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  • FIRST POST
    • Strawb123
    • By Strawb123 4th Feb 19, 10:15 AM
    • 1Posts
    • 0Thanks
    Strawb123
    Viagogo... help please!
    • #1
    • 4th Feb 19, 10:15 AM
    Viagogo... help please! 4th Feb 19 at 10:15 AM
    Firstly, I am stupid for not reading reviews or researching beforehand. I first tried to sell a ticket for wireless festival which is being held on 5th of July that I can no longer attend on stubhub but they clearly stated that the deadline for posting the ticket is 28th of June 2019, this is the same date that I am due to receive my ticket so I thought letís not risk it incase I donít make that deadline. I found viagogo and I clearly read all the FAQ and terms and conditions where I understood that as long as the customer receives their ticket on time and gets into the event then I will be paid so I thought thatís fair and went ahead and placed the ticket on sale. It was not AFTER the ticket sold, I got an email telling me I need to post the ticket by 25th of June (10 days before the event) and that if I donít I will be charged for replacement tickets. I feel like I have been lied to and obligatory information was not provided for me when I agreed to sell the tickets. I have contacted viagogo and they cannot extend the deadline date and are telling me they have to charge me for replacement tickets and cancellation fees now. I did not agree to these terms and obviously wish to not pay these fees. Is there anything I can do or do Viagogo have all the rights in this situation?
Page 1
    • nat_dooley
    • By nat_dooley 14th Feb 19, 11:39 AM
    • 5 Posts
    • 0 Thanks
    nat_dooley
    • #2
    • 14th Feb 19, 11:39 AM
    • #2
    • 14th Feb 19, 11:39 AM
    Has this matter been resolved? I have a similar problem with them now. I have a thread in the consumer rights section.
    • Karen195663
    • By Karen195663 10th Jun 19, 11:11 AM
    • 5 Posts
    • 0 Thanks
    Karen195663
    • #3
    • 10th Jun 19, 11:11 AM
    • #3
    • 10th Jun 19, 11:11 AM
    Yes they do but complain to the Competitions and Marketing Authority and Which? Legal team may be able to help you have to pay £29 and £9 monthly but can cancel once you get the advice

    The more people who highlight the bad practices the better chance of getting something done.
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