Nissan Dealer Motability Issues
Surreyguy82
Posts: 3 Newbie
in Motoring
6 months ago I ordered a motability car from Nissan.
I was assured and given guarantees and promises that I would receive the car on the 26th February. The motability guy made error after error and was useless, I have since been told he is no longer with the company funnily enough.
I chased them three days before just to make sure that I would still be getting the car that day, they then said it would be another three to four weeks and they didn’t even inform me or communicate this delay to me.
Because of this they offered me a courtesy car with insurance until the car came in, I accepted this instead of cancelling the order.
However, when I went to pick up the courtesy car they stated they couldn’t insure me on it as I have been driving for less than a year, this was due to yet another error by them, and them not checking my driving licence details before offering things.
They made me pay for the insurance, however agreed it would be refunded when I returned the courtesy car.
I returned it a few weeks later when I collected my motability car and they refused to refund the insurance for the courtesy car.
I wrote to them several times over a three month period but got no responses.
Their customer service has been shocking and also I feel very poorly treated by them, they have also caused a lot of stress.
Therefore a few weeks ago, I filed a claim in the small claimsicon court, then all of a sudden I heard from them and they said they had tried to contact me several times but couldn’t get hold of me.
I filed in court for £185 for the three weeks insurance for the courtesy car plus £35 court fees, plus a little compensation.
They offered me a poultry £38.50 plus a goodwill gestureicon of £75 which I turned down, they aren’t accepting any responsibility and I haven’t received any apologies.
They have now filed an acknowledgement of service and intend to defend all of the claim.
Questions I have for you all is what do you think about this and do I have a strong case? Also, given that they offered me £113.50, do you think that strengthens my case?
Just want to know if anyone has an idea if my case is strong and whether I have a chance of winning this case?
Thank you.
I was assured and given guarantees and promises that I would receive the car on the 26th February. The motability guy made error after error and was useless, I have since been told he is no longer with the company funnily enough.
I chased them three days before just to make sure that I would still be getting the car that day, they then said it would be another three to four weeks and they didn’t even inform me or communicate this delay to me.
Because of this they offered me a courtesy car with insurance until the car came in, I accepted this instead of cancelling the order.
However, when I went to pick up the courtesy car they stated they couldn’t insure me on it as I have been driving for less than a year, this was due to yet another error by them, and them not checking my driving licence details before offering things.
They made me pay for the insurance, however agreed it would be refunded when I returned the courtesy car.
I returned it a few weeks later when I collected my motability car and they refused to refund the insurance for the courtesy car.
I wrote to them several times over a three month period but got no responses.
Their customer service has been shocking and also I feel very poorly treated by them, they have also caused a lot of stress.
Therefore a few weeks ago, I filed a claim in the small claimsicon court, then all of a sudden I heard from them and they said they had tried to contact me several times but couldn’t get hold of me.
I filed in court for £185 for the three weeks insurance for the courtesy car plus £35 court fees, plus a little compensation.
They offered me a poultry £38.50 plus a goodwill gestureicon of £75 which I turned down, they aren’t accepting any responsibility and I haven’t received any apologies.
They have now filed an acknowledgement of service and intend to defend all of the claim.
Questions I have for you all is what do you think about this and do I have a strong case? Also, given that they offered me £113.50, do you think that strengthens my case?
Just want to know if anyone has an idea if my case is strong and whether I have a chance of winning this case?
Thank you.
0
Comments
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Surreyguy82 wrote: »6 months ago I ordered a motability car from Nissan.
I was assured and given guarantees and promises that I would receive the car on the 26th February. The motability guy made error after error and was useless, I have since been told he is no longer with the company funnily enough.
I chased them three days before just to make sure that I would still be getting the car that day, they then said it would be another three to four weeks and they didn’t even inform me or communicate this delay to me.
Because of this they offered me a courtesy car with insurance until the car came in, I accepted this instead of cancelling the order.
However, when I went to pick up the courtesy car they stated they couldn’t insure me on it as I have been driving for less than a year, this was due to yet another error by them, and them not checking my driving licence details before offering things.
They made me pay for the insurance, however agreed it would be refunded when I returned the courtesy car.
I returned it a few weeks later when I collected my motability car and they refused to refund the insurance for the courtesy car.
I wrote to them several times over a three month period but got no responses.
Their customer service has been shocking and also I feel very poorly treated by them, they have also caused a lot of stress.
Therefore a few weeks ago, I filed a claim in the small claimsicon court, then all of a sudden I heard from them and they said they had tried to contact me several times but couldn’t get hold of me.
I filed in court for £185 for the three weeks insurance for the courtesy car plus £35 court fees, plus a little compensation.
They offered me a poultry £38.50 plus a goodwill gestureicon of £75 which I turned down, they aren’t accepting any responsibility and I haven’t received any apologies.
They have now filed an acknowledgement of service and intend to defend all of the claim.
Questions I have for you all is what do you think about this and do I have a strong case? Also, given that they offered me £113.50, do you think that strengthens my case?
Just want to know if anyone has an idea if my case is strong and whether I have a chance of winning this case?
Thank you.
Compensation for what?0 -
I've asked for £50 compensation for the terrible service and the hassle and stress caused, not much considering how many errors they have made.0
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But my main focus now is getting back the insurance money and them paying my court costs, if I get that back I'll be happy.0
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Surreyguy82 wrote: »I've asked for £50 compensation for the terrible service and the hassle and stress caused, not much considering how many errors they have made.
Compensation is designed to recompense for actual financial loss. You can ask the dealer for some kind of goodwill gesture, but I doubt a County Court Judge will award compensation for something that has no monetary value.0 -
What proof do you have that they agreed to refund your insurance on the courtesy car when you returned it?0
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I suspect fowl play.0
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Have you contacted motability? They're usually very good at handling disputes between the recipient and the dealer.0
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NaughtiusMaximus wrote: »Have you contacted motability? They're usually very good at handling disputes between the recipient and the dealer.
Would have been my first option (been with Motability since 1995), and would have saved you all that hassle. Motability are not averse to taking away a Motability licence from places like this. You could also explain what has happened and ask Motability if you can try another dealer and another make/model.I think this job really needs
a much bigger hammer.
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Would have been my first option (been with Motability since 1995), and would have saved you all that hassle. Motability are not averse to taking away a Motability licence from places like this. You could also explain what has happened and ask Motability if you can try another dealer and another make/model.
I always remember one of the cars my dad had on motability about 15-20 years ago. One morning he had a flat tyre, I went over to change it for him (this is back in days when cars actually had a spare wheel) so he could drive the car to Kwikfit, which is when I found out there was no jack. When my dad told the dealer they basically accused him of stealing it, completely refusing to accept the possibility they may have sold a car without a jack. He contacted motability and a couple of days later received a rather grovelling apology from the dealer.0
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