Motability car - proof of entitlement

The mother was most likely the appointee so that will have to be changed first. The only issue is that when a person has an appointee the DWP don't usually communicate with the claimant. Although it maybe different in these circumstances.

The OP says that his mother was his carer but does this necessarily mean that she was his appointee?

poppy12345 wrote: »

I agree with this. The mother was most likely the appointee so that will have to be changed first. The only issue is that when a person has an appointee the DWP don't usually communicate with the claimant. Although it maybe different in these circumstances.

If the appointee has died there must / should be something in DWP guidance to say what they do. Unless they are planning a seance they can obviously no longer deal with the appointee. I'm guessing they would need to speak to the claimant to see if they are capable of managing their own affairs. If not would a corporate appointee be used?

tomtom256 wrote: »

They would obviously replace them with a new one. But they can't do this unless the customer tells them.

However OP hasn't stated they have an appointee yet, only a carer.

Accepted that there is no evidence of an appointee but it is possible as post was going to the mother. The potential situation is an interesting one though. DWP generally won't communicate with a claimant if they have an appointee, so how would a claimant with an appointee inform DWP of the death? Presumably the Tell Us Once (or whatever its called) system should advise DWP.