Report Bank Charges successes and failures

Bank: Lloyds
Amount claimed: About £400
Amount repaid: £2,166
I simply phoned Lloyds and asked to close the account because of the £25 pcm fee. The first woman I spoke to said I shouldn't have been paying the fee anyway as it had been ended some time ago. I was put through to someone who would look into my case and I explained that we were originally given the impression that taking the account and its insurance package were central to getting our mortgage agreed. Less than an hour later, she called back offering to refund all the monthly fees. I had expected a reluctant offer of about £400 or £500 but ended up with £2,166. Have to say, the woman was helpful and polite and freely admitted the claim was a legitimate one.

Thank you Money Saving Expert, followed your advise and claimed for fees paid on our Gold Account at Lloyds Bank using your sites claim form, due to the fact we did not have any use for the main provision of travel insurance or mobile phone insurance for the monthly fee paid. Within 48 hours I had a £3000 net of tax offer dating back to 1995 from Lloyds and monies in our account within 5 days, without having to produce one item of evidence. Their records apparently go back to 2001 but a compromise of 1995 was offered by Lloyds!! Needless to say we were delighted. Can only encourage anyone else in the same situation to have a go and make a claim. (We currently do not bank with Lloyds!)

Lloyds Bank - Successful claim
Was told I needed a Select account to get a loan and it also had some other 'perks' that would be suitable for me, none of which I used.
Filled in the form and got a 'phone call later that day. Although they didn't have a full record of the start date of the account the loan I took out at the same time tied it down (March 2001). Was told they had up to 8 weeks to resolve but would try and resolve it by the end of the week.
On the `Friday evening, I got a 'phone call confirming I had been mis-sold and they would be crediting me with the full amount. They now needed my new bank account details, as I left Lloyds last year, to transfer the money.
Result - Just over £2000 including interest credited to my new bank account. Just goes to show you don't still have to be with the bank to reclaim miss-selling.