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  • FIRST POST
    ardeche8
    Lost money on expired gift card!!
    • #1
    • 29th Mar 12, 2:03 PM
    Lost money on expired gift card!! 29th Mar 12 at 2:03 PM
    Hello,
    I am really quite cross as I have a gift card for House of Fraser. I just rang up to check the balance, I knew there was a problem as it was not acknowleding my card online. Only to be told that my card has expired!! Thankfully it only had about £6 on it - (but £6 is £6!!) I asked if i could still get the money and was told NO!! The cards expire 24months after the last load.
    They must make no end of money this way! I urge you to check your cards, many of my friends have just found themselves in the position.
    Does any one know if there is any legal right to claim back this money and how to go about it?
    I did get an address for House of Fraser to write to and will be dropping them a line.
Page 1
    • zaksmum
    • By zaksmum 29th Mar 12, 2:05 PM
    • 5,425 Posts
    • 7,311 Thanks
    zaksmum
    • #2
    • 29th Mar 12, 2:05 PM
    • #2
    • 29th Mar 12, 2:05 PM
    It's not worth embarking on legal action for £6, surely!
  • ardeche8
    • #3
    • 29th Mar 12, 2:25 PM
    • #3
    • 29th Mar 12, 2:25 PM
    Hi
    I wasn't intending on paying for legal action. I meant if someone knew whether the money was still legally mine even though card has expired.
    And does anyone know how to claim it back.
    I know mine is only £6 but I am sure other people have probably lost alot more.
    It's also the principal of the matter - These are big companies literally just keeping our money! They must make thousands this way!
    • lincroft1710
    • By lincroft1710 29th Mar 12, 2:54 PM
    • 10,731 Posts
    • 8,983 Thanks
    lincroft1710
    • #4
    • 29th Mar 12, 2:54 PM
    • #4
    • 29th Mar 12, 2:54 PM
    Expiry dates on gift cards are quite common, it's not just House of Fraser. National Book Tokens and Waterstones Gift Cards also have a similar "life" as do many other cards, some are only 12 months.

    If the terms and conditions are clearly stated on the card or any accompanying literature, then there is absolutely nothing you can do about it.
  • mr.nobby
    • #5
    • 3rd Apr 12, 1:13 AM
    • #5
    • 3rd Apr 12, 1:13 AM
    I have jsut been told that my £100 of ticketmaster gift cards have expired! was given them 15 months ago by my brother, but due to having a baby, not had time to think let alone book anything. Trying to book lion king tickets for christmas and now told they have expired. Is there anything I can do? Surely they can't jut pocket £100 like that, especially after such a short space of time. If I can't get the credit back, can my brother at least get his money back.
    Any ideas?
    mr nobby
    • Parva
    • By Parva 3rd Apr 12, 1:34 AM
    • 1,051 Posts
    • 1,439 Thanks
    Parva
    • #6
    • 3rd Apr 12, 1:34 AM
    • #6
    • 3rd Apr 12, 1:34 AM
    My son had a £30 gift card for Game who are now in administration and not accepting their own gift cards. The moral of the story is never ever buy someone a gift card and if you have one, use it asap! Gift cards are not a gift, they're a damned curse!
    • Deru
    • By Deru 3rd Apr 12, 1:51 AM
    • 540 Posts
    • 144 Thanks
    Deru
    • #7
    • 3rd Apr 12, 1:51 AM
    • #7
    • 3rd Apr 12, 1:51 AM
    I once kept a £20 Virgin Megastore (then turned Zavii, then HMV) voucher in my wallet for a year and by the time I wanted to use it, noticed it had expired.... was a Birthday present.

    The shops want people to forget to use them / lose them. Means they effectively earn a massive profit for selling you a piece of paper / card.

    T&C's always state that once they expire, nothing you can do about it as you should really just remember to use them or give them to someone who would.

    Lesson learnt for me. Only ones I let expire are Tesco ones, which force me to spend £20 or whatever....
    • roonaldo
    • By roonaldo 3rd Apr 12, 12:55 PM
    • 3,361 Posts
    • 1,597 Thanks
    roonaldo
    • #8
    • 3rd Apr 12, 12:55 PM
    • #8
    • 3rd Apr 12, 12:55 PM
    I have jsut been told that my £100 of ticketmaster gift cards have expired! was given them 15 months ago by my brother, but due to having a baby, not had time to think let alone book anything. Trying to book lion king tickets for christmas and now told they have expired. Is there anything I can do? Surely they can't jut pocket £100 like that, especially after such a short space of time. If I can't get the credit back, can my brother at least get his money back.
    Any ideas?
    mr nobby
    Originally posted by mr.nobby
    not sure what ticketmaster did wrong here. you had a gift card you didnt use and it expired. why do you think they are at fault and should refund it? your best bet is to write them a very polite letter and they see if they will reissue it.
  • ilonak19
    • #9
    • 11th Jun 12, 12:57 PM
    It's worth asking politely!
    • #9
    • 11th Jun 12, 12:57 PM
    Hi all lovely money savers who lost money on expired gift cards!

    Just wanted to share my experience and to encourage asking for what's essentially yours!

    Had a similar situation with my Mamas and Papas gift card which had £30 still left on it from October, 2010 which is from almost 2 years ago. Although T&Cs state it expires after 12 months, I phoned up their customer service and had it renewed no questions asked.

    Somebody in older forums said they used their expired card at the till, and when I it wasn't reading, the stuff manually input the numbers with no questions asked as well.

    You won't get it if you don't ask! Good luck!
  • moom1973
    It's worse than that - ticketmaster now won't even let you extend the date, I phoned up 11 months into the 12 month period and was advised that I cannot extend the date either. If that's not unfair terms I'm nit sure what is - best to avoid their vouchers in general.
    • ukjack
    • By ukjack 29th Nov 14, 12:54 PM
    • 5 Posts
    • 3 Thanks
    ukjack
    Expired book tokens can be replaced
    If a National Book Tokens token expires (if not been used for 24 months) then you can easily get it replaced via process described at NBT site. Search for gift card expiry or go to nationalbooktokens dot com slash giftcardexpiry

    You do need to have the expired token!
    • securespark
    • By securespark 2nd Jun 16, 2:47 AM
    • 5 Posts
    • 4 Thanks
    securespark
    I recently tried to redeem some WHS gift cards to the value of £60.00 and they had expired.

    I sat there fuming for a bit, then wrote an email to WHS asking them to reinstate the value I lost.

    This was their response:

    Dear securespark

    Many thanks for your email.

    I am sorry that we have disappointed you, however, our Gift Cards do expire after 24 months and we do try to make sure that this is clear in our Terms and Conditions. These can be found on the back of the card and also on the presentation wallet. We also provide a gift receipt to let the recipient know when the card expires.

    Unfortunately I am unable to help you further on this occasion. If I can be of help with any other matter though, please do let me know.

    Kind regards

    A Customer Services Minion.


    Then I got on the old interwebby and did a bit of sniffing around. I responded like this:


    Dear A Customer Services Minion

    Thank you for your reply.

    I would like to refer you to the Unfair Terms in Consumer Contracts Regulations 1999.

    These regulations aim to prevent an imbalance in the relationship between the retailer and the consumer.

    An expiry date on a voucher creates an imbalance in this relationship and causes significant detriment to the shopper.

    Further, Peter McCarthy, legal officer at Which? says the contract with the consumer for such a sale would be undermined if the retailer failed to spell out the expiry rules at the point of sale, which is the case here.

    He goes on to say that a retailer must tell the customer conditions apply to the vouchers and be prepared to answer questions about them. “It is not good enough to simply include terms and conditions in the small print with the voucher”.

    I ask you to look again at your decision.

    Signed

    securespark



    WHS have sent me new vouchers to the value of £60.00...

    If you are in a similar situation, do what I did and write asking the company to reinstate the value they have taken away.

    You have not got much to lose!
    • Moneyineptitude
    • By Moneyineptitude 2nd Jun 16, 11:28 AM
    • 20,465 Posts
    • 11,344 Thanks
    Moneyineptitude
    Alternatively, simply spend the vouchers before they expire!!!
    • tomtontom
    • By tomtontom 2nd Jun 16, 11:34 AM
    • 7,187 Posts
    • 16,351 Thanks
    tomtontom

    Kind regards

    A Customer Services Minion.


    ...


    Dear A Customer Services Minion
    Originally posted by securespark
    How can you be so condescending when you are the one that is incapable of reading a simple set of terms and conditions?
    • bippetyboo
    • By bippetyboo 5th Jun 16, 1:38 PM
    • 16 Posts
    • 7 Thanks
    bippetyboo
    Gift Card
    I have sent a pm. Who did you contact at WHS?
    Thanks
    • cjdavies
    • By cjdavies 5th Jun 16, 3:38 PM
    • 3,360 Posts
    • 3,589 Thanks
    cjdavies
    Alternatively, simply spend the vouchers before they expire!!!
    Originally posted by Moneyineptitude
    Don't be silly, that is too simple.
    • mjm3346
    • By mjm3346 5th Jun 16, 4:47 PM
    • 37,245 Posts
    • 251,699 Thanks
    mjm3346
    The gift card I got were for a shop I would only buy from when there was a sale on and even then at the last few days and I would have to spend some of my own money.

    So for me it is not a gift at all and I did not appreciate it, I would rather have had the £40 each time and I would have spent it WHERE I WANT!
    Originally posted by DavidP24
    The only excuses for buying a gift card are if you can either get them for less than face value or there is some other incentive (like the Morrisons fuel thing) for buying them and you know they will be spent asap.
    • securespark
    • By securespark 21st Jul 16, 1:38 AM
    • 5 Posts
    • 4 Thanks
    securespark
    The email address I used for Smith's was:

    support@whsmith.co.uk
    • securespark
    • By securespark 21st Jul 16, 1:42 AM
    • 5 Posts
    • 4 Thanks
    securespark
    How can you be so condescending when you are the one that is incapable of reading a simple set of terms and conditions?
    Originally posted by tomtontom
    I didn't call them that in my email!

    However, lots of employees in call centres or CS settings are in a situation where they have no power or say in a situation, they just trot out the company line and have no power to do anything else. Often, you have to try and go up a tier to a supervisor or manager to get decision.

    BTW, the T's & C's, as I'm sure you know, are not always simple and often in very small print ( I have very poor vision). The fact is that when they were sold, the conditions should have been pointed out to me.
    Last edited by securespark; 21-07-2016 at 1:44 AM.
    • Nasqueron
    • By Nasqueron 21st Jul 16, 9:08 AM
    • 4,752 Posts
    • 2,832 Thanks
    Nasqueron
    I didn't call them that in my email!

    However, lots of employees in call centres or CS settings are in a situation where they have no power or say in a situation, they just trot out the company line and have no power to do anything else. Often, you have to try and go up a tier to a supervisor or manager to get decision.

    BTW, the T's & C's, as I'm sure you know, are not always simple and often in very small print ( I have very poor vision). The fact is that when they were sold, the conditions should have been pointed out to me.
    Originally posted by securespark
    If you bought the card online, for example, you ticked a box to say you had read the Ts & Cs so that will be a get out.

    You do know if you hold down the Ctrl button on the keyboard you can use the + / - buttons to zoom in or out (or use a mouse scroll wheel) on a web browser allowing you to see it.

    WH Smith put the 2 year condition on their website in the FAQ, it is not in small print or hidden in Ts & Cs

    http://www.whsmith.co.uk/fcp/content/Home-Help-GiftsPacksandGiftCards-GiftCardsHelp/content#howlonggiftcard
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