Sky Broadband Switchover Complaints

So was the offer via phone call (as you originally claim) or via email, in my experience of Sky they don't send email confirmation of offers over the phone. If it is confirmed in the email and still within date why won't they offer it?

If you've ever had any experience like me you'll note that there is no consistency between what they tell you, one agent will tell you one thing and another will tell you something different. What I've learned is there are no hard and fast rules to the offere's they give you - it all depend on who you get through too. When i first went through retentions there was nothing they could offer me despite haggling for ages with several agent - they are willing to pay a third party in this case topcashback a higher commision than offering me the same deal directly. A day later after placing my order with PO I suddenly get a call from retentions and price suddenly comes down and this is the same rententions dept. That call was followed up by an email with the classic 'sorry to see you leave, please come back' with the new offer.

When I call the number on the email im through to retentions again and end up with some mug trying it on again and giving all this blurb that he doesnt have email with offer etc or record of phone call. I ask to be put through to a manger who again just another ameutre.

Theres a lot of bad reviews about PO but if you're on adls you wont see any difference inspeed becuase its the same infrastructure. I've been switching providers for years without noticing any difference. The only difference is the customer service. PO have an appaling customer service.

All of them are MTF whether it be PO, Sky, BT, Virgin etc each trying to rip you off the best they can. You'll have noticed over the years the prices have been increasing despite more competition apearing on the market and hardly any of these service providers have been investing that much to improve the infrastructure.

Any way SKY have finally honoured the offer. I'll never know who rejected the switch one day before the switchover date but i did experience some really bad customer service from PO in trying to find out what happened so decided I've decided to cancel order with PO directly myself.

When it come to renewing the contract with sky i think i will do the same again . Rather than wasting time with their retentions idiots just place order with a cheaper provider and wait for sky retentions to call back with an offer.

They have no business acumen. They are prepared to pay a thirdparty topcashback a higher commision than offering an existing customer the same deal...

so the drama continues...the switch was originally scheduled for today and today all services have gone down both internate and phobe line..is that a coincidence...to me looks more like sky have screwed up once again. They are saying there is a fault on the line which i highly doubt. They've booked in an engineer but telling me i'll only get compensated only if they are unable to fix after 2 days.

MTF...