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    • sybez
    • By sybez 30th Nov 16, 1:38 PM
    • 1Posts
    • 0Thanks
    Help To Buy - Transfer of Equity (Grrrrr!)
    • #1
    • 30th Nov 16, 1:38 PM
    Help To Buy - Transfer of Equity (Grrrrr!) 30th Nov 16 at 1:38 PM
    Hello MSE'ers!

    Is anyone else struggling to get through to their appointed HTB agents? I'm in the south-east and that means it should Target HCA but the phone line is constantly on hold at number 9 or more in a queue! At 12p/m I could buy a house with my phone bill, and still not got through. Also now email inbox is "full" and also takes 7-10days for reply!

    I only have some basic questions on what we need to do next with HTB element in a transfer of equity swap.

    How are these "government" backed agencies qualified to even provide a service level which actually involves speaking with people!

    Any help to an alternative option, non-premium phone line or other emails would be great! After two sale dropouts this year we just want to buy an ex out and get the paperwork sorted, but it seems everything with HTB takes forever and costs a fortune!
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    • frub
    • By frub 13th Feb 18, 3:45 PM
    • 2 Posts
    • 3 Thanks
    • #2
    • 13th Feb 18, 3:45 PM
    Target HCA
    • #2
    • 13th Feb 18, 3:45 PM
    My son has been trying to settle his equity loan with target for 6 months and they have been hopeless - or maybe deliberately obstructive. When you get through it will be a minimum wage agent who knows very little and fobs you off. There is no complaints system. Itís a joke.
    • kingstreet
    • By kingstreet 13th Feb 18, 3:56 PM
    • 33,367 Posts
    • 18,052 Thanks
    • #3
    • 13th Feb 18, 3:56 PM
    • #3
    • 13th Feb 18, 3:56 PM
    Target got the contract as post-sales HTB Agent from the Government because it probably bid less than Metropolitan, the organisation which held it previously.

    A number of very good HTB Agents have lost the contract for that reason. Catalyst was replaced by BPHA in the South East and the service did not get better.
    I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.
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