Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Miss J
    • By Miss J 13th Mar 18, 11:26 PM
    • 381Posts
    • 222Thanks
    Miss J
    Future Energy Customers
    • #1
    • 13th Mar 18, 11:26 PM
    Future Energy Customers 13th Mar 18 at 11:26 PM
    So reading the Internet tonight I figure I must be the only Future Energy customer to not know that Future Energy had ceased trading in January.

    Came home from work today to an email welcoming me to my new Green Star Energy account. Being curious about an email stating I had a new account when I had no knowledge of opening one I clicked onto it and discovered that Future Energy had folded.

    Now I'm aware that Green Star Energy had been in contact however seeing as my tariff was almost due for renewal I had aleady been receiving lots of promotional letters from other suppliers and so had filed the letter from Green Star in that pile to go through when I was comparing new tariffs. Nothing on the envelope alerted me to the importance of opening it at the time.

    I have, in the mean time continued my direct debits to Future Energy, they had even increased my payments at the beginning of January. So now I have made 2 payments to Future Energy since they ceased trading totalling 168.

    I've read worrying comments online from Future Energy customers saying their banks will not refund the payments they've made.

    Does anyone know where I stand in this case? I absolutely refuse to pay again for energy that I have already paid for. I can't believe that payment can be made into their account either.

    Would appreciate any guidance on this. Thanks in advance.
Page 1
    • Hengus
    • By Hengus 14th Mar 18, 8:58 AM
    • 5,908 Posts
    • 3,642 Thanks
    Hengus
    • #2
    • 14th Mar 18, 8:58 AM
    • #2
    • 14th Mar 18, 8:58 AM
    You are fully protected by Ofgem's Supplier of Last Resort procedures. Green Star Energy will take over your account which will include any credit balance that you have built up with the failed supplier. Green Star Energy will have paid something towards their 'purchase' of Future Energy's customers. Any additional costs that Green Star Energy incurs will be covered by Ofgem through what is known as the Consumer Levy which is a cost added to all consumer bills.

    In sum, you will not lose any money as a result of this failure.
    • brewerdave
    • By brewerdave 14th Mar 18, 9:23 AM
    • 4,882 Posts
    • 2,023 Thanks
    brewerdave
    • #3
    • 14th Mar 18, 9:23 AM
    • #3
    • 14th Mar 18, 9:23 AM

    All suppliers will be offering to fit smart meters very soon anyway.
    BG s All Online 2019 tariff is very popular with people who put reliability over the tariff tarts grabbing at the lowest bidders offerings.
    Originally posted by House Martin
    As has been pointed out to you MANY times, this is a money saving site !
    BG is only popular because of the lazy majority who either have more money than sense or are too dim to understand utility tariffs.
    • Merlin139
    • By Merlin139 14th Mar 18, 10:34 AM
    • 4,829 Posts
    • 19,548 Thanks
    Merlin139
    • #4
    • 14th Mar 18, 10:34 AM
    • #4
    • 14th Mar 18, 10:34 AM
    As has been pointed out to you MANY times, this is a money saving site !
    BG is only popular because of the lazy majority who either have more money than sense or are too dim to understand utility tariffs.
    Originally posted by brewerdave
    And what does this have to do with Future Energy Customers?
    • brewerdave
    • By brewerdave 14th Mar 18, 3:06 PM
    • 4,882 Posts
    • 2,023 Thanks
    brewerdave
    • #5
    • 14th Mar 18, 3:06 PM
    • #5
    • 14th Mar 18, 3:06 PM
    And what does this have to do with Future Energy Customers?
    Originally posted by Merlin139
    I was replying to another rant by Housemartin re the wonders of BG - he appears to have removed his post!!
    • andrewmp
    • By andrewmp 14th Mar 18, 3:40 PM
    • 1,574 Posts
    • 811 Thanks
    andrewmp
    • #6
    • 14th Mar 18, 3:40 PM
    • #6
    • 14th Mar 18, 3:40 PM
    You are fully protected by Ofgem's Supplier of Last Resort procedures. Green Star Energy will take over your account which will include any credit balance that you have built up with the failed supplier. Green Star Energy will have paid something towards their 'purchase' of Future Energy's customers. Any additional costs that Green Star Energy incurs will be covered by Ofgem through what is known as the Consumer Levy which is a cost added to all consumer bills.

    In sum, you will not lose any money as a result of this failure.
    Originally posted by Hengus

    Green Star are a joke, you can't contact them on the phone and they're refusing to refund me money owed from Future Energy (switching away in September) as they can't locate me on their database. They said to call my current provider instead.

    They owe me about 200.
    • Hengus
    • By Hengus 14th Mar 18, 3:51 PM
    • 5,908 Posts
    • 3,642 Thanks
    Hengus
    • #7
    • 14th Mar 18, 3:51 PM
    • #7
    • 14th Mar 18, 3:51 PM
    Green Star are a joke, you can't contact them on the phone and they're refusing to refund me money owed from Future Energy (switching away in September) as they can't locate me on their database. They said to call my current provider instead.

    They owe me about 200.
    Originally posted by andrewmp
    Raise a written complaint with all the details that you have. I assume that you have a Final Bill from Future Energy which shows the amount due? This has nothing to do with your present supplier. Wait 8 weeks or for Deadlock and refer the matter to The Energy Ombudsman.

    I got my refund from the Coop after I had switched away from GBEnergy but 6 months hadn't elapsed which I suspect is at the root of your problem.
    • andrewmp
    • By andrewmp 14th Mar 18, 3:58 PM
    • 1,574 Posts
    • 811 Thanks
    andrewmp
    • #8
    • 14th Mar 18, 3:58 PM
    • #8
    • 14th Mar 18, 3:58 PM
    Raise a written complaint with all the details that you have. I assume that you have a Final Bill from Future Energy which shows the amount due? This has nothing to do with your present supplier. Wait 8 weeks or for Deadlock and refer the matter to The Energy Ombudsman.

    I got my refund from the Coop after I had switched away from GBEnergy but 6 months hadn't elapsed which I suspect is at the root of your problem.
    Originally posted by Hengus
    I have raised a written complain, but no I do not have a final bill as they would not produce one due to "system issues". In reality they had no money.

    Green Star say I can't reach deadlock as they don't know who I am and I can't be escalated.
    • Hengus
    • By Hengus 14th Mar 18, 4:04 PM
    • 5,908 Posts
    • 3,642 Thanks
    Hengus
    • #9
    • 14th Mar 18, 4:04 PM
    • #9
    • 14th Mar 18, 4:04 PM
    I have raised a written complain, but no I do not have a final bill as they would not produce one due to "system issues". In reality they had no money.

    Green Star say I can't reach deadlock as they don't know who I am and I can't be escalated.
    Originally posted by andrewmp
    Call Ombudsman Services or Citizens Advice. They should be able to tell you how best to take this claim forward. Best of luck.
    • Miss J
    • By Miss J 14th Mar 18, 7:48 PM
    • 381 Posts
    • 222 Thanks
    Miss J
    Thanks for the reply.

    Contacted my bank tonight and they have immediately refunded me the money. Not yet got through to Green Star to see if my direct debit will continue at the same rate.

    Future Energy had written to me in January to inform me they were raising my direct debit payments by a few pounds but they didn't supply me with a bill. I do however have my bill from December showing 140 credit (after this cold winter) I'm not sure if I'm still in credit.

    I'm happy to continue paying my direct debit to Green Star in the meantime and waiting for them to go through accounts to see if I'm still in a credit balance.
    • andrewmp
    • By andrewmp 15th Mar 18, 10:01 AM
    • 1,574 Posts
    • 811 Thanks
    andrewmp
    Call Ombudsman Services or Citizens Advice. They should be able to tell you how best to take this claim forward. Best of luck.
    Originally posted by Hengus
    Thanks, I had a claim going through Ombudsman Services against Future Energy, they were just about to rule in my favour when they went into administration. At this point they couldn't enforce their decision upon them anymore and I was told to contact Green Star who would refund me. They say they don't have my details and can't help.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,171Posts Today

5,298Users online

Martin's Twitter
  • We all knew we'd win in the end. Never in doubt! ....walks away whistling

  • Yeeesss. Phew. Wow. Uh. Oy yoy yoy

  • It's interesting that 80% of the crowd are young women... According to the close ups we keep seeing anyway.

  • Follow Martin