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  • FIRST POST
    • Former MSE Wendy
    • By Former MSE Wendy 19th Apr 12, 2:19 PM
    • 868Posts
    • 1,782Thanks
    Former MSE Wendy
    Share your stories on PPI Reclaiming claims handlers
    • #1
    • 19th Apr 12, 2:19 PM
    Share your stories on PPI Reclaiming claims handlers 19th Apr 12 at 2:19 PM
    Please let us know about your experiences - good or bad - of using PPI Reclaiming claims management companies.

    How to report your story...

    1. Click reply to enter your views. It's free to post but you do need to register.

    2. Let us know the following:
    • Why you decided to use a claims handler
    • Were you happy with the service
    • How much were you claiming and how much did you get to keep
    • Anything else you want to tell us

    Please do NOT post questions in this thread. Questions can be asked in the PPI reclaiming discussion thread where, although not guaranteed, it is more likely somebody may be able to help you.

    Would you be happy to talk to the press? If you're willing to tell your story to the papers, tv or both please e-mail casestudy@moneysavingexpert.com (sorry but we can't answer questions at this email address) with a daytime phone number and where you live.
Page 2
  • chuckl1es
    He's talking about CMCs when he refers to "ambulance chasers". Lots of IFAs also sold PPI and so are also dealing with mis-selling complaints in the same way as the Big Lenders.
    Originally posted by Moneyineptitude
    So IFA's were party to miss-selling ?
    • Moneyineptitude
    • By Moneyineptitude 16th May 12, 9:49 PM
    • 20,357 Posts
    • 11,264 Thanks
    Moneyineptitude
    So IFA's were party to miss-selling ?
    Originally posted by chuckl1es
    Do you also post as "ppidisgrace"?
    IFA's sold PPI policies and so get (often fraudulent) complaints of mis-selling.
    • maz1411
    • By maz1411 16th May 12, 9:50 PM
    • 90 Posts
    • 92 Thanks
    maz1411
    HI not sure if anyone can help, I got a letter sometime ago from a solicitor asking me to complete the notice of discontiunance, if i sign this will i be liable for any charges? .... I was reclaiming Bank charges against HSBC
  • chuckl1es
    Because the FSA keeps changing rules retrospectively in favour of consumers.



    Sadly yes - largely as a result of spurious complaints from ambulance chasers.



    It is when they submit complaints about policies that never existed.

    It is when they claim rules were broken three or more years before those rules ever existed.

    It is when they allege a policy could never have paid as much as the premium paid when a premium of around 100 had the potential to pay in excess of 500,000.

    It is when they tell you they can get a better outcome than if you did it yourself.

    It is when if you use their services you must still complete the self same form that you can download from the Financial Ombudsman Service and send off yourself.

    And that last issue is really my point. You have to complete exactly the same form. If necessary, you can call FOS (on a freephone number) and they will fill it in for you, free, and send it to you to sign. So the necessary effort and expense for you is exactly the same.

    You are keeping a dog but barking yourself.
    Originally posted by magpiecottage
    I understand that IFA's miss-sold PPI. Is this not bordering on fraud ? Knowingly miss-selling someone a policy they didn't need when in a position of trust. And these are 'qualified' people. Surely this is far more outrageous than claims companies highlighting the issue and charging to resolve it.
    If I am right in my assumptions and feel free to correct me if I'm not, then this should be far more widely publicised.
  • chuckl1es
    Do you also post as "ppidisgrace"?
    IFA's sold PPI policies and so get (often fraudulent) complaints of mis-selling.
    Originally posted by Moneyineptitude
    Who/what is 'ppidisgrace' ?
    Why are complaints of miss-selling often fraudulent ? I'm confused.
    • magpiecottage
    • By magpiecottage 16th May 12, 10:37 PM
    • 9,086 Posts
    • 5,584 Thanks
    magpiecottage
    I understand that IFA's miss-sold PPI.
    Originally posted by chuckl1es
    It is uncommon for an IFA to missell PPI. This is primarily because the only type of loan they are normally involved in arranging is a mortgage. Because your home is at risk if you do not keep up repayments on a mortgage there is a clear need for cover.

    In addition, in the vast majority of complaints I see against IFAs about missold PPI it turns out they never purchased such cover anyway.

    If I am right in my assumptions and feel free to correct me if I'm not
    Please consider yourself corrected.
  • chuckl1es
    It is uncommon for an IFA to missell PPI. This is primarily because the only type of loan they are normally involved in arranging is a mortgage. Because your home is at risk if you do not keep up repayments on a mortgage there is a clear need for cover.

    In addition, in the vast majority of complaints I see against IFAs about missold PPI it turns out they never purchased such cover anyway.



    Please consider yourself corrected.
    Originally posted by magpiecottage
    If they didn't purchase such cover, why would the IFA need an advisor to tell them that, surely it is self explanatory ?
    • Moneyineptitude
    • By Moneyineptitude 16th May 12, 10:45 PM
    • 20,357 Posts
    • 11,264 Thanks
    Moneyineptitude
    Please consider yourself corrected.
    Originally posted by magpiecottage
    Don't feed the troll
    (It's another "ppidisgrace" pseudonym)
  • chuckl1es
    If they didn't purchase such cover, why would the IFA need an advisor to tell them that, surely it is self explanatory ?
    Originally posted by chuckl1es
    I also note you say 'in the vast majority of cases', so it does mean that they did sell some. We're they all sold legitimately ?
  • chuckl1es
    Don't feed the troll
    (It's another "ppidisgrace" pseudonym)
    Originally posted by Moneyineptitude
    Very sad that you can't continue a discussion, and please don't accuse me of acting as a pseudonym its a very poor show.
  • jul87
    Hi
    Please could you help with advice or where to get it.I had a personal loan with direct line {now RBS} years ago and i want to claim back the PPI i m pretty sure i had it as was told i have to have it at time.
    I WANT TO DO THIS MYSELF but struggling.I have done the SAR thing and they say not enough info i have given them everything they have asked and now they say they cant find paper work from the loan and PPI so cant do anything further UNLESS I HAVE THE PAPER WORK buts its been 10 years.............help ?
    • magpiecottage
    • By magpiecottage 27th May 12, 7:44 PM
    • 9,086 Posts
    • 5,584 Thanks
    magpiecottage
    Hi
    Please could you help with advice or where to get it.I had a personal loan with direct line {now RBS} years ago and i want to claim back the PPI i m pretty sure i had it as was told i have to have it at time.
    I WANT TO DO THIS MYSELF but struggling.I have done the SAR thing and they say not enough info i have given them everything they have asked and now they say they cant find paper work from the loan and PPI so cant do anything further UNLESS I HAVE THE PAPER WORK buts its been 10 years.............help ?
    Originally posted by jul87
    Your problem is lack of evidence, pure and simple. You do not have any evidence and nor do they - so FOS is unlikely to uphold the complaint.
  • myalphabetgirls
    What an unhelpful thread this has turned into. I looked for advice and all I see is squabbling.
    Love, through the trees, past the sky, beyond the northern lights; and I won't let go. May your soul and spirt fly sweetheart x

    My alphabet-girls are with me every step of the way x
    • Moneyineptitude
    • By Moneyineptitude 28th May 12, 10:24 AM
    • 20,357 Posts
    • 11,264 Thanks
    Moneyineptitude
    What an unhelpful thread this has turned into. I looked for advice and all I see is squabbling.
    Originally posted by myalphabetgirls
    I think MSE are at fault for posting a provocative thread which invites posters to share experiences of Claims Management Companies on a forum/site which does everything it can to discourage their use.

    Did you really expect many such stories to be posted?
    The only advice worth listening to is that which tells you not to use a Claims Company.
    Most people attracted here want to save money, not give an exorbitant and largely undeserved fee to a CMC.
    Last edited by Moneyineptitude; 28-05-2012 at 10:27 AM.
  • BigCrayon
    2. Let us know the following:
    Why you decided to use a claims handler - Three years ago, I got a leaflet through my door from REMAX which said they'd joined a scheme for the low cost recovery of mis-sold PPIs and were making the chance to join available to anyone interested. So I contacted my local Remax Office and was informed that for an initial payment of only 100, Monster Claims would handle 100s of claims as a 'class action'. I handed over my details and my credit card and PPI details as well as a cheque for 100. Twelve months later I was advised by my local REMAX office that I was required to make a further payment of 10 as I'd originally missed the cut-off point before prices were raised. I made that payment too and recently contacted REMAX to find out what was happening as I'd heard nothing from Monster claims. I was told that after some research and some early progress, Monster Claims decided to drop the 'class action' and that I would not be getting a refund of the 110 as that was used in the initial court actions.

    Were you happy with the service - NO - Not only did MINT diddle me out of several thousand s in PPI money, but now Monster Claims via REMAX had done the same. On reflection, I don't know how I could've been so stupid but there you are - REMAX were so sure it would work.

    How much were you claiming and how much did you get to keep - My claim was for about 2.5k. I received nothing and ended up a further 110 out of pocket.

    Anything else you want to tell us - YES - DO NOT BELIEVE REMAX - as far as I'm concerned my deal was with REMAX as I never received any paperwork from MONSTER CLAIMS but REMAX are claiming it is nothing to do with them, they were, they say, working only as agents on behalf of Monster Claims.

    Life can be a !!!!! sometimes, and as I've only just come out of debt management after 5yrs, I am really struggling to make ends meet. I'm self-employed, work long hours - usually between 70 and 90hrs a week and so I have no energy or enthusiasm to pursue the PPI money. I had hoped that someone could've done this for me but I now think I'd be better off not bothering about it and marking the whole thing down as an unfortunate life experience.
  • Gabriel19
    Investor Compensation
    Sorry if this has been covered already. But can anyone advise me please?
    I put in several claims with Investor Compensation. I have received a couple of letters saying they have been successful in gaining a rebate (about 30-50), but are sending out letters saying I have overdue accounts with them. (invoices for 20-30 a time)
    We have received nothing from them, or paid by a bank into our accounts. The correspondance is now getting more aggressive, 3 times daily calls to the landline and to the mobile. I originally agreed a 25% fee fixed at the beginning to use them which I have asked for almost 5 months to be listened into to prove this. This is the only call they cant find they now tell me. I told them over the phone over 2 month ago to not process any of the other couple of claims which they agreed to. Now they tell me they need that in writing, and they will charge 80 an hour for any "work done" on these. They now have sent through the first letters of demand from a third party collection agency.
    What do I do? Any advice would be much appreciated, thank you.
    • Moneyineptitude
    • By Moneyineptitude 7th Jun 12, 11:50 AM
    • 20,357 Posts
    • 11,264 Thanks
    Moneyineptitude
    What do I do? Any advice would be much appreciated, thank you.
    Originally posted by Gabriel19
    Contact the Ministry Of Justice to complain about this firm's activities.
    If they continue to harass you, contact your local Trading Standards or you could go along to your local Citizen's Advice Bureau who'll be happy to refer you to other relevant agencies.
    • magpiecottage
    • By magpiecottage 7th Jun 12, 1:30 PM
    • 9,086 Posts
    • 5,584 Thanks
    magpiecottage
    Sorry if this has been covered already. But can anyone advise me please?
    I put in several claims with Investor Compensation. I have received a couple of letters saying they have been successful in gaining a rebate (about 30-50), but are sending out letters saying I have overdue accounts with them. (invoices for 20-30 a time)
    We have received nothing from them, or paid by a bank into our accounts. The correspondance is now getting more aggressive, 3 times daily calls to the landline and to the mobile. I originally agreed a 25% fee fixed at the beginning to use them which I have asked for almost 5 months to be listened into to prove this. This is the only call they cant find they now tell me. I told them over the phone over 2 month ago to not process any of the other couple of claims which they agreed to. Now they tell me they need that in writing, and they will charge 80 an hour for any "work done" on these. They now have sent through the first letters of demand from a third party collection agency.
    What do I do? Any advice would be much appreciated, thank you.
    Originally posted by Gabriel19
    I suggest you send the following e-mail to info@investorcompensation.co.uk and copy to consumer@claimsregulation.gov.uk

    FORMAL COMPLAINT OF MISCONDUCT AGAINST INVESTOR COMPENSATION (CLAIMS) LLP

    I wish to make a formal complaint against Investor Compensation (Claims) LLP.

    You claim to have succeeded in achieving redress for me but I have received no such payment.

    You have then attempted to invoice me for late payment for a service you have not provided.

    Therefore I ACCUSE OF FRAUD because it is attempting to charge me for a service which it has not provided and is also attempting to charge me for not paying money to which it is not entitled.

    In addition, I accuse you of HARRASSMENT, within the context of the Protection From Harrassment Act 1997, by calling my several times a day.

    It is quite clear from your conduct that INVESTOR COMPENSATION (CLAIMS) LLP is not a fit and proper person to carry out claims management activities.

    Therefore, I insist that you immediately discontinue acting on my behalf and, since you are demonstrably incompetent, you cancel all and any charges that you claim I owe you.

    I am sending a copy of this e-mail to your regulator, the Ministry of Justice.
  • Gabriel19
    Thanks both of you,
    Your advice is really appreciated.
    Many thanks,
    Gabriel
  • Ashlea
    MIS SOLD Mortgage PPI ?????
    Hello, new to all this!
    We have Decreasing Mortgage cover with Payment protection benefit. Just contacted my broker, as my husband has had operation on his arm and could be out off work for quite some time, to see if we can claim on the policy. We were under the impression that we were cover for the payment protection after 60 days back to day 1, but when I rang him he said it was 6 months before we could claim!! Don't think this is what he told us we were covered for, as after 6 months repossesion would start - so this seems a waste of money. Do you think we have been mis-sold this cover?
    Would be great full for you advise on this?
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