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  • FIRST POST
    • MSE Callum
    • By MSE Callum 29th Jan 18, 4:36 PM
    • 234Posts
    • 98Thanks
    MSE Callum
    MSE News: 'We need to change your meter'...
    • #1
    • 29th Jan 18, 4:36 PM
    MSE News: 'We need to change your meter'... 29th Jan 18 at 4:36 PM
    Big six energy firm E.on is sending letters saying it "needs" to install smart meters in "all" its customers' homes, MoneySavingExpert.com can reveal. But if you've got one of these letters and don't want a smart meter, you DON'T have to have one...
    Read the full story:
    ''We need to change your meter': E.on gives customers the hard sell on smart meters, but you CAN opt out'

    Click reply below to discuss. If you haven’t already, join the forum to reply.
    Last edited by MSE Luke; 29-01-2018 at 5:18 PM.
    Read the latest MSE News
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Page 5
    • LeeUK
    • By LeeUK 8th Mar 18, 10:34 AM
    • 5,973 Posts
    • 2,717 Thanks
    LeeUK

    Electricity meters are designed to last between 10 and 30 years and gas meters between 5 and 15 years.

    Malc
    Originally posted by E.ON Company Representative: Malc
    Not be personally but I know of a gas meter that is way older than 15 years, it even has a sticker with 1989 as the installation date on!
  • E.ON Company Representative: Malc
    E.ON Metering
    Midnighter do you know how old the meter is that Eon want to change? I had the same problem with them over a number of years but initially I agreed to the old Imperial Gas Meter being changed. The letter said that it had to be legally changed because of its age. However, they failed to turn up to two appointments and subsequently I just ignored the letters that were sent. That is until the end of 2015 when they sent me a letter with an already arranged appointment which was any time in a 6 hour slot. Previously when I complained about the failed appearances I was told they'd arrange another for a 2 hour slot but they never did. I phoned and explained I wanted a 2 hour slot because of what had happened previously and was given this. They turned up that time in Dec 2014 and changed the Gas meter for a new non-smart meter but it did take them about 8 weeks to get the system updated, during which time neither I nor Customer Service could input any gas meter readings.

    If your meter is old, they do I gather have a legal duty to replace it after its a certain age. This is different I understand to the attempts to get people to have smart meters.

    That said, about 12 months after it was changed I started getting letters again saying that had to change it. I ignored them as couldn't see why it was needed and couldn't face having to wait another 2 months for the system to be updated. In July 2016 an Eon project engineer turned up on the doorstep about it saying they had a project to change all the old meters but when I explained it had already been done and he saw the new meter, he apologised and said that he'd get it marked as replaced to avoid it happening again. Apparently when they changed the meter, nobody updated the project that was going on to say it had been changed.
    Originally posted by nicobrum
    Does sound like the meter is probably at end of life and they are using the opportunity to push smart meter installation and avoid a return visit potentially in years to come. My gas meter was probably about 28 or so years old when they started pushing for its replacement and failed to attend. It definitely predates my purchase of the house and I suspect was probably the original when they were built. The electricity meter had been replaced about 10 years ago after the night meter stopped working when the neutral on the mains supply blew in front of the property. If I'd been paying more attention at the time, I'd have asked for it to have been replaced with a standard meter rather than E7 as there has been central heating in the house since before I purchased it, but wasn't paying sufficient attention. To be fair the only thing that would get me to agree to smart meters voluntarily would be to get the E7 meter replaced by a standard one at their expense and not mine. It would open up switches to other companies who don't combine meter readings as Eon and some others will do.

    I suspect you'll find if the meter is that age that at some point they will force an appointment on you as they did with me. It may be worth approaching and saying that if it is because of the meter age I'll agree for it to be changed but I don't want, and do not legally have to agree to, it being replaced by a smart meter. They should, as the EON rep has said on other posts, have no issue with that. I suppose the only issue may be if they replace it with a smart meter but do not activate the smart side of it, I gather they are more difficult to read than analogue meters. There is of course the issue of mobile reception, I suspect that the smart part of the meter would have issues round here as there is very patchy mobile reception and as the gas meter is about 6 foot up on a wall I personally could have issues being able to read it due to mobility issues so in many ways would be reluctant to have it changed. Currently its easy to read as it just shows the reading all the time but if there became the need to press any buttons on the meter, it would cause me no end of problems.
    Originally posted by nicobrum
    Hello nicobrum and I'm sorry you had so many difficulties with the meter exchanges we did a few years ago. It's good you raised a complaint at the time.

    We could certainly change your meter from Economy 7 to a single rate. Whether or not a smart meter could be fitted would depend on the circumstances at the property as they're not available everywhere yet. It depends on things like the actual area, type of property, the strength of the mobile phone signal and the current metering set up. There are also certain local difficulties that don't become clear until a technician actually visits a property.

    There's no charge to replace your existing meters with smart ones. There would, though, be a charge to replace the Economy 7 with a classic/traditional single rate meter as this would be a non-essential meter exchange. This charge is currently £64.76 (inclusive of VAT).

    Hope this is of interest nicobrum.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Gas Meters
    Not be personally but I know of a gas meter that is way older than 15 years, it even has a sticker with 1989 as the installation date on!
    Originally posted by LeeUK
    I'm sure there's more than one LeeUK. For E.ON customers, I would recommend they talk to us to report this and to book an appointment for a technician to exchange the meter. We don't charge to replace meters under a recertification.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • nicobrum
    • By nicobrum 8th Mar 18, 7:36 PM
    • 32 Posts
    • 20 Thanks
    nicobrum
    We could certainly change your meter from Economy 7 to a single rate. Whether or not a smart meter could be fitted would depend on the circumstances at the property as they're not available everywhere yet. It depends on things like the actual area, type of property, the strength of the mobile phone signal and the current metering set up. There are also certain local difficulties that don't become clear until a technician actually visits a property.

    There's no charge to replace your existing meters with smart ones. There would, though, be a charge to replace the Economy 7 with a classic/traditional single rate meter as this would be a non-essential meter exchange. This charge is currently £64.76 (inclusive of VAT).
    Originally posted by E.ON Company Representative: Malc
    Thanks Malc. To be quite honest, I'm not interested in a smart meter and after the time it took to get the system updated after the gas meter was changed, I think I'd hold fire for as long as possible. It wouldn't surprise me if the mobile coverage for smart meters in this area was not sufficient, although to be fair I don't know if anyone has one round here currently anyway. I've no intention of paying for a E7 to Standard meter change, as I said in my post, it would possibly be the only thing that would tempt me to change to a smart meter in the future and I've no real need for that currently. I think I'd have more concerns about the difficulties that may arise with a swap to a smart gas meter if the need arose for it to be read by myself. So for now I won't be taking up the offer. Its just a shame when the elec meter had to be swapped out in 2007 due to a fault, predating my days with Eon, that I didn't think about asking my then supplier to replace with a standard meter but hindsight is a wonderful science.
  • E.ON Company Representative: Malc
    E.ON Smart Meters
    Thanks Malc. To be quite honest, I'm not interested in a smart meter and after the time it took to get the system updated after the gas meter was changed, I think I'd hold fire for as long as possible. It wouldn't surprise me if the mobile coverage for smart meters in this area was not sufficient, although to be fair I don't know if anyone has one round here currently anyway. I've no intention of paying for a E7 to Standard meter change, as I said in my post, it would possibly be the only thing that would tempt me to change to a smart meter in the future and I've no real need for that currently. I think I'd have more concerns about the difficulties that may arise with a swap to a smart gas meter if the need arose for it to be read by myself. So for now I won't be taking up the offer. Its just a shame when the elec meter had to be swapped out in 2007 due to a fault, predating my days with Eon, that I didn't think about asking my then supplier to replace with a standard meter but hindsight is a wonderful science.
    Originally posted by nicobrum
    That's fair enough nicobrum. As you say, hindsight is a wonderful thing. Just thought I'd put it out there in case you were interested.

    If the quality of the mobile phone signal isn't good, this could stop us putting in smart meters at this time anyway. These signals are important as they make sure the meters communicate with each other, the In- Home Display and the supplier. This is something we're working to sort.

    Thanks for letting me know nicobrum and have a good weekend.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Charis
    • By Charis 13th Mar 18, 4:51 PM
    • 1,289 Posts
    • 13,598 Thanks
    Charis
    I posted this yesterday afternoon, probably in the wrong thread as someone has just directed me here...

    I have just had a woman from Scottish Power phone up and tell me she wanted to arrange for me to have a smart meter fitted. They are my supplier but I don't want one. I told her I am probably moving before the end of June, which I hope will be the case. She said I could still have one fitted. I said I didn't want one anyway, to which she replied that I have to have one, everyone is going to have to have one. I did not appreciate the tone of her voice and felt her behaviour to be unacceptable. I don't usually get annoyed on the phone but I said 'That's a lie, no one has to have one.' She persisted so I hung up on her.

    If this is an outright lie, as I believe it to be, is there someone official we can report it to? I found her very rude and I don't accept that I should be bullied in my own home. I think some elderly people might be so scared of these tactics that they have one fitted even though they have no idea what they are. From the comments I have read on another thread, this could lead them into difficulty and they probably wouldn't have a clue how to check their readings, even if they can reach their meter, which is not always the case. Several people on MSE have reported their boilers failing after a smart meter has been fitted. Elderly people can't wait for days for a solution to the problem, especially in the winter months. Why is this bullying allowed?

    No one in any official capacity seems to have come clean as to why these things are suddenly needed. I suspect, like others, that it is simply so they can increase the tariff when we are most likely to need electricity. Post no 61 by Hengus on this thread confirms my suspicions.

    These meters do not show you which appliances use the most energy, they merely show when the usage goes up and down. It should be easy enough to identify the energy guzzlers, most come with alphabetical ratings these days and the wattage should be in the instruction booklet. This insidious practice is not in the interests of the public. It's obvious the usage will go up when we all need it most. As will the price.
    Last edited by Charis; 13-03-2018 at 4:54 PM. Reason: Apostrophes are STILL coming out as !!!8220;!!!8217;
    • House Martin
    • By House Martin 13th Mar 18, 8:08 PM
    • 1,371 Posts
    • 1,158 Thanks
    House Martin
    Its a pity that the Tory Energy minister, on a whim, gave people the choice to refuse a smart meter. Utterly ridiculous !
    Even Labours Ed Miliband the Energy minister at the time, who began the smart meter roll out in 2009 had made them mandatory. Just like the whole of the rest of Europe did..with no problems.
    Germany and Sweden opted out only
    • badmemory
    • By badmemory 13th Mar 18, 9:57 PM
    • 1,706 Posts
    • 2,300 Thanks
    badmemory
    Perhaps the time to make them mandatory is when they actually manage to get them to work in a useful manner.
  • jamesd
    Its a pity that the Tory Energy minister, on a whim, gave people the choice to refuse a smart meter. Utterly ridiculous !
    Originally posted by House Martin
    Making them and their privacy infringing capabilities mandatory is what would be ridiculous, along with pretty much the whole of the current dumb rather than smart meter rollout. These meters don't even support basic smart things like asking customer devices to reduce demand at high load times. Instead it's all about enabling remote meter reading at an unrestricted rate.
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