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  • FIRST POST
    • MSE Tony
    • By MSE Tony 14th May 15, 12:35 PM
    • 69Posts
    • 17Thanks
    MSE Tony
    AutoAid Car Breakdown Discussion
    • #1
    • 14th May 15, 12:35 PM
    AutoAid Car Breakdown Discussion 14th May 15 at 12:35 PM
    Hi,

    This is a feedback thread on car breakdown provider:

    AutoAid


    Please share your experience with other MoneySavers. Click reply to take part:
    • Have you experienced problems?
    • Did you haggle and succeed?

    The feedback comes as part of the Cheap Breakdown Cover guide.

    Thank you,

    MSE Tony
    Last edited by MSE Tony; 14-05-2015 at 1:04 PM.
Page 8
    • KTF
    • By KTF 3rd Jan 18, 10:24 AM
    • 4,639 Posts
    • 1,898 Thanks
    KTF
    I just tried the link on my macbook using Firefox and it works. Clicking Buy Now takes me to the form to fill in your details.
    • Samsung_Note2
    • By Samsung_Note2 3rd Jan 18, 11:30 AM
    • 407 Posts
    • 164 Thanks
    Samsung_Note2
    Have been with Autoaid for about 5 years and progressively their service has become worse. Our accelerator cable broke and we phoned Autoaid to organise a callout advising them of the car's make, model and year of manufacture so the garage could bring a new cable with them to repair. They actually passed the Land Rover garage enroute to coming to see to our car. They turned up without any parts and just towed us to our local garage. I wrote complaining to the company and received no response. Will not renew.
    Originally posted by Isiwizzi

    Sorry but I had to laugh when I read this...who do you expect to buy the cable, Auto Aid. The local contractor or the guy driving the van.

    Also why do you feel he should start a repair at the side of the road...You basically wanted a free repair and that's not what the breakdown service offers does it....lmao.

    Ive used them for a couple of years now after having the bells and whistle packages with AA and to be honest the service from Auto Aid is spot on, had them out a few times for trivial stuff which would have costs plenty if having to call in a local mobile mechanic.
    If my appalling spelling offends you that much...dont read my posts.
    • stevenhp1987
    • By stevenhp1987 4th Jan 18, 5:26 PM
    • 605 Posts
    • 490 Thanks
    stevenhp1987
    My policy expires in a couple of days.

    Gave them a call to see if they can renew with the 15 month offer and they flat out said no. The guy on the phone said it's for new customers only. He said they class a new customer as someone who's not had a policy for 6 months.

    I cannot see this 6 month requirement anywhere though. Seems odd to be running such an offer but leaving existing customers out in the cold, as some may well move on...
    Last edited by stevenhp1987; 04-01-2018 at 5:31 PM.
    • KTF
    • By KTF 4th Jan 18, 5:28 PM
    • 4,639 Posts
    • 1,898 Thanks
    KTF
    On another thread an existing customer has renewed using the 'new customer' link and their policy documentation says 15 months.

    Whether they will do anything about it or not is another issue.

    As an existing customer I intend to renew using the 15 month link as well to see what happens.
    • Quentin
    • By Quentin 4th Jan 18, 5:35 PM
    • 35,573 Posts
    • 19,789 Thanks
    Quentin

    I cannot see this 6 month requirement anywhere though. Seems odd to be running such an offer but leaving existing customers out in the cold, as some may well move on...
    Originally posted by stevenhp1987

    It does say new customer only when you click on the link.

    If you have a spouse maybe they would buy it. They would then be the (new) customer
    Last edited by Quentin; 05-01-2018 at 10:46 AM.
    • Samsung_Note2
    • By Samsung_Note2 5th Jan 18, 9:06 AM
    • 407 Posts
    • 164 Thanks
    Samsung_Note2
    It does say new customer only when you click on the link.

    If you have a spouse maybe they would buy it. They would then be the (new) customer
    Originally posted by Quentin

    Sounds good...spouse whilst covered under old agreement,hasnt had one in there own name so must be new customer.
    If my appalling spelling offends you that much...dont read my posts.
    • RedMonty
    • By RedMonty 9th Jan 18, 2:05 PM
    • 70 Posts
    • 16 Thanks
    RedMonty
    I did see this so i went to check, when signing up it asks for "Spouse/civil partner/common law partner", when your surnames do not match it then prompts a box stating:

    Spouse/civil partner/common law partner
    Please note that if your spouse/civil partner does not have the same last name as you, we need to see a copy of your marriage/civil partnership certificate before adding him/her to the policy. If you are in a Common Law Partnership you will need to provide proof of address or bank statement etc. confirming both names. An individual policy will be issued at this time, should you decide to continue with the application form. We will add your spouse/civil partner and issue a new set of documents as soon as we receive the copy of the certificate, which you can send via:

    So i sent them a copy of her driving license, which was rejected as it did not have both our names on it. So i sent our car policy as that is a joint policy.

    It looks like the FAQ's has not been updated to reflect they accept common law.
    Originally posted by Jim_Bob_Joe
    I also ticked this box for my common law partner (lived together 11 years, two kids together, jointly own our house), got the same box popping up as you. Went ahead, paid for the policy. Next day got an email with the full policy documents. We are both listed on the policy schedule despite having different surnames. No request for further documents with proof of address.

    Hope policy documents are all valid.

    ps. Yes I'm aware common law partner has no legal meaning. Would love a civil partnership, unfortunately it's for gays only.
    • HeyerFan
    • By HeyerFan 12th Jan 18, 12:35 PM
    • 899 Posts
    • 45,964 Thanks
    HeyerFan
    I live on my own. Do you think I should let my policy expire and then use the link the next day to get 15 Months? Yes I know they are saying a 6mth break but if no-one can see that requirement stated anywhere? My renewal is 43.51 for 12 months.
    • Quentin
    • By Quentin 12th Jan 18, 1:08 PM
    • 35,573 Posts
    • 19,789 Thanks
    Quentin
    It is stated.

    See #145

    Nothing ventured etc. So give it a go though.
    Last edited by Quentin; 12-01-2018 at 2:06 PM.
    • DarrenBull
    • By DarrenBull 23rd Jan 18, 6:10 PM
    • 1 Posts
    • 0 Thanks
    DarrenBull
    Spouse cover is a SHAM!
    Spouse cover is a SHAM!

    We recently joined as were enticed by the 'free spouse cover' however we are now having an awful time trying to get AutoAid to deliver their promises.

    My partner and I have lived together for 32 years, have a grown up son and have lived in our current house for 17 years.

    Having provided electoral role register and TV license documents they still refuse to provide the cover promised.

    It's not worth the aggravation of dealing with AutoAid - I'd strongly suggest you avoid.
    • Quentin
    • By Quentin 23rd Jan 18, 6:19 PM
    • 35,573 Posts
    • 19,789 Thanks
    Quentin
    Sounds as if you aren't spouses?? (TV licence?? No marriage licence?)
    Last edited by Quentin; 23-01-2018 at 7:22 PM.
    • NCC-1707
    • By NCC-1707 23rd Jan 18, 6:59 PM
    • 117 Posts
    • 251 Thanks
    NCC-1707
    * Cover applies to you and your legal spouse or civil partner.
    • KTF
    • By KTF 23rd Jan 18, 9:56 PM
    • 4,639 Posts
    • 1,898 Thanks
    KTF
    Spouse cover is a SHAM!

    We recently joined as were enticed by the 'free spouse cover' however we are now having an awful time trying to get AutoAid to deliver their promises.

    My partner and I have lived together for 32 years, have a grown up son and have lived in our current house for 17 years.

    Having provided electoral role register and TV license documents they still refuse to provide the cover promised.

    It's not worth the aggravation of dealing with AutoAid - I'd strongly suggest you avoid.
    Originally posted by DarrenBull
    Not married then?
    • faddy
    • By faddy 13th Feb 18, 12:19 PM
    • 464 Posts
    • 52 Thanks
    faddy
    "Common law partners"
    I've just had this by email from Autoaid:

    "Yes I can confirm Common Law partners are now permitted to be added to a Autoaid policy free of charge. ERS are currently in the process of updating the policy booklet.

    If you do wish to add a Common Law partner you will be required to send us proof of the relationship.

    ERS ( the insurer) will accept one of the following:


    shared ownership of residential property
    joint leases or rental agreements
    bills for shared utility accounts, such as:
    gas
    electricity
    telephone
    joint utility accounts
    "
    Last edited by faddy; 13-02-2018 at 6:07 PM.
    • Alenka81
    • By Alenka81 7th Mar 18, 1:22 PM
    • 1 Posts
    • 1 Thanks
    Alenka81
    Had to cancel policy immediately
    Not the best experience. Just because I'm not married and we don't have joint bank accounts/ utilities etc., my partner couldn't be added onto the policy. Beware, you have to have items addressed to both of you, individual letters are no good. Shame really, again being penalised for what??! Slightly shocked... Not have to go elsewhere and pay more. ALSO - staff at call centre really unprofessional...
    • orrery
    • By orrery 8th Mar 18, 11:24 AM
    • 551 Posts
    • 462 Thanks
    orrery
    Not the best experience. Just because I'm not married and we don't have joint bank accounts/ utilities etc., my partner couldn't be added onto the policy. Beware, you have to have items addressed to both of you, individual letters are no good. Shame really, again being penalised for what??...
    Originally posted by Alenka81
    Well, it is reasonable for a company to put in place protections against people who aren't 'partners' from getting together and claiming discounted cover.

    People take a decision to either get married or not and in doing so determine whether they qualify for these deals. There are much bigger problems to worry about if you aren't married - like what happens if you die - but in the end you take your decisions and have to put up the results of those decisions.

    I don't see that you are being penalised just because a company takes reasonable measures to make sure that it isn't being scammed.
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    • lisyloo
    • By lisyloo 8th Mar 18, 12:22 PM
    • 21,833 Posts
    • 10,547 Thanks
    lisyloo
    being penalised for what??
    Not being prepared to get your partnership officially recognised?
    Why do you expect them to recognise it?
    • MTW cheshire
    • By MTW cheshire 28th Mar 18, 9:56 AM
    • 1 Posts
    • 0 Thanks
    MTW cheshire
    MTW cheshire
    I've been with auto aid for a year (never had to call them out) and have just had renewal quote. It's gone up by less than a 1 so will renew however, it seems to be saying that if I don't renew I'll have to pay 15 +IPT and a further 15 admin charge. When you go on to the site there's only a renew button not one to cancel. Just thinking ahead as quite happy for this year. Am I reading it right?
    • Morph4610
    • By Morph4610 28th Mar 18, 11:10 AM
    • 97 Posts
    • 37 Thanks
    Morph4610
    Hi MTW, I had the similar query around renewal time. It seems that if you renew and pay before the policy starts and then cancel before it starts they will charge a 15 admin fee; then if you renew and then cancel after the policy has begun then they charge a 15 admin fee plus a charge from the insurance company (Autoaid is a broker). Guess it's the way of the world..
    • Teb Beihr
    • By Teb Beihr 28th Mar 18, 4:40 PM
    • 1 Posts
    • 0 Thanks
    Teb Beihr
    I am also very annoyed by AutoAid's requirements as to "proof" of common law spouse. (Even proof of legal spouse/partner to be honest - their requirements are just OTT and stupid.) It isn't that they won't offer to non-legalised relationships (or only, as now, to a select few on the basis of having joint finances) - well, actually that does seem pretty discriminatory in fact, as regards car breakdown insurance - but it's the demonstration of their huge lack of understanding of legal and financial aspects of relationships which gets me.
    And it doesn't protect them in the slightest from scammers or fraud or whatever, as they and others claim; quite the opposite actually.

    A huge number of couples, both married/civil partnered and 'common law' do not own any joint property, do not have joint financial arrangements or accounts, do not lease or rent anything together. Household bills, as far as I am aware, are only ever in 1 name, which is usually the person who owns the house which they live in (if it is not jointly owned). Council Tax must be in 1 person's name only.

    To ask for proof of "partnership" as I was asked, is just stupid. I said that I could send a photograph showing we'd been together for over 25 years, but according to them that isn't proof. I can prove that my partner lives at the same address as me, but apparently that isn't enough either. We must have joint assets according to them.
    I pointed out that we are not in business together as per the Partnership Act 1890; they didn't understand that.
    I pointed out that in law there is no such thing as 'Common Law Spouse'. They didn't get that. (So how on earth can you prove something which doesn't exist?)

    What on earth has that got to do with car breakdown insurance???!!!! (It's a singly-owned car by the way, too - and the V5 can only be in 1 name as well.)

    Fundamentally, however, someone with the same surname, living at the same address, is quite possibly your parent, child, sibling or other relative. But according to their required 'proof', they will qualify (or, rather, you can pretend that they do) as your common law spouse, whilst your real 'partner', with a different surname, does not.
    Similarly, a friend or relative or just co-occupier with a different surname but with whom you happen to own or rent the house which you live in, and/or with whom you have a joint bank account, will also qualify easily and you can produce the appropriate documentary evidence of this.
    Therefore, discrimination against and exclusion of the real 'common law spouse' in many cases, false inclusion (if people want to play the game) to an awful lot of people who have no relationship of or like marriage at all. Even the benfits people wouldn't be that stupid...

    Ultimately, it's AutoAid's business, and their decision as to who they want to discriminate against (although I'm starting to think that they may be on dodgy ground here, but can't really be bothered to check). It's my business if on principle I'm prepared to renew with them again after this attitude.

    Martin - can't you make them see sense?
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