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  • FIRST POST
    • prowla
    • By prowla 22nd Sep 19, 9:58 AM
    • 10,690Posts
    • 9,635Thanks
    prowla
    Virgin didn't want to match online offer
    • #1
    • 22nd Sep 19, 9:58 AM
    Virgin didn't want to match online offer 22nd Sep 19 at 9:58 AM
    So, I'm an existing Virgin customer and my contract period ended, so my account flipped to their monthly rate and jumped by 20% to 56.50/month for 200 Mbps.


    I checked their online offers and there's a deal at 32/month for 18 months (12 month contract) +35 setup fee -50 bill credit.


    I called to discuss the options for bringing my bill down and they said the best offer is 44/month (ie. 12/month more); I pointed out their web site and said I'd prefer to pay 32, but they said they can't offer that to existing customers.


    So, the costs for the 200 Mbps connection are:
    • Monthly basis: 56.50 = 678/yr
    • Best offer contract: 44 = 528/yr
    • new customer deal: 32 = 384/yr

    I said the 32/month offer is the deal I would like, but they said no.


    So I've given them my month's notice to disconnect; apparently I need to wait 90 days before I can become a customer again, but I'll save 170 in the process (and the link was via TCB, with 100 cashback - it expires tomorrow, but I expect there'll be another at the time).


    It's a bit curious that they'll go through the rigmarole of disconnecting, returning the kit, closing the account, losing 3 months, creating a new customer, or maybe losing them permanently, etc., but ho-hum...



    Meanwhile, I also have Sky BB (which I have used as a standby, but have just got an unlimited deal on that, so it should be good), so I might not even need to go back to Virgin at all.
Page 1
    • Farway
    • By Farway 22nd Sep 19, 10:48 AM
    • 7,762 Posts
    • 15,596 Thanks
    Farway
    • #2
    • 22nd Sep 19, 10:48 AM
    • #2
    • 22nd Sep 19, 10:48 AM
    I had similar experience with Plusnet last week.
    Wouldn't match new customer offer so I'm off to John Lewis for tenner a month less
    Daft thing is JL is supplied by PN. No doubt in some accountant's mind it makes sense
    • AndyPK
    • By AndyPK 22nd Sep 19, 10:50 AM
    • 4,037 Posts
    • 1,178 Thanks
    AndyPK
    • #3
    • 22nd Sep 19, 10:50 AM
    • #3
    • 22nd Sep 19, 10:50 AM
    I think I did a similar thing a couple of years ago

    Left them. I had a sky BB also, so used for 3
    Months.

    Then virgin had the best deal so ended going back. Not with them now.

    It depends what speed you need.
    Vodafone 75mbps ish for 23 is hard to beat for value.
    If you can put up with hassle of ringing them when things go wrong
    • prowla
    • By prowla 22nd Sep 19, 11:45 AM
    • 10,690 Posts
    • 9,635 Thanks
    prowla
    • #4
    • 22nd Sep 19, 11:45 AM
    • #4
    • 22nd Sep 19, 11:45 AM
    My Sky contract was just up for renewal, so I've got a decent deal with them with unlimited fibre BB (plus my TV & phone).

    I've liked having two independent BB providers, as I've been a home-based worker and so having a failsafe has made sense.

    However, I've changed jobs and don't really need redundant connectivity now.


    I would've gone for the online deal with Virgin if they'd offered it, though...
    • prowla
    • By prowla 22nd Sep 19, 11:46 AM
    • 10,690 Posts
    • 9,635 Thanks
    prowla
    • #5
    • 22nd Sep 19, 11:46 AM
    • #5
    • 22nd Sep 19, 11:46 AM
    I received the disconnection email from Virgin.
    • Colin_Maybe
    • By Colin_Maybe 22nd Sep 19, 2:01 PM
    • 4,756 Posts
    • 2,796 Thanks
    Colin_Maybe
    • #6
    • 22nd Sep 19, 2:01 PM
    • #6
    • 22nd Sep 19, 2:01 PM
    I had similar experience with Plusnet last week.
    Wouldn't match new customer offer so I'm off to John Lewis for tenner a month less
    Daft thing is JL is supplied by PN. No doubt in some accountant's mind it makes sense
    Originally posted by Farway
    Yep, I moved from Sky to NowTV 18 months ago for the same exact service and even the same Q router for 10 less per month. Sky tried to retain me after I'd initiated the switch by offering it to me for 5 more than NowTV...
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