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  • FIRST POST
    • J B
    • By J B 20th Jan 19, 5:30 PM
    • 3,450Posts
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    J B
    Is there a charge to move landline to another supplier?
    • #1
    • 20th Jan 19, 5:30 PM
    Is there a charge to move landline to another supplier? 20th Jan 19 at 5:30 PM
    Long story short ...
    John Lewis Broadband cut our phone off
    We had to pay BT 70 connection fee to get it back
    If I had 'ported it' from JL to BT, would there have been a charge?
Page 1
    • Neil Jones
    • By Neil Jones 20th Jan 19, 6:03 PM
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    Neil Jones
    • #2
    • 20th Jan 19, 6:03 PM
    • #2
    • 20th Jan 19, 6:03 PM
    Depends why it was cut off. Did you not pay a bill?
    • Carrot007
    • By Carrot007 20th Jan 19, 6:13 PM
    • 2,368 Posts
    • 2,038 Thanks
    Carrot007
    • #3
    • 20th Jan 19, 6:13 PM
    • #3
    • 20th Jan 19, 6:13 PM
    John Lewis Broadband cut our phone off
    Originally posted by J B

    Would be easier to give better info if you told us why!



    We had to pay BT 70 connection fee to get it back
    Originally posted by J B


    Sounds reasonable. The price must have gone down. Was 130 last I noticed.



    If I had 'ported it' from JL to BT, would there have been a charge?
    Originally posted by J B

    Probably not.




    Also Bt was probably the worst provider to go with to avoid an expensive connection charge. Even pluset (bt) would have been better. Pretty sure I did not get charged one with them.
    • J B
    • By J B 20th Jan 19, 7:54 PM
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    J B
    • #4
    • 20th Jan 19, 7:54 PM
    • #4
    • 20th Jan 19, 7:54 PM
    Depends why it was cut off. Did you not pay a bill?
    Originally posted by Neil Jones
    Sorry, was trying to be brief - all bills paid and overpaid ...
    Details here, start on post #11
    https://forums.moneysavingexpert.com/showthread.php?p=75259000


    Would be easier to give better info if you told us why!
    Originally posted by Carrot007

    See above ...


    Also Bt was probably the worst provider to go with to avoid an expensive connection charge. Even pluset (bt) would have been better. Pretty sure I did not get charged one with them.
    Originally posted by Carrot007
    I wanted 'phone only' and as I had just lost our number that had been in our family for nearly 60 years, my MSE persona went out of the window as I thought they would be a better bet to get it back.
    Many thanks to Cheryl from Blackburn who managed to get us sorted at the 4th attempt, and on a Sunday too!!
    • Carrot007
    • By Carrot007 20th Jan 19, 8:01 PM
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    Carrot007
    • #5
    • 20th Jan 19, 8:01 PM
    • #5
    • 20th Jan 19, 8:01 PM
    I wanted 'phone only' and as I had just lost our number that had been in our family for nearly 60 years, my MSE persona went out of the window as I thought they would be a better bet to get it back.
    Originally posted by J B
    Off choice. Who wants a landline ;-). Anyway. Probably so but I would also say they eaqually do not care these days unless you go to the teams on the web who can do things. You asked to get rid of the phone number though so what can you expect?





    Many thanks to Cheryl from Blackburn who managed to get us sorted at the 4th attempt, and on a Sunday too!!
    Originally posted by J B

    Well that's just a lot more unanswered questions!






    Fatc is you have no rights to a phone number in this country and you can lose is for a lot less (ie the companies stupidity). Pretty sure under a non-commercial contract they can chage your number at any time is they wanted to anyway (not that t hey would).
    • J B
    • By J B 20th Jan 19, 8:44 PM
    • 3,450 Posts
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    J B
    • #6
    • 20th Jan 19, 8:44 PM
    • #6
    • 20th Jan 19, 8:44 PM
    Off choice. Who wants a landline ;-). You asked to get rid of the phone number though so what can you expect?
    Originally posted by Carrot007

    Maybe it's a bit late at night and you didn't read my links ....



    We need a landline - country folks with no mobile signal!


    I asked JL to retain the landline, so, they cut us off.
    • macman
    • By macman 22nd Jan 19, 4:10 PM
    • 43,318 Posts
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    macman
    • #7
    • 22nd Jan 19, 4:10 PM
    • #7
    • 22nd Jan 19, 4:10 PM
    In your other thread you said that you asked them to 'terminate the service ASAP'. If that happens, the number is lost, though the line physically remains. You then have to pay BT a fee for reinstating the connection, up to 130. Most other providers charge from zero-it depends on the value of the contract.
    Plusnet did nothing wrong. Had you followed the proper procedure for changing supplier, the number would have been ported to BT. Instead you chose to cease the line and reconnect.
    No free lunch, and no free laptop
    • J B
    • By J B 22nd Jan 19, 5:00 PM
    • 3,450 Posts
    • 1,281 Thanks
    J B
    • #8
    • 22nd Jan 19, 5:00 PM
    • #8
    • 22nd Jan 19, 5:00 PM
    In your other thread you said that you asked them to 'terminate the service ASAP'. If that happens, the number is lost, though the line physically remains. You then have to pay BT a fee for reinstating the connection, up to 130. Most other providers charge from zero-it depends on the value of the contract.
    Plusnet did nothing wrong. Had you followed the proper procedure for changing supplier, the number would have been ported to BT. Instead you chose to cease the line and reconnect.
    Originally posted by macman

    Sorry, in full, what I actually asked them to do was 'to terminate the broadband service and keep the landline'.
    They agreed to this despite the fact that they don't offer 'landline only'.
    • jones1901
    • By jones1901 8th May 19, 10:33 PM
    • 2 Posts
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    jones1901
    • #9
    • 8th May 19, 10:33 PM
    • #9
    • 8th May 19, 10:33 PM
    JB, you have produced a break in the clouds. I signed from PO to now tv and only when people tried to call did I discover that we'd lost our phone number (over 25 years, with us for two properties and several providers). Intensely irritating. I'm also prepared to pay a reconnection fee.



    Am I right in thinking that the wonderful Cheryl from Blackburn is from BT? Is she in the sales team? - in which case there may be others of her calibre who could do the same for us. How do we go about getting in touch with her or one of her colleagues?


    Many thanks!
    • Colin_Maybe
    • By Colin_Maybe 9th May 19, 6:58 AM
    • 4,291 Posts
    • 2,466 Thanks
    Colin_Maybe
    JB, you have produced a break in the clouds. I signed from PO to now tv and only when people tried to call did I discover that we'd lost our phone number (over 25 years, with us for two properties and several providers). Intensely irritating. I'm also prepared to pay a reconnection fee.

    Am I right in thinking that the wonderful Cheryl from Blackburn is from BT? Is she in the sales team? - in which case there may be others of her calibre who could do the same for us. How do we go about getting in touch with her or one of her colleagues?

    Many thanks!
    Originally posted by jones1901
    Unless you've omitted a lot of information from your post I'm confused as to why you think BT can or even would be interested in helping you when you moved from The Post Office to NowTV?
    • J B
    • By J B 9th May 19, 7:50 AM
    • 3,450 Posts
    • 1,281 Thanks
    J B
    JB, you have produced a break in the clouds. I signed from PO to now tv and only when people tried to call did I discover that we'd lost our phone number (over 25 years, with us for two properties and several providers). Intensely irritating. I'm also prepared to pay a reconnection fee.



    Am I right in thinking that the wonderful Cheryl from Blackburn is from BT? Is she in the sales team? - in which case there may be others of her calibre who could do the same for us. How do we go about getting in touch with her or one of her colleagues?


    Many thanks!
    Originally posted by jones1901

    Well, that was five months ago and I have been to sleep several times since then.


    Basically, Plusnet/John Lewis had disconnected my line completely so I signed up with BT (who I'm still with) and then asked on 150 for a number change.


    Unless you've omitted a lot of information from your post I'm confused as to why you think BT can or even would be interested in helping you when you moved from The Post Office to NowTV?
    Originally posted by Colin_Maybe
    Hmm, I think you are right there
    • jones1901
    • By jones1901 9th May 19, 10:11 AM
    • 2 Posts
    • 1 Thanks
    jones1901
    Add Aaron from Dundee to the list. He took me through changing to BT (OK, it's a bit more, but he's grabbed hold of our number so we'll get it back).

    What a relief, but having said that, I'll not breathe easily until we get a phone call to our proper number.

    Thanks again, JB.


    Colin, I guess it's a win-win. We get our number back, and BT get us as a customer. As I say, they are more expensive, but if they give me my original number back then I'll take the hit as the price I paid for not reading this forum before changing to PO last year, and now tv this week.
    Last edited by jones1901; 09-05-2019 at 10:15 AM. Reason: Saw an extra post from Colin.
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