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  • FIRST POST
    • umka
    • By umka 14th Mar 19, 7:43 PM
    • 4Posts
    • 1Thanks
    umka
    3 Mobile 0800... numbers hiding
    • #1
    • 14th Mar 19, 7:43 PM
    3 Mobile 0800... numbers hiding 14th Mar 19 at 7:43 PM
    Hi All! Please help needed!

    I have a dispute with 3Mobile over 0800... numbers calls which disappearing from my monthly bills.

    At the moment I need to prove that I made calls to Financial Ombudsman, as they insist that I never called them.

    I tried to call customer service of 3Mobile, but they give ridiculous excuses and ignored ALL my complaints. Finally, I received one reply which says, "we resolved your complaint if are unhappy with our decision please contact Communications Ombudsman, OFCOM and others." In fact, they did not send me ANY of their decisions.

    Finally, I reached the OFCOM to get an answer Why all my calls on 0800... numbers were deleted from my phone bills and why 3Mobile company refused to send me a FULL list of my calls?

    The answer from OFCOM was that "it is an EU regulation to remove all free calls from the monthly bills"!!!

    It sounds like a magic story to me.

    Please help with advice and what I can do about it?

    Many thanks.
Page 1
    • unforeseen
    • By unforeseen 14th Mar 19, 8:09 PM
    • 3,593 Posts
    • 4,793 Thanks
    unforeseen
    • #2
    • 14th Mar 19, 8:09 PM
    • #2
    • 14th Mar 19, 8:09 PM
    Not magic. Ofcom general condition 12. Itemised bills must not include calls to freephone numbers.
    • umka
    • By umka 14th Mar 19, 9:03 PM
    • 4 Posts
    • 1 Thanks
    umka
    • #3
    • 14th Mar 19, 9:03 PM
    • #3
    • 14th Mar 19, 9:03 PM
    Ok. Thanks. How can I prove that I made those calls?
    • grumbler
    • By grumbler 14th Mar 19, 10:14 PM
    • 51,677 Posts
    • 21,914 Thanks
    grumbler
    • #4
    • 14th Mar 19, 10:14 PM
    • #4
    • 14th Mar 19, 10:14 PM
    "must not include" - is it not just stupid?

    How typical for both Brussels and Ofcom...
    We are born naked, wet and hungry...Then things get worse.

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
    • eDicky
    • By eDicky 15th Mar 19, 2:28 AM
    • 4,345 Posts
    • 2,506 Thanks
    eDicky
    • #5
    • 15th Mar 19, 2:28 AM
    • #5
    • 15th Mar 19, 2:28 AM
    The record of the calls you made already is not available, but you can install a call recording app (there are several) to record future calls you make. Would that be useful?
    Evolution, not revolution
    • Browntoa
    • By Browntoa 15th Mar 19, 2:49 AM
    • 34,682 Posts
    • 40,730 Thanks
    Browntoa
    • #6
    • 15th Mar 19, 2:49 AM
    • #6
    • 15th Mar 19, 2:49 AM
    This old thread indicated you recorded all your calls

    https://forums.moneysavingexpert.com/showthread.php?p=56341163#post56341163

    You do seem to have a lot of disputes with people
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's , Boost your income and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
    • wongataa
    • By wongataa 15th Mar 19, 7:54 AM
    • 1,640 Posts
    • 1,063 Thanks
    wongataa
    • #7
    • 15th Mar 19, 7:54 AM
    • #7
    • 15th Mar 19, 7:54 AM
    Ok. Thanks. How can I prove that I made those calls?
    Originally posted by umka
    The phone app on your phone will have a log of all the calls you make and receive. Look at it. Export it.
    • Ian011
    • By Ian011 15th Mar 19, 2:14 PM
    • 2,191 Posts
    • 1,335 Thanks
    Ian011
    • #8
    • 15th Mar 19, 2:14 PM
    • #8
    • 15th Mar 19, 2:14 PM
    There are a lot of very sensitive helplines on free-to-caller numbers such as 105, 111, 112 or starting 0800, 0808, 116.

    Removal of these call details from itemised bills is a vital protection.
    • grumbler
    • By grumbler 15th Mar 19, 3:53 PM
    • 51,677 Posts
    • 21,914 Thanks
    grumbler
    • #9
    • 15th Mar 19, 3:53 PM
    • #9
    • 15th Mar 19, 3:53 PM
    Protection from what?
    With some effort I can understand removing some information from paper bills, but not from an itemised bill in an online account. And again, this can be optional and done on customers' request, not enforced by the authority.



    However, we receive so much 'sensitive' information through post, that getting concerned about some phone numbers is hard to understand. There are much more important things to worry about for both Ofcom and customers.
    We are born naked, wet and hungry...Then things get worse.

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
    • stragglebod
    • By stragglebod 15th Mar 19, 4:20 PM
    • 387 Posts
    • 350 Thanks
    stragglebod
    Protection from what?
    With some effort I can understand removing some information from paper bills, but not from an itemised bill in an online account. And again, this can be optional and done on customers' request, not enforced by the authority.

    However, we receive so much 'sensitive' information through post, that getting concerned about some phone numbers is hard to understand. There are much more important things to worry about for both Ofcom and customers.
    Originally posted by grumbler
    There are some help lines that support people who are in immediate danger of violence. And being discovered calling those numbers could in itself be the catalyst for a violent attack.

    If helping to prevent even a small number of such attacks by hiding evidence of those calls annoys a bunch of 'nanny state gone mad' whiners then that's just a bonus.
    • grumbler
    • By grumbler 15th Mar 19, 5:00 PM
    • 51,677 Posts
    • 21,914 Thanks
    grumbler
    And what about helplines that offer 0845, 020 and other numbers?
    Let's hide them too to "prevent even a" bigger "number of such attacks".

    https://www.itv.com/thismorning/domestic-violence-helplines


    To be absolutely safe let's hide ALL numbers and ban itemised billing altogether.
    Last edited by grumbler; 15-03-2019 at 6:13 PM.
    We are born naked, wet and hungry...Then things get worse.

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
    • pmduk
    • By pmduk 16th Mar 19, 7:58 AM
    • 10,123 Posts
    • 7,739 Thanks
    pmduk
    Remember, Itemised billing exists to show how your bill is made up. Not to act as a record of calls made.

    Not listing calls that do not form part of your bill is a red herring. So why are we wasting time on it, other than as a reason to argue?
    Last edited by pmduk; 16-03-2019 at 9:28 AM.
    • PHK
    • By PHK 16th Mar 19, 9:06 AM
    • 174 Posts
    • 115 Thanks
    PHK
    Remember, Itemised billing exists to show how your bill is made up. Not to act as a record of calls made.

    Not listing calls that do not form part of your bill is a red herring, so why are we wasting time on it, So why are we wasting time on it, other than as a reason to argue?
    Originally posted by pmduk
    Is agree, the OP has a simple solution -check the call log in the phone. It should be easy to check as they will have made a note of the date when they called.
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