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  • FIRST POST
    • jennyz123123
    • By jennyz123123 30th Apr 19, 3:14 PM
    • 12Posts
    • 3Thanks
    jennyz123123
    Redundancy payment helpline 😤😤😤
    • #1
    • 30th Apr 19, 3:14 PM
    Redundancy payment helpline 😤😤😤 30th Apr 19 at 3:14 PM
    Can anyone advise me on what to do. I was made redundant over 6 weeks ago and I am trying to contact the redundancy payment helpline on 0330 331 0020 but it has been constantly engaged for 2 weeks now. I constantly try throughout the day and it is always the same, not even an answer machine telling me to press this or that-just the engaged tone. Has anyone managed to get hold of them recently on a different number.
    Thansk
Page 1
    • Zippy82
    • By Zippy82 13th Jun 19, 1:28 PM
    • 2 Posts
    • 0 Thanks
    Zippy82
    • #2
    • 13th Jun 19, 1:28 PM
    • #2
    • 13th Jun 19, 1:28 PM
    I’m in a similar position, were you successful in ever getting through to them?

    I’ve received owed money and redundancy, however my LN number is not connected to my NI number and not allowing me to claim Lieu of notice. They’ve also not responded regarding owed holiday pay.

    I’ve phoned twenty times today (plus multiple times over the last two weeks) hoping to get through but without success. Sent an email last week that still hadn’t been replied to. I doubt they’d be so inefficient if claiming tax off me
    • rustywallet
    • By rustywallet 8th Jul 19, 9:45 AM
    • 125 Posts
    • 19 Thanks
    rustywallet
    • #3
    • 8th Jul 19, 9:45 AM
    • #3
    • 8th Jul 19, 9:45 AM
    We're in the same boat too. I'm helping my partner. The line is constantly engaged, it can take 20 minutes of constant redial to get through, then left on hold indefinitely!

    He's trying to claim for loss of notice too and the online system won't accept NI and LN number given, I assume it's the same problem (not been linked together).

    I emailed them weeks' ago about his holiday pay and never received a reply, so it's not worth emailing them again.

    Does anyone know if there is a complaints number?
    • rustywallet
    • By rustywallet 8th Jul 19, 10:12 AM
    • 125 Posts
    • 19 Thanks
    rustywallet
    • #4
    • 8th Jul 19, 10:12 AM
    • #4
    • 8th Jul 19, 10:12 AM
    I did get through in the end - it took 45 minutes on hold.
    • Zippy82
    • By Zippy82 8th Jul 19, 3:18 PM
    • 2 Posts
    • 0 Thanks
    Zippy82
    • #5
    • 8th Jul 19, 3:18 PM
    • #5
    • 8th Jul 19, 3:18 PM
    Just to update for anyone else in a similar situation

    You’ll fill out the form for redundancy (make sure you tick that you want to claim lieu of notice) and then you’ll

    1. Receive days owed
    2. Receive redundancy
    3. They’ll then notify you when you can apply for payment in lieu of notice (roughly 3 months after applying for redundancy)
    4. Should get owed holiday pay and PILON minus ant benefits claimed.

    Still unable to talk to anyone there via telephone and takes about 8-9 working days for a response to email. A shame that when people lose their jobs, this is the kind of awful service they receive. None of the above information is provided so you’re simply left guessing. Probably because it’s money-out rather than money-in.
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