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  • FIRST POST
    • roderick1st
    • By roderick1st 10th Sep 19, 4:37 PM
    • 3Posts
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    roderick1st
    Yell.com Warning
    • #1
    • 10th Sep 19, 4:37 PM
    Yell.com Warning 10th Sep 19 at 4:37 PM
    Hi All.

    I just wanted to post something to warn other small business and one man bands about Yell.com.

    We run a small laundry business and were approached by yell.com reference advertising with them. I invited their salesman in and we had a pleasant talk about the business and what we wanted advertising to do for us. In the end I agreed that we would have a go at being on a guaranteed 3rd level listing with them for a trial 3 months. I have the email I sent to my business partner telling him how pleased I was about getting a 3 month deal with yell from the day I signed. The salesman got his ipad out and drew up a contract along the lines of what we had discussed, had me glass past the small print areas and got me to scrawl my signature on the screen.

    I thought it strange that after that I had had no contact with them and after the forth month another direct debit payment had left our account that I decided to cancel the DD - thinking they were trying their luck.

    It wasn't until today, 5 months later that I have a aggressive phone call with yell saying that I'm in breach of my contract and owe them lots of money. Now I cant find the contract (turns out I never got a hard copy) but once I got them to send me the contract low and behold I'm signed up to a 12 month min rolling contract.

    So yes its my fault I signed without reading through the screen of writing and bumf and didn't worry when I didn't get any response or communication from Yell but we're a tiny company which my partner and I run part time as have full time jobs. I know that in business to business is more important to read contract but I must admit you rely on your protection as a consumer and although you don't think anything changes as a small business its important to read those contracts.

    So if anyone has any advise on fighting them I'd appreciate it but also if your thinking of using Yell.com, my advise is DON'T or at least do some research on actually what they can do for you and please please please read contracts before signing as I think the salesmen are well trained in the art of deception and convincing you to sign up to advertising that is a lot more expensive than what they have just been promising you. There are no cool off periods and the T&C's have to be read online, don't even come with the contract.

    Cheers,

    Rod.
Page 1
    • Pennywise
    • By Pennywise 10th Sep 19, 7:42 PM
    • 12,518 Posts
    • 25,121 Thanks
    Pennywise
    • #2
    • 10th Sep 19, 7:42 PM
    • #2
    • 10th Sep 19, 7:42 PM
    I've had a few run-ins with Yell over the years. Some of their salesmen are nothing but con-merchants. Luckily, my worst run in was in the days of paper contracts - the con artist changed the order on his copy - luckily I kept my copy which clearly showed the lower/smaller order so my challenge/complaint against them was successful. Just had another case of a completely unsolicited email from them confirming our recent phone call (which never happened) and asking for bank details - some small business would get caught out by that if there were more than 1 person involved, but with me, I'm a sole trader so replied to him and Yell complaints directly in no uncertain terms not to try to con me!
    • assj
    • By assj 22nd Sep 19, 10:36 PM
    • 2,031 Posts
    • 829 Thanks
    assj
    • #3
    • 22nd Sep 19, 10:36 PM
    • #3
    • 22nd Sep 19, 10:36 PM
    There are a lot of scam posts about them. They should not last much longer.
    • Percy1983
    • By Percy1983 23rd Sep 19, 12:45 AM
    • 5,001 Posts
    • 7,824 Thanks
    Percy1983
    • #4
    • 23rd Sep 19, 12:45 AM
    • #4
    • 23rd Sep 19, 12:45 AM
    They stopping calling me as I kept wasting there time on the phone.

    They where talking about listing my business so we went through key words etc they ran my website through a test and while it was scanning the site he was giving the whole 'most sites score below etc...' as it is my site came out above the scores which he couldn't accept I had built it myself.

    So he finally gets to it could lead to 15 new leads each month for only 100 and as each job gets you xs its well worth it, so lets get you signed up and starts asking for the rest of my details and I stopped him and said I just need to check something.

    Kept him waiting a couple of minutes, then say 'I got 110 hits from the keys words discussed from google for free, so for you to offer the same value my listing would have to be free, thats my final offer do you accept?' the line went dead.

    From the amount of threads in here never sign up to them, but if you want to do a good service for your fellow small businesses waste as much of their time as you can.
    Have my first business premises (+4th business) 01/11/2017
    Quit day job to run 3 businesses 08/02/2017
    Started third business 25/06/2016
    Son born 13/09/2015
    Started a second business 03/08/2013
    Officially the owner of my own business since 13/01/2012
    • roderick1st
    • By roderick1st 23rd Sep 19, 1:22 AM
    • 3 Posts
    • 0 Thanks
    roderick1st
    • #5
    • 23rd Sep 19, 1:22 AM
    • #5
    • 23rd Sep 19, 1:22 AM
    Bit of an update...

    The debt reclaim department kept insisting that we owed them over 500. I played hardball assuming the contract was water tight and offered them 115 which would have been the additional cost for 6 month advert over the 4 months already paid. Yell kept threatening saying they had already pushed the claim to their third party and we must pay over 500 immidiatly to stop the process.

    I then found written on the contract, we should be advertised on the Lincoln area, I checked and we didn't come up. I informed yell that was the case and they said they had pulled our advert. Fair enough you'd say.... But I had also done a search under our business postcode (not in Lincoln) and low and behold we were in position 2. I informed yell that they were in breach worse than us and I wanted my money back! Yell would not reply to any more of my emails. On Friday a new bill arrived for 115.

    Contemplating carrying on the fight now to see if I can get all my money back. Teach them a lesson with regards to weilding dodgy contacts over my head.

    I think their bark is worse than their bite at the moment.

    Useful points that others in this situation could try. ..

    Their small print says that unless requested otherwise all communication from them will be sent to you the customer via the portal. (you'll be lucky to have been given access details - I wasn't) BUT I had told the salesman verbally that I wanted all communication sent to my email address.

    Check the search terms on the contract and make sure they are supplying exactly what it says on the contract regarding search term and location.

    Im no legal expert but both those items could help you demonstrate that they are in breach as much as you.
    • Everbox
    • By Everbox 23rd Sep 19, 8:08 AM
    • 1 Posts
    • 0 Thanks
    Everbox
    • #6
    • 23rd Sep 19, 8:08 AM
    When is 'soon'?
    • #6
    • 23rd Sep 19, 8:08 AM
    There are a lot of scam posts about them. They should not last much longer.
    Originally posted by assj
    Haven't they been successfully trading in the UK for over 50 years?

    I have seen critical posts on this site about this company by someone for over 12 years.

    Can you be more specific as to when 'soon' may be, in your humble opinion?
    • roderick1st
    • By roderick1st 23rd Sep 19, 3:56 PM
    • 3 Posts
    • 0 Thanks
    roderick1st
    • #7
    • 23rd Sep 19, 3:56 PM
    • #7
    • 23rd Sep 19, 3:56 PM
    I suppose the issue is we all trust the Yellow pages of old as it was a mainstay in our houses and served a valid purpose.

    We all think ourselfs as individuals when we set out as a small business forgetting / not realising we've lost our consumer protection as a business and yell preys on that nieveity. Slowly the bad press will begin to boil ever closer to the surface and more business's will think twice before using them.
    • susanbraintree
    • By susanbraintree 15th Oct 19, 1:49 PM
    • 9 Posts
    • 4 Thanks
    susanbraintree
    • #8
    • 15th Oct 19, 1:49 PM
    • #8
    • 15th Oct 19, 1:49 PM
    I can't remember the last time I saw their website in the search results, how they're still conning people into thinking they play a role in the decision-making process is beyond me.
    • Kaz3591
    • By Kaz3591 5th Jan 20, 5:03 PM
    • 1 Posts
    • 0 Thanks
    Kaz3591
    • #9
    • 5th Jan 20, 5:03 PM
    Advice for others conned by Yell.com
    • #9
    • 5th Jan 20, 5:03 PM
    Hello Everyone,
    I am another small (tiny) business scammed by the lying Yell.com salespeople.

    Today I found these two sites that will help you.

    1) Search for 'How to get out of a Yell.com contract

    2) Join the Facebook group *** I HATE YELL.COM *** who are bringing a compensation legal action claim for misrepresentation and entrapment again Yell.com or Yell.Limited as I keep getting nasty letters from
    • ConnorHancorn
    • By ConnorHancorn 14th Jan 20, 7:21 AM
    • 1 Posts
    • 0 Thanks
    ConnorHancorn
    I was browsing about yell warning
    • lincroft1710
    • By lincroft1710 14th Jan 20, 3:45 PM
    • 12,502 Posts
    • 11,146 Thanks
    lincroft1710
    I was browsing about yell warning
    Originally posted by ConnorHancorn
    and ?
    • seatbeltnoob
    • By seatbeltnoob 26th Jan 20, 6:37 PM
    • 777 Posts
    • 205 Thanks
    seatbeltnoob
    if you didn't know already, you know now. Dont sign up for anything for business without reading the small print.


    You do not have any of the consumer protections in place, they can put anything in the smallprint. You could be giving up your home as collaterol in the smallprint.
    • seatbeltnoob
    • By seatbeltnoob 26th Jan 20, 6:39 PM
    • 777 Posts
    • 205 Thanks
    seatbeltnoob
    I can't remember the last time I saw their website in the search results, how they're still conning people into thinking they play a role in the decision-making process is beyond me.
    Originally posted by susanbraintree

    It's old tech luddites who get conned. They remember the old yellow pages and think their online business is still relevant.


    All that money wasted on pointless subscription, could have got some good converting leads from google adwords for the same money. As opposed to diddly squat.
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