Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • oldagetraveller
    • By oldagetraveller 20th Jul 19, 8:26 AM
    • 3,377Posts
    • 1,877Thanks
    oldagetraveller
    eBay return.
    • #1
    • 20th Jul 19, 8:26 AM
    eBay return. 20th Jul 19 at 8:26 AM
    I purchased two mobile phone screen protectors from an eBay seller. The wrong item has been sent, they are too big and obviously not for the phone I require them for. The listing does state the correct phone and screen size.
    The seller is non responsive to messages.
    I selected a refund via eBay and, after going through their process, they want paying 3.11, taken from my Paypal account, for the return cost. That is more than the item cost.

    It would be a 1st class stamp! Why should I bear the cost of returning an incorrect item? At that extortionate rate too.
    Is there a way that these may be returned,through eBay, using a 1st class stamp?
    I am inclined to not bother and just neg. them but if everyone did that sellers and eBay would get away with this all the time.
    R.I.P. U.K. Democracy.
Page 1
    • the_lunatic_is_in_my_head
    • By the_lunatic_is_in_my_head 20th Jul 19, 8:55 AM
    • 2,529 Posts
    • 1,495 Thanks
    the_lunatic_is_in_my_head
    • #2
    • 20th Jul 19, 8:55 AM
    • #2
    • 20th Jul 19, 8:55 AM
    Sounds like you selected one of the options for change of mind, if you select one of the options for not as described the seller has to provide a label.

    If you use your own label then really eBay want tracking to show the return was delivered.
    • soolin
    • By soolin 20th Jul 19, 9:12 AM
    • 62,450 Posts
    • 44,882 Thanks
    soolin
    • #3
    • 20th Jul 19, 9:12 AM
    • #3
    • 20th Jul 19, 9:12 AM
    I purchased two mobile phone screen protectors from an eBay seller. The wrong item has been sent, they are too big and obviously not for the phone I require them for. The listing does state the correct phone and screen size.
    The seller is non responsive to messages.
    I selected a refund via eBay and, after going through their process, they want paying 3.11, taken from my Paypal account, for the return cost. That is more than the item cost.

    It would be a 1st class stamp! Why should I bear the cost of returning an incorrect item? At that extortionate rate too.
    Is there a way that these may be returned,through eBay, using a 1st class stamp?
    I am inclined to not bother and just neg. them but if everyone did that sellers and eBay would get away with this all the time.
    Originally posted by oldagetraveller
    As above it sounds like you opted for a change of mind return - having seen this issue on several forums over the past few weeks I suspect it is the 'doesn't fit' option causing the problem. If that was the option you chose then it appears to mean, at least to ebay, that buyer bought the wrong item and it is therefore a change of mind. A straight Not as described, or wrong item sent doesn't appear to have any issues at all- so perhaps you could clarify which option you chose?
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • oldagetraveller
    • By oldagetraveller 20th Jul 19, 9:32 AM
    • 3,377 Posts
    • 1,877 Thanks
    oldagetraveller
    • #4
    • 20th Jul 19, 9:32 AM
    • #4
    • 20th Jul 19, 9:32 AM
    Thanks both. I think I selected that I require a refund which looked to be the only option for returning the item.

    Now, because I started that process and then cancelled when I saw the silly cost involved, I cancelled the refund.

    The eBay system has now deleted the item from my "purchased" list.
    Sorry to ask further but now what?


    Edit to add that I managed to navigate to the list and selected not as described but the eBay system tells me I can't return the item. Probably because I opened and cancelled a return?

    Time to give them a call? Which I have done. EBay can do nothing further - apparently! Advised to open a dispute with Paypal - done.
    Last edited by oldagetraveller; 20-07-2019 at 10:10 AM.
    R.I.P. U.K. Democracy.
    • soolin
    • By soolin 20th Jul 19, 12:56 PM
    • 62,450 Posts
    • 44,882 Thanks
    soolin
    • #5
    • 20th Jul 19, 12:56 PM
    • #5
    • 20th Jul 19, 12:56 PM
    Thanks both. I think I selected that I require a refund which looked to be the only option for returning the item.

    Now, because I started that process and then cancelled when I saw the silly cost involved, I cancelled the refund.

    The eBay system has now deleted the item from my "purchased" list.
    Sorry to ask further but now what?


    Edit to add that I managed to navigate to the list and selected not as described but the eBay system tells me I can't return the item. Probably because I opened and cancelled a return?

    Time to give them a call? Which I have done. EBay can do nothing further - apparently! Advised to open a dispute with Paypal - done.
    Originally posted by oldagetraveller
    Have you already opened a dispute with PayPal? IF not then please ensure you opt in to their free return system, you cannot do that once a case is open. if PayPal agree with a claim for item not as described and you haven't opted in for free returns then you will one again be faced with paying return costs yourself using tracked postage.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • oldagetraveller
    • By oldagetraveller 22nd Jul 19, 10:08 AM
    • 3,377 Posts
    • 1,877 Thanks
    oldagetraveller
    • #6
    • 22nd Jul 19, 10:08 AM
    • #6
    • 22nd Jul 19, 10:08 AM
    Thanks again, soolin.
    Yes, I opened a dispute through Paypal, as advised by the eBay rep..
    Although the seller hasn't replied to any messages, they have refunded to the Paypal payment method. No request to send the items back. No use anyway and I don't know which phone they are for.
    Anyway, all resolved and thanks again.
    R.I.P. U.K. Democracy.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,543Posts Today

6,659Users online

Martin's Twitter