Solarplicity: Add your feedback

ive been with them for whole of 2013-14 no problems.

I could even pay my bill by card over the phone every quartre without incurring any extra charges or different levels of payment than if i paid by direct debit.

That was the biggest plus for this company - escaping the annoying issue of ridiculous increases in direct debit payments and just paying for what i used.

They're small, reliable and approachable. Never had a problem phoning and getting anything i needed done. Not online account based which was fine though i think they said they might be doing that later.

For eco types - it's nice to feel how small scale green leccy companies can not only offer some of the cheapest energy prices but do so without damaging the environment. Just feels more humbler than the big giants.

Worth doing a price check when your package ends though to add they were clear at explaining their best package to migrate on to and what would happen if i just leave things as my term with them came to an end.

barmyhead wrote: »

been comparing elec tarriffs and tried to get a quote from LOCO2 , there website does'nt let you get a quote not the best introduction to a company i have ever had.:(

You're kidding, right? It's the first thing I noticed on their home page, in a big blue box.

Here is a direct link:
https://quotations.loco2energy.com/

So im ending my 2nd year with this company.

Well i like it that they are green energy, affordable and still a small company.

They still come up 2nd cheapest on the market which is great news. The only cheaper is isupply and the continuation of complaints there about customer service makes horrible reading.

Loco2 went through some changes in 2014 - they seemed to implement some kind of monthly statement system regardless of submitted readings or prior arrangements. Seems a bit like a skeletal system for a future monthly direct debit system.

As i have now paid for 2 years over the phone quarterly bills generated when i submit meter readings my arrangement was disrupted and staff couldn't seem to handle my method of payment i had been used to. I found this very frustrating for about three months as i automatically began to receive these new annoying monthly statements which were meaningless because they were estimated and didn't tally with any quarterly bill system i was used to. Repeat requests to staff to revert to my old arrangement produced repeat unfulfilled assurances that it had been re-implimented.

However to give them their due, after a particularly heated 3rd complaint a single staff member approached me and re-instated the arrangement through a new system whereby I now approach her directly by email and the quarterly bills works again well. I now pay by quarterly bill over the phone and do not receive those annoying monthly statements. This is the kind of rare human touch which keeps me at Loco2.

There are no problems with talking to a human person with this company. I rue the day this company grows too big and loses this basic human touch. Maybe the little extra it costs me over going with isupply is payment worth making because i'm in complete control of all payments and i have (except for the issue reported above) had no undue stress or fear of approaching them.

Because i can pay-as-i-go - i have never had any issues with needing to reclaim excess credit payments. This company are quite a relaxed and reliable crew and i couldn't imagine too much difficulty making arrangements with them which actually work well.

So, all said, think i will be staying with Loc2 for a third year.