Service Monkey {text removed by MSE Forum Team}?

I also had a problem with this company. Service Monkey. They tried to withdraw money (total of £439) from my bank account, using the details of my Debit card, but WITHOUT my authorisation.

I am very happy that my bank declined their attempt to defraud me, and I got the evidence for Serice Monkey's failed attempts (two). My bank advised me to cancel my Debit Card, which I did, to prevent their employees from re-using my Card details, in case they try to. Following my complaint, Service Monkey's Customer manager, {Edited by Forum Team}, told me that she is investigating the matter, but I will not let this serious breach of professional ethics be swept under the carpet. I will probablu inform Trading Standards UK in the hope that their intervention would be in the public interest.

Hi,

New to the forum, but just had a really disturbing experience with a Service Monkey employee that echoes what's been posted.

I received a call this afternoon, asking for my husband (who was not available). I was then told that he'd taken out a policy for our washing machine, and that the payment was overdue. I knew that he had asked for a quote, but we never agreed to a plan, because I remember it was extraordinarily expensive.

The phone representative insisted that he'd taken out a policy, provided card details (which they claimed were incorrect) and that the payment was overdue. They also said they had sent letters asking for payment - which I confirmed we had never received.

I asked if there was any evidence of a contract being signed, and asked them to email a copy of the contract to both of us. The rep said they didn't have email address on file, and that it was a verbal agreement & all their calls were recorded. I asked for a copy of the recording, and after quite a while on hold, I was told they could not provide this.

I then asked what details they had on file, other than our home telephone number. The home address the rep gave was not ours, and I conveyed this. At this point, the rep was insistent that I provide our address and updated card details, as the ones on file were out of date and declined. I of course refused, stating that I'd be happy to review the terms of any agreement, if they could provide proof that one existed. At this point they stated they were terminating the call.

The person was pushy and insistent, and it really bothers me as they were trying to be quite bullish and convincing - even though they couldn't provide proof of anything & even had incorrect details for us. If a vulnerable person was put in this situation, I could easily see it turning out differently - so please be aware and vigilant with your personal data.