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  • FIRST POST
    ardeche8
    Lost money on expired gift card!!
    • #1
    • 29th Mar 12, 2:03 PM
    Lost money on expired gift card!! 29th Mar 12 at 2:03 PM
    Hello,
    I am really quite cross as I have a gift card for House of Fraser. I just rang up to check the balance, I knew there was a problem as it was not acknowleding my card online. Only to be told that my card has expired!! Thankfully it only had about 6 on it - (but 6 is 6!!) I asked if i could still get the money and was told NO!! The cards expire 24months after the last load.
    They must make no end of money this way! I urge you to check your cards, many of my friends have just found themselves in the position.
    Does any one know if there is any legal right to claim back this money and how to go about it?
    I did get an address for House of Fraser to write to and will be dropping them a line.
Page 2
    • DCFC79
    • By DCFC79 21st Jul 16, 9:15 AM
    • 31,890 Posts
    • 20,083 Thanks
    DCFC79
    If you bought the card online, for example, you ticked a box to say you had read the Ts & Cs so that will be a get out.

    You do know if you hold down the Ctrl button on the keyboard you can use the + / - buttons to zoom in or out (or use a mouse scroll wheel) on a web browser allowing you to see it.

    WH Smith put the 2 year condition on their website in the FAQ, it is not in small print or hidden in Ts & Cs

    http://www.whsmith.co.uk/fcp/content/Home-Help-GiftsPacksandGiftCards-GiftCardsHelp/content#howlonggiftcard
    Originally posted by Nasqueron
    Or if securespark couldn't still read the small print they ask a friend, neighbour or son/daughter to read them.
    • Chicagolady
    • By Chicagolady 22nd Jul 16, 1:01 AM
    • 2 Posts
    • 1 Thanks
    Chicagolady
    My worst was 'Stobo Castle' in Scotland. I got a 100 voucher, my parent was diagnosed with dementia, so to be honest the voucher was put aside & forgotten about, when I remembered it, I found it had 3days before it would be out of date, I called them explained & asked if I could book for 10 days time as I couldn't get time off, I offered to bring another friend which meant that our bill would cost nearly 220, they said absolutely not, if you cannot make it in next 3days then it's lost......so it was 100 down the drain..... I have promised myself I would never recommend them to anyone as they would not be flexible in any way whatsoever.
    • vacheron
    • By vacheron 22nd Jul 16, 7:36 AM
    • 831 Posts
    • 764 Thanks
    vacheron
    I was given an 4 supercar driving experience day gift for Christmas from my wife and decided to leave it until the summer to enjoy it.

    The general T's and C's said "most experiences have a 12 month validity, but check the voucher"... it turned out mine had 9!

    As my wife had bought it before Christmas it expired on the 7th of July and the event had to be both booked and taken before the date.

    Luckily I found out and booked it just in time. but talking with friends etc I now know of 5 people who have had these days, and 3 of them accidentally let them expire.

    As someone mentioned above, they must have make a packet out of the non attendees!



    The one thing I have had to watch expire was 80 worth of Cafe Rouge vouchers I bought with 20 worth of Tesco clubcard points.

    I noticed they had 2 days before expiry. and couldn't even give them away. Very frustrating.
    The rich buy assets.
    The poor only have expenses.
    The middle class buy liabilities they think are assets.
    Robert T. Kiyosaki
    • Nasqueron
    • By Nasqueron 22nd Jul 16, 9:21 AM
    • 4,707 Posts
    • 2,798 Thanks
    Nasqueron
    For a party of 4 80 of Cafe Rouge vouchers is probably one meal
    • gycraig
    • By gycraig 22nd Jul 16, 9:53 AM
    • 433 Posts
    • 322 Thanks
    gycraig
    I didn't call them that in my email!

    However, lots of employees in call centres or CS settings are in a situation where they have no power or say in a situation, they just trot out the company line and have no power to do anything else. Often, you have to try and go up a tier to a supervisor or manager to get decision.

    BTW, the T's & C's, as I'm sure you know, are not always simple and often in very small print ( I have very poor vision). The fact is that when they were sold, the conditions should have been pointed out to me.
    Originally posted by securespark
    Did you ask ? What other conditions should they of pointed out ? Should they read a 5 minute document every time they want to sell a gift card ?
    • maujohwai
    • By maujohwai 10th Dec 16, 11:50 AM
    • 12 Posts
    • 3 Thanks
    maujohwai
    Gift cards that don't expire
    I regard expiry of gift cards as theft, and an unfair condition. The issuers are already benefitting from an interest-free loan, but they're just greedy.

    Ikea gift cards don't expire.

    Book Tokens say this: "Some National Book Tokens gift cards issued before October 2015 expire if they are unused for a period of 24 months. However we are happy to replace all expired gift card with a brand new one.The majority of National Book Token gift cards do not expire for 6 years after any use. National Book Tokens paper gift vouchers do not expire."

    Theatre Tokens (issued by the Society of London Theatre, but valid throughout the country) don't expire. In fact, I found a very old voucher issued by them when they were the Society of West End Theatres, and they said it was technically valid, but I would be more likely to get it accepted without fuss if they replaced it with a current one, which they did.
    • Pound
    • By Pound 10th Dec 16, 5:08 PM
    • 2,657 Posts
    • 1,319 Thanks
    Pound
    You can often reset the clock by buying something and immediately returning it to get a new gift card

    • Nasqueron
    • By Nasqueron 10th Dec 16, 6:11 PM
    • 4,707 Posts
    • 2,798 Thanks
    Nasqueron
    You can often reset the clock by buying something and immediately returning it to get a new gift card
    Originally posted by Pound
    Or just buy something in the two years you have on the time limit ones, no reason not to use them in that time
    • Kim_13
    • By Kim_13 18th Dec 16, 12:05 PM
    • 1,901 Posts
    • 2,035 Thanks
    Kim_13
    Did you ask ? What other conditions should they of pointed out ? Should they read a 5 minute document every time they want to sell a gift card ?
    Originally posted by gycraig
    No, but it doesn't take a minute to say, "Our gift cards expire after 2 years of non-use, is that okay?" I have purchased items excluded from standard returns policies and it has been pointed out to me before the sale was completed.

    Validity periods of gift cards vary between retailers and unless purchasers search online first, they often don't know the period that applies. Often you are asking at the till for a gift card and not handling the card until the sale has been completed (unless of course you buy from a supermarket where you can read the terms on the card before taking it to the checkout.)
    Sealed Pot 11 #520 ~ /100
    VSP 2018 #9 ~ 19.55/180.00
    CCCC 2018 #1 ~ 20.75/180.00
    • Bogalot
    • By Bogalot 18th Dec 16, 12:14 PM
    • 999 Posts
    • 2,587 Thanks
    Bogalot
    No, but it doesn't take a minute to say, "Our gift cards expire after 2 years of non-use, is that okay?" I have purchased items excluded from standard returns policies and it has been pointed out to me before the sale was completed.

    Validity periods of gift cards vary between retailers and unless purchasers search online first, they often don't know the period that applies. Often you are asking at the till for a gift card and not handling the card until the sale has been completed (unless of course you buy from a supermarket where you can read the terms on the card before taking it to the checkout.)
    Originally posted by Kim_13
    Are you securespark? *confused*
    • Jazee
    • By Jazee 18th Dec 16, 12:48 PM
    • 4,511 Posts
    • 52,820 Thanks
    Jazee
    I don't always use gift cards bought for me straight away as there's not always something I want straight away. However, please can I advise people to use them immediately to pay for whatever especially if they are Vanilla Visa prepaid cards. First they take a cut to activate the card, then if it's not used, they take a monthly maintenance charge of 2. So if you have a 25 card which has a 5 year expiry date, its actually going to be useless to you in a year. My advice, don't buy them for anyone.
    Savings 2018: 1641.70
    • Kim_13
    • By Kim_13 18th Dec 16, 2:32 PM
    • 1,901 Posts
    • 2,035 Thanks
    Kim_13
    I don't always use gift cards bought for me straight away as there's not always something I want straight away. However, please can I advise people to use them immediately to pay for whatever especially if they are Vanilla Visa prepaid cards. First they take a cut to activate the card, then if it's not used, they take a monthly maintenance charge of 2. So if you have a 25 card which has a 5 year expiry date, its actually going to be useless to you in a year. My advice, don't buy them for anyone.
    Originally posted by Jazee
    I'm not securespark; just giving my view.

    The Post Office One for All giftcard (has a number of places you can spend it at) also has some charges eventually, so anyone with that should also be careful to spend it as soon as possible.
    Sealed Pot 11 #520 ~ /100
    VSP 2018 #9 ~ 19.55/180.00
    CCCC 2018 #1 ~ 20.75/180.00
    • Mersey
    • By Mersey 21st Dec 16, 9:19 PM
    • 1,662 Posts
    • 789 Thanks
    Mersey
    The T&Cs can be irrelevant, of course - if they're unfair (UCTA 1977 & updated by the Consumer Rights Act last year).


    Most large retailers will be aware of this so should have lengthy use
    periods.


    But I never fail to be amazed by how some PLCs even fail in this area.


    There was an item in a paper last week, where a large bookmakers had said a customer had zero balance. He insisted he knew that he had funds in his account. So they investigated and said, "it had expired in line with our terms and conditions." From memory they stated this was 6 months without use [of the account].


    Upon threat of legal action, they returned the 'expired' funds. How on earth a PLC thought they were going to get away with that is beyond me, ie it wasn't a free bet which had expired, it was actual the customer had deposited in the account just months earlier.


    Although you still see the odd 'at your own risk' sign - and of course, you can't disclaim for personal injury either, even on small seasonal fairground rides.
    Please be polite to OPs and remember this is a site for Claimants and Appellants to seek redress against their bank, ex-boss or retailer. If they wanted morality or the view of the IoD or Bank they'd ask them.
    • LizzieF1515
    • By LizzieF1515 2nd Jan 17, 9:29 PM
    • 1 Posts
    • 1 Thanks
    LizzieF1515
    I just lost 50 on a Pandora gift card as I was 3 days out of the time period
    I went to the Carlisle Pandora shop on the 27th December to use a gift card I was given last Christmas. I was mortified when I went to pay for the items I had chosen and discovered my gift voucher had expired 3 days before. Absolutely no flexibility - just a sorry we can't do anything it's 12 months and that's it. Absolutely gutted!

    I tried phoning the help line and was told the same thing.

    I asked why this policy exists at the detriment of the customer and why there is no appeal process particularly only 3 days over the 12 month period.

    This is the edited response I got from Pandora.
    "With regard to the twelve month expiry terms, this is driven from a practical requirement to manage the programme efficiently. There is a twelve month expiry term on the Pandora Gift Card which is in line with many other Gift Card schemes across the UK.

    Pandora as a company does not make any profit when a gift card is sold and so the programme is purely a cost to the business. However, the programme is in place to give customers even more choice to purchase the perfect gift.

    Any funds that remain on the Pandora Gift Cards after they have expired are used to help meet the associated costs of running the Gift Card programme."

    I probably would have used the voucher earlier but last year was full of ill health, bereavement and other stress, treating myself was not high on my agenda.
    • koullashaker
    • By koullashaker 16th Feb 17, 10:37 AM
    • 2 Posts
    • 0 Thanks
    koullashaker
    I have jsut been told that my 100 of ticketmaster gift cards have expired! was given them 15 months ago by my brother, but due to having a baby, not had time to think let alone book anything. Trying to book lion king tickets for christmas and now told they have expired. Is there anything I can do? Surely they can't jut pocket 100 like that, especially after such a short space of time. If I can't get the credit back, can my brother at least get his money back.
    Any ideas?
    mr nobby
    Originally posted by mr.nobby
    Hi.. did this ever get resolved? i'm in the same situation and i'm damned if they're gonna get away with it..
    • koullashaker
    • By koullashaker 16th Feb 17, 10:45 AM
    • 2 Posts
    • 0 Thanks
    koullashaker
    did it get resolved?
    Hi Mr Nobby,

    Just wondering if this got resolved? i'm in the same situ and there is no way i'm going to let them get away with it, mine starts in 533 but the T&Cs cover them well..
    • DCFC79
    • By DCFC79 16th Feb 17, 10:52 AM
    • 31,890 Posts
    • 20,083 Thanks
    DCFC79
    Hi Mr Nobby,

    Just wondering if this got resolved? i'm in the same situ and there is no way i'm going to let them get away with it, mine starts in 533 but the T&Cs cover them well..
    Originally posted by koullashaker
    Your not going to get a response from Mr Nobby, the poster hasnt been on for like 5 years so unless you can contact him via telepathy then you wont get a response.
    • Moneyineptitude
    • By Moneyineptitude 16th Feb 17, 12:39 PM
    • 20,357 Posts
    • 11,264 Thanks
    Moneyineptitude
    Hi.. did this ever get resolved? i'm in the same situation and i'm damned if they're gonna get away with it..
    Originally posted by koullashaker
    Hi Mr Nobby,

    Just wondering if this got resolved? i'm in the same situ and there is no way i'm going to let them get away with it, mine starts in 533 but the T&Cs cover them well..
    Originally posted by koullashaker
    Your not going to get a response from Mr Nobby, the poster hasnt been on for like 5 years so unless you can contact him via telepathy then you wont get a response.
    Originally posted by DCFC79
    In addition if the terms and conditions are clearly stated on the card or any accompanying literature, then there is absolutely nothing Koullashaker can do about it other than write a polite letter explaining the circumstances and hope for a goodwill gesture. Ticketmaster are under no legal obligation to refund, I'm afraid.

    I fail to understand why such vouchers are ever purchased, to be honest.
    • Pound
    • By Pound 16th Feb 17, 10:35 PM
    • 2,657 Posts
    • 1,319 Thanks
    Pound
    I think it's a bit of a scandal that many retailers are raking in money selling gift cards that get forgotten about until after the expiry date. Selling a piece of plastic for 100 can't be ethical can it? It should be legislated.

    • Moneyineptitude
    • By Moneyineptitude 16th Feb 17, 11:13 PM
    • 20,357 Posts
    • 11,264 Thanks
    Moneyineptitude
    Selling a piece of plastic for 100 can't be ethical can it? It should be legislated.
    Originally posted by Pound
    I don't think it affects many people, to be honest. Most will spend well within any time limit.

    I agree there might be an argument for new legislation, but in the five years since this thread was posted there hasn't been any movement in that direction.
    Last edited by Moneyineptitude; 16-02-2017 at 11:29 PM.
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