Economy 10 meter change Eon
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captainkirk
Posts: 28 Forumite
in Energy
We have had a letter from EON saying that our economy 10 heating tariff is no longer supported - they are changing the meters to one meter and we need to pick a new tariff.
They offer Economy 10 but the new tariff prices are as follows
23.56 standing charge current tariff 15.64
21.59 day rate current tariff 16.18
13.07 cheap rate current tariff 8.27 for night/heating
It's a huge increase which will see about £750 pounds a year increase - how are they able to get away with this! I think we are going to have to look at alternative heating which will mean oil as there is no gas in the village. My sister has oil and our heating and electricity has been on a par with what they pay for oil and electricity in a year which we have been happy with - it's about £1750 a year - will now be £2600 for economy 10 or just on £3000 on a normal tariff.
The other problem I have is that I rang up about the meter change (we don't have to decide which we want until September). It's a complex set up as we have two phases of electricity (60amp and 100amp) which go into two separate meters (one handles the storage heaters and hot water) - I spoke to the simpler meter team (they say they don't have a complex meter team) who assure me that these two phases can both be accommodated into one meter but speaking to PowerNetworks they said we need a three phase meter but were unsure whether it will accept two different amps on the one meter - again I rang Eon only to be told that they understood we have five meters (honestly!!!) - at the end of a very confusing conversation I was assured that there will be no problem with putting in one meter but I can't get an answer as to whether intend to put in a three phase meter - to be able to talk to someone who could make sense would be great but the generalisations and 'I need to talk to my manager' don't leave me with a lot of confidence that they know what they are doing - I hope I am wrong!
I still don't understand how they are able to raise prices like that - it's all very well being told its a business decision but that doesn't help us find over £700 a year or money to put in a new heating system! I thought Ofgem was supposed to have clamped down on this sort of thing.
Does anyone know more about the two phases please and do you think Eon have told me correctly that it will be an easy change?
Tracey
They offer Economy 10 but the new tariff prices are as follows
23.56 standing charge current tariff 15.64
21.59 day rate current tariff 16.18
13.07 cheap rate current tariff 8.27 for night/heating
It's a huge increase which will see about £750 pounds a year increase - how are they able to get away with this! I think we are going to have to look at alternative heating which will mean oil as there is no gas in the village. My sister has oil and our heating and electricity has been on a par with what they pay for oil and electricity in a year which we have been happy with - it's about £1750 a year - will now be £2600 for economy 10 or just on £3000 on a normal tariff.
The other problem I have is that I rang up about the meter change (we don't have to decide which we want until September). It's a complex set up as we have two phases of electricity (60amp and 100amp) which go into two separate meters (one handles the storage heaters and hot water) - I spoke to the simpler meter team (they say they don't have a complex meter team) who assure me that these two phases can both be accommodated into one meter but speaking to PowerNetworks they said we need a three phase meter but were unsure whether it will accept two different amps on the one meter - again I rang Eon only to be told that they understood we have five meters (honestly!!!) - at the end of a very confusing conversation I was assured that there will be no problem with putting in one meter but I can't get an answer as to whether intend to put in a three phase meter - to be able to talk to someone who could make sense would be great but the generalisations and 'I need to talk to my manager' don't leave me with a lot of confidence that they know what they are doing - I hope I am wrong!
I still don't understand how they are able to raise prices like that - it's all very well being told its a business decision but that doesn't help us find over £700 a year or money to put in a new heating system! I thought Ofgem was supposed to have clamped down on this sort of thing.
Does anyone know more about the two phases please and do you think Eon have told me correctly that it will be an easy change?
Tracey
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Comments
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captainkirk wrote: »We have had a letter from EON saying that our economy 10 heating tariff is no longer supported - they are changing the meters to one meter and we need to pick a new tariff.
They offer Economy 10 but the new tariff prices are as follows
23.56 standing charge current tariff 15.64
21.59 day rate current tariff 16.18
13.07 cheap rate current tariff 8.27 for night/heating
It's a huge increase which will see about £750 pounds a year increase - how are they able to get away with this! I think we are going to have to look at alternative heating which will mean oil as there is no gas in the village. My sister has oil and our heating and electricity has been on a par with what they pay for oil and electricity in a year which we have been happy with - it's about £1750 a year - will now be £2600 for economy 10 or just on £3000 on a normal tariff.
The other problem I have is that I rang up about the meter change (we don't have to decide which we want until September). It's a complex set up as we have two phases of electricity (60amp and 100amp) which go into two separate meters (one handles the storage heaters and hot water) - I spoke to the simpler meter team (they say they don't have a complex meter team) who assure me that these two phases can both be accommodated into one meter but speaking to PowerNetworks they said we need a three phase meter but were unsure whether it will accept two different amps on the one meter - again I rang Eon only to be told that they understood we have five meters (honestly!!!) - at the end of a very confusing conversation I was assured that there will be no problem with putting in one meter but I can't get an answer as to whether intend to put in a three phase meter - to be able to talk to someone who could make sense would be great but the generalisations and 'I need to talk to my manager' don't leave me with a lot of confidence that they know what they are doing - I hope I am wrong!
I still don't understand how they are able to raise prices like that - it's all very well being told its a business decision but that doesn't help us find over £700 a year or money to put in a new heating system! I thought Ofgem was supposed to have clamped down on this sort of thing.
Does anyone know more about the two phases please and do you think Eon have told me correctly that it will be an easy change?
Tracey
Yes, this is correct. Eon have said they have a special team handling special cases like yours.
I understand you are being given an option of metering. Speak with your supplier and I am sure they will guide you through all the pros and cons of each option.
Or use the search function here, and find the full and frank disclosures made by Eon on this very forum about such matters
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I have spoken to Eon Pagett, there are absolutely no pros to this situation at all - I would have liked to have had a conversation that left me confident of how they were putting two meters, two phases of electricity with two different amp ratings onto one meter but I suppose its going to be a case of wait and see what they turn up with!0
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captainkirk wrote: »I have spoken to Eon Pagett, there are absolutely no pros to this situation at all ...
Surely the basic fact that the change will secure the ongoing electricity supply to your property for the foreseeable future is at least one positive? :cool:
I don't think Eon have explained the situation correctly to you, as my understanding from Eon's previous posts here was that the change was doing away with 3 rate charging, and replacing it with 2 rate charging.
If I understood that correctly, many may also consider that benefitting from 10 hours of cheap rate electricity every day, applicable to all the electricity consumed during that period, is also a benefit, especially when efforts are made to make maximum benefit of that cheap rate electricity.
I understand you may also qualify for a E7 or even single rate meter change although you will need to decide for youself, possibly with the assistence of your energy supplier, if that would be a suitable solution for you. If appropriate, that would bring the major advantage of you being able to choose from the 70 odd energy suppliers, and the umpteen tariffs on offer, rather than being confined to a single supplier and the tariff(s) they offer with your existing meter.
https://forums.moneysavingexpert.com/showpost.php?p=75615411&postcount=250 -
captainkirk wrote: »We have had a letter from EON saying that our economy 10 heating tariff is no longer supported - they are changing the meters to one meter and we need to pick a new tariff.
They offer Economy 10 but the new tariff prices are as follows
23.56 standing charge current tariff 15.64
21.59 day rate current tariff 16.18
13.07 cheap rate current tariff 8.27 for night/heating
It's a huge increase which will see about £750 pounds a year increase - how are they able to get away with this! I think we are going to have to look at alternative heating which will mean oil as there is no gas in the village. My sister has oil and our heating and electricity has been on a par with what they pay for oil and electricity in a year which we have been happy with - it's about £1750 a year - will now be £2600 for economy 10 or just on £3000 on a normal tariff.
The other problem I have is that I rang up about the meter change (we don't have to decide which we want until September). It's a complex set up as we have two phases of electricity (60amp and 100amp) which go into two separate meters (one handles the storage heaters and hot water) - I spoke to the simpler meter team (they say they don't have a complex meter team) who assure me that these two phases can both be accommodated into one meter but speaking to PowerNetworks they said we need a three phase meter but were unsure whether it will accept two different amps on the one meter - again I rang Eon only to be told that they understood we have five meters (honestly!!!) - at the end of a very confusing conversation I was assured that there will be no problem with putting in one meter but I can't get an answer as to whether intend to put in a three phase meter - to be able to talk to someone who could make sense would be great but the generalisations and 'I need to talk to my manager' don't leave me with a lot of confidence that they know what they are doing - I hope I am wrong!
I still don't understand how they are able to raise prices like that - it's all very well being told its a business decision but that doesn't help us find over £700 a year or money to put in a new heating system! I thought Ofgem was supposed to have clamped down on this sort of thing.
Does anyone know more about the two phases please and do you think Eon have told me correctly that it will be an easy change?
Traceycaptainkirk wrote: »I have spoken to Eon Pagett, there are absolutely no pros to this situation at all - I would have liked to have had a conversation that left me confident of how they were putting two meters, two phases of electricity with two different amp ratings onto one meter but I suppose its going to be a case of wait and see what they turn up with!
Hello captainkirk and you've certainly been talking to the right people. Our Simpler Meter Project team are looking after this work.
With two meters and the prices you mention, it sounds like you currently have a Restricted Hours Tariff (RHT) metering set up. These meters were designed mainly for all electric properties with particular types of heating arrangements. They give a number of hours of cheaper off-peak electricity during every 24-hour period for heating and hot water. To do this, one meter will be wired directly into the heating/hot water circuits at your home. The second meter will record all other usage.
As we've advised and my colleague, Helena, confirms in the thread Kitchen Sink links to above - thanks Kitchen Sink - we no longer support these meters. We're looking to replace them and our specialist Simpler Metering team will look after the arrangements. They'll book an appointment and go through the alternatives available including talking about tariffs. These alternatives include Economy 10, Economy 7 and single rate.
Economy 10 will probably be closest to the current set-up. These meters have 10 off-peak hours and will also be wired directly into the dedicated heating circuits.
As Kitchen Sink says, with a two-rate Economy 10 meter, all usage during the 10 off-peak hours will be charged at the lower rate. We've restricted tariffs available for these meters whereas, with Economy 7 and single rate, you'll be able to choose from many more tariffs with all suppliers.
Please keep talking to our Simpler Metering team. These advisors are best placed to talk you through what will happen. Before starting the replacement, our meter technician will be happy to go through things with you too.
Malc“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
I've been looking around at E7 tariffs and this is the one that's catching my eye at the moment:
Yorkshire energy Green Weasel - Fixed Until 30th June 2020:
Day rate 15.976p per kWh
Night rate 8.718p per kWh
Standing charge 7.35p per day
Of course that's only an option for the next year, but it's indicative of the more interesting E7 choices on the market today.0 -
Thanks Talldave, that's about the same sort of price we are paying at the moment so it would seem that we could shop around once the meter is changed. I still don't understand how Eon can raise an economy 10 tariff to a price that makes over £750 difference a year (their estimate - the economy 7 estimate was £645 more).
Thanks also Malc for the information, it's not that I don't understand the meter set up, I do and I understand what it is changing to (the prices are another matter!!) - I just want a competent explanation of how it is being set up with the two phases of electricity - they will not be specific as to whether it will be a three phase meter like the powernetworks say the system will need. I've spoken to them twice now and it hasn't filled me with much confidence to say the least.
It's all very well saying we will get all our electricity switched for the ten hours but that really doesn't make much difference to us as all the appliances go on at cheap rate times now, except for the oven and cooking appliances which will fall outside the switching times for cheap rate anyway. The other problem it also brings is how we switch the storage heaters on and off for their 10 hours of charge - it works automatically with the meter now but that will be lost when the change happens.
I looked at Bulb energy whose normal rate is 13.587 which if applied to what we use now raises the price by about £100 and we would have no concerns about when we use the electricity - it just doesn't make sense!0 -
I don't understand the references here to 2 and even 3 phase electricity. It is very rare for a 3 phase supply to be provided into a property - it may not even be available on the local network.
In practise two feeds are taken from the supply company's main fuse and that will have a max capacity of 80a (and may even be less) - one feed per meter.Never pay on an estimated bill0 -
We have two main fuses - one 60amp and one 100amp (it looks as if there is space for another fuse next to those two) - one goes into the storage heater and hot water meter box and the other into day/night meter. We have two wires coming from the electricity pole to the house - it's the set up that Eastern Electricity (now EON) put in when we had an extension nearly 30 years ago. When I spoke to the powernetworks person he didn't know if EON would be able to supply a meter that could connect to two different amp fuse supplies but said that the 60amp could be upgraded to a 100amp so the two matched for the new meter if necessary but that the meter would need to be a 3 phase one - these are the answers I can't get out of EON's team!0
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On that basis you have a single phase supply and it has been split into two installations to aid the metering set up - you do not have a 2 phase supply.Never pay on an estimated bill0
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captainkirk wrote: »it's not that I don't understand the meter set up, I do and I understand what it is changing to (the prices are another matter!!) - I just want a competent explanation of how it is being set up with the two phases of electricity - they will not be specific as to whether it will be a three phase meter like the powernetworks say the system will need. I've spoken to them twice now and it hasn't filled me with much confidence to say the least.captainkirk wrote: »We have two main fuses - one 60amp and one 100amp (it looks as if there is space for another fuse next to those two) - one goes into the storage heater and hot water meter box and the other into day/night meter. We have two wires coming from the electricity pole to the house - it's the set up that Eastern Electricity (now EON) put in when we had an extension nearly 30 years ago.
You obviously do not understand your current set up because if you have two overhead wires from the pole to your property you have a standard single phase supply.
Don't expect eon to give you any sensible advice! You can see from the prices that they are offering you that they will exploit their customers if they do not have the nouse to switch to a cheaper tariff elsewhere.
Your only sensible option is to get eon to remove your complex meters and install a single E7 meter that will control your heating/hot water.
Then when they have done this, you will have the whole market available to enable you to switch to a competitive tariff when ever you choose to.1
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