NOW broadband and bad providers

Joined NOWbb in dec 2018 for a 12mth contract with all calls inclusive. Less than 5months later they are changing the contact to their benefit and adding in calls charges at 23p connection and at least 16p per min. YET a new customer can get the original 12mth contract I signed to in dec.
They are going to graciously wave the early exit charge. As far as I see these early exit fees are null and void as they have changed the contract and therefore the early exit fees are part of a contract that does not exist anymore. The operator I spoke to didn't see the despicable nature of a business practice that was reneging on a contract less than 40% into that contract, whilst at the same time as the defaulting on the contract the company is offering the exact same contact to new customers for a 12mth duration?!?!?

NOWbb seems to operate in a manner that feels like sharp practices.
They also do not do Direct Debit payment but insist on Continuous Card payment. Thus giving THEM control and could leave customers open to any future sharp practices this shoddy company might wish to conjure up.

Companies who default on their contracts should be liable to customers receiving damages not simple being offered the exemption of exit fees that in law ceased to exist when the default was enacted by the company.

Usage of premium rate numbers starting 084, 087 or 09 for after-sales enquiries and issues for retailers, traders and passenger transport companies has been illegal since 13 June 2014. Usage by banks, card companies and insurers for contact by existing customers has been illegal since 26 October 2015. Usage by government departments, their agencies and contractors has not been permitted since 26 December 2013. As such there should be almost no need to ever call these numbers.

Beware when searching online that there are thousands of websites promoting fake premium rate numbers purported to be the numbers for contacting a very large number of busineses and organisations. Do not call these numbers. Search official websites for the correct numbers.

Can you keep your phone number with now ?
Been with TT donkeys years, since aol, contract up in July, looking to change, although, never really had any problems with them!
Price certainly cheaper, might try using it as a haggler when I contact TT .
Never changed providers before.

AndyPK wrote: »

Many TT customer have reported loosing their number when moving to now. (see posts on here)

Thanks Andy.
Did you post a link, as I cannot see one ?
Who actually owns the phone number ?
I had it before going to TT.
I had it from BT, then (Aol, carphone warehouse ,TT)
My e mail is still Aol.
Changing phone number will cause a few headaches , especially those who change Isp’s Regularly , and me if I choose to move !