Compensation for delayed flights Discussion Area

Looking for some advice,had an issue a few months back with a jet2 flight,I’ve since complained through the correct procedure and have just had a response stating that they won’t be issuing any compensation,I’m determined to pursue this and wondered if any one had any advice about how to approach this?

I booked direct with jet2 (flight only) For a flight on the 19th May 2019 from Manchester to lanzarote departure time of 15.45,the passengers on our booking were myself,my girlfriend & our 4 month old daughter.We boarded the plane as usual no issues but after a delay of an hour or so they informed us there was an issue refuelling and hopefully we’d be sorted soon,long story short we weren’t and eventually it turned out that Manchester airport had a huge fuelling issue that day and we wouldn’t be going anywhere,we left the aircraft and had to wait for a replacement flight later that night,eventually we boarded and departed on that replacement flight at approx 22.30 that night however after being in the air approx 3 hours
they then announced that we would be unable to land at lanzarote & instead would be diverted to gran canaria where we would be put up in a hotel and,later the next evening (once the staff had had their 12 hours rest time) we would be flown to lanzarote.We arrived at our hotel for the night at approx 4.30 am to find that there wasn’t any sleeping facilities available for an infant! By this point we were tired and very angry given that when we spoke to a jet2 rep at the airport I specifically asked if the hotel/room would be equipped for an infant which I was assured it absolutely would be!
As you can imagine it was an absolute nightmare,especially given that we’d been awake all day already!
Eventually the following evening at 19.30 we were flown to lanzarote,so by the time we arrived at our hotel we were over 24 hours late.

Need to know where I stand with this,Ideally I’d like the flight refunding at least.Does this sound reasonable?
I’m stuck in that I can’t use the usual templates and legislation to make a claim due to the circumstances.

Thanks in advance

Ah yeh see it now,I didn’t think it the reply had worked yesterday when I wrote it!
It’s not so much the delays caused by the refuelling that was the issue,the sleeping arrangements or lack of for my daughter was the main problem for us.
I’ll head over to the jet2 thread & take a look

Thanks

Bill, Which airline was it?

It is quite clearly a conversion error. The most compensation you get is €600 which funnily enough will be around the figure £522 when converted. I assume if you tried to sue them for the initial offer you will have a fight on your hands. I don't know if children are involved but if they are no matter how old they are the compensation is theirs, not yours.

You now need to contact them and ask for a deadlock letter so you can go to Arbitration.