Final Bill - Legal Rights

BefuddledOldCodger · 12 August 2019 at 4:31PM

I left a supply agreement with TalkTalk on Monday 29th July at exactly 10.21am, when Openreach switched my line (and supply agreement) over to Plusnet. In short, TalkTalk were trying to insist I pay a whole months charges in advance (although I was only their customer for one day that month), which I refused to pay requesting them to send me a Final Account Bill. Now they (TT) have sent me a bill for advance charges WHOLLY OUTSIDE THE PERIOD WHEN I WAS THEIR CUSTOMER and have reduced it (but not detailed how) and state I owe them around £4.25.

I believe that once a contact betwwen us has ended, I am entitled in law to have an itemised final account bill from them for final settlement of all monies due. Am I correct?

[Deleted User] · 12 August 2019 at 5:36PM

BefuddledOldCodger wrote: »

I left a supply agreement with TalkTalk on Monday 29th July at exactly 10.21am, when Openreach switched my line (and supply agreement) over to Plusnet. In short, TalkTalk were trying to insist I pay a whole months charges in advance (although I was only their customer for one day that month), which I refused to pay requesting them to send me a Final Account Bill. Now they (TT) have sent me a bill for advance charges WHOLLY OUTSIDE THE PERIOD WHEN I WAS THEIR CUSTOMER and have reduced it (but not detailed how) and state I owe them around £4.25.

I believe that once a contact betwwen us has ended, I am entitled in law to have an itemised final account bill from them for final settlement of all monies due. Am I correct?

Was posting it once at https://forums.moneysavingexpert.com/showthread.php?t=3184120&page=63 not enough?

Final Bill - Legal Rights

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