th Apr 15, 2:45 PM
    You would be screwed if you neither had a driving license or passport.
    1+1+1=1
    "Marleyboy you are a legend!"
    MarleyBoy "You are the Greatest"
    Marleyboy You Are A Legend!
    Marleyboy speaks sense
    marleyboy (total legend)
    Marleyboy - You are, indeed, a legend.
    • chippy2u
    • By chippy2u 7th Apr 15, 8:39 AM
    • 297 Posts
    • 137 Thanks
    chippy2u
    • #5
    • 7th Apr 15, 8:39 AM
    • #5
    • 7th Apr 15, 8:39 AM
    Praise where praise is due. Have had emails from both cdkeys and PayPal to say my money has been refunded.
    stef73: No. I went to straight to their website.
    marleyboy: I have got a passport and a driving licence but don't have a daily paper! Lol
    • marleyboy
    • By marleyboy 7th Apr 15, 8:46 AM
    • 14,803 Posts
    • 28,739 Thanks
    marleyboy
    • #6
    • 7th Apr 15, 8:46 AM
    • #6
    • 7th Apr 15, 8:46 AM
    Not everybody (particularly a student with an xbox) are going to have any, if either. I was in my 30s before I got a passport, driving license in my 40s.
    1+1+1=1
    "Marleyboy you are a legend!"
    MarleyBoy "You are the Greatest"
    Marleyboy You Are A Legend!
    Marleyboy speaks sense
    marleyboy (total legend)
    Marleyboy - You are, indeed, a legend.
    • DCFC79
    • By DCFC79 12th Apr 15, 9:55 PM
    • 34,560 Posts
    • 21,862 Thanks
    DCFC79
    • #7
    • 12th Apr 15, 9:55 PM
    • #7
    • 12th Apr 15, 9:55 PM
    Never had a problem with cdkeys and will continue to use them. Thanks for the warning.
    • senileturtle
    • By senileturtle 14th Apr 15, 9:46 PM
    • 2,283 Posts
    • 3,443 Thanks
    senileturtle
    • #8
    • 14th Apr 15, 9:46 PM
    • #8
    • 14th Apr 15, 9:46 PM
    Huh? I use them all the time. Never had any need for phone verification or passport information. I just pay with paypal and the code is sent within 5 minutes or less.
    • chippy2u
    • By chippy2u 15th Apr 15, 8:15 AM
    • 297 Posts
    • 137 Thanks
    chippy2u
    • #9
    • 15th Apr 15, 8:15 AM
    • #9
    • 15th Apr 15, 8:15 AM
    I paid with a Paypal Verified account which I have had for years. Never had this problem with any other seller.
    • fd1972uk
    • By fd1972uk 15th Apr 15, 8:30 AM
    • 433 Posts
    • 185 Thanks
    fd1972uk
    Strange, I've used them a few times, wonder if it's a new thing.
    • Ozzuk
    • By Ozzuk 15th Apr 15, 10:04 AM
    • 1,667 Posts
    • 2,406 Thanks
    Ozzuk
    I haven't used them for a while but also never had that!
    • chippy2u
    • By chippy2u 16th Apr 15, 9:17 AM
    • 297 Posts
    • 137 Thanks
    chippy2u
    This is part of an email from cdkeys giving their reasons for wanting these details.

    Thanks for your reply.
    I am sorry about this situation, due to the nature of the products we’re selling, we are a target for fraud so we have to follow our protocol. As our protocol, once a customer is flagged, we require him/her a valid photo ID before proceeding any further transactions. Unfortunately the way PayPal and any other payment system linked to a Credit Card works, a payment can be reversed up to 3 months after the transaction date so we need to make sure we’re dealing with the account holder.
    You will note in our email that we have asked for the sensitive information on the request ID to be blocked out, that is of no interest us. We only require your Name and address to be clearly displayed, this information has already been provided to us by PayPal at the time of your purchase. What is of interest to us is verifying that you are the genuine account holder.
    Anyhow, I can confirm the cancellation and refund has been fully processed.
    Kind Regards,
    Scott M
    Support Guru | cdkeys.com
    • barmonkey
    • By barmonkey 16th Apr 15, 5:17 PM
    • 6,828 Posts
    • 15,968 Thanks
    barmonkey
    never had an issue with them, never needed to provide any other info other than my paypal payment
    WWSD

    (what would Scooby Doo)
    • JesseJames
    • By JesseJames 16th Apr 15, 10:18 PM
    • 307 Posts
    • 83 Thanks
    JesseJames
    Just tried to get an xbox live gold code from 'cdkeys'. After a lot of faffing about checking my PayPal details and me having to give them my email addy and mobile no. so they can send me a pin code to enter
    Originally posted by chippy2u
    I was just asked for the pin code before they released the Xbox live code last month.
    If they asked for the passport and drivers licence then I would have cancelled like you.
    • Tansky
    • By Tansky 12th Feb 17, 10:41 AM
    • 1 Posts
    • 0 Thanks
    Tansky
    No customer service
    I've used cd keys on two previous occasions with not too much issue after the nightmare of getting verified.
    This year I bought another xbox live code for my son only to find out it had been used, cd keys said to contact Microsoft which I did to which Microsoft said the code had been used and they couldn't do anything for me.
    I then contacted cd keys and now they're not answering emails
    I'm at a loose to get this resolved I think I've lost my money.
    For sure I'll not try and I've a few pounds using this website again and pay the extra to have customer service should something not go right.
    • DCFC79
    • By DCFC79 12th Feb 17, 10:48 AM
    • 34,560 Posts
    • 21,862 Thanks
    DCFC79
    I've used cd keys on two previous occasions with not too much issue after the nightmare of getting verified.
    This year I bought another xbox live code for my son only to find out it had been used, cd keys said to contact Microsoft which I did to which Microsoft said the code had been used and they couldn't do anything for me.
    I then contacted cd keys and now they're not answering emails
    I'm at a loose to get this resolved I think I've lost my money.
    For sure I'll not try and I've a few pounds using this website again and pay the extra to have customer service should something not go right.
    Originally posted by Tansky
    Should have posted this on another board either the consumer rights.

    Ive used CDKeys before with no issues.
    • DebtFreeDebbie
    • By DebtFreeDebbie 14th Feb 17, 9:10 PM
    • 14 Posts
    • 19 Thanks
    DebtFreeDebbie
    Same here, I've used CDKeys multiple times in the past and never had an issue. Verification was smooth and purchases after that have been instant. Have had a friend or two had difficulties jumping through the verification hoops, though.
    • neoless
    • By neoless 20th Mar 17, 1:51 PM
    • 26 Posts
    • 2 Thanks
    neoless
    so you will long to wait for a response from them. Better send them what they ask. Confirm your personal data. They are not interested in your failure from "cdkeys".
    • marcarm
    • By marcarm 21st Mar 18, 6:40 PM
    • 1,116 Posts
    • 1,423 Thanks
    marcarm
    Resurrecting a year old thread to promote a similar website?

    I smell processed pork products!
    • BOBS
    • By BOBS 26th Mar 18, 7:59 AM
    • 2,791 Posts
    • 2,127 Thanks
    BOBS
    Used CDkeys yesterday to purchase xbox live subscription yesterday. Tried to redeem code and says already redeemed. Eventually spoke to microsoft on chat and they were able to tel me that code already redeemed 22nd March !!
    No reply so far from CDKeys !!
    Scared to purchase another in case I dont get a refund - my son desperately wants to go live as off on school holidays.
    Cant afford to loose 35
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