Wifi Connection Issues

badger09
badger09 Posts: 11,200 Forumite
First Post First Anniversary Name Dropper
edited 21 August 2019 at 4:13PM in Techie Stuff
[STRIKE][/STRIKE]Hope someone can help.

Dell Inspiron 17R. New ZyXEL router from John Lewis BB installed recently, after multiple faults, was working ok.

Windows 10 update ‘successful’ 16/8.

Since then, laptop won’t connect to Wi-Fi. iPhones & iPad will connect but not automatically.

Yesterday, laptop connected but only after switching router off & on again (as suggested by troubleshooter). That doesn’t work today. Laptop will also not connect to iPhone using Wi-Fi personal hotspot.

There is another Windows update waiting but obviously I can’t connect to do it. I was hoping that would fix it, but could it be that I have to update the network driver?

I’m guessing the only way out of this is to use Ethernet. But could someone please talk me through the order of things to try. In non techie language if possible please:o

Thank you
«1345678

Comments

  • EveryWhere
    EveryWhere Posts: 3,249 Forumite
    Which operating system? Clean install or upgrade?
  • badger09
    badger09 Posts: 11,200 Forumite
    First Post First Anniversary Name Dropper
    edited 19 August 2019 at 12:16PM
    Windows Update shows ‘2019-08 Cumulative Update for Windows 10 version 1903 for x64 based systems. Status: pending download’

    It looks like 2019-06 & 2019-07 were successfully installed this morning but 2019-08 failed
  • EveryWhere
    EveryWhere Posts: 3,249 Forumite
    badger09 wrote: »
    Windows Update shows ‘2019-08 Cumulative Update for Windows 10 version 1903 for x64 based systems. Status: pending download’

    You don't want to install it anyway. It's problematic.

    https://wccftech.com/windows-10-update-fails-to-install-random-restarts-some-users/
  • badger09
    badger09 Posts: 11,200 Forumite
    First Post First Anniversary Name Dropper
    edited 19 August 2019 at 12:29PM
    Thanks.

    I’m not even going to try to read that now on my phone.

    So how do I get out of this? Should I try to uninstall 06 & 07?

    BUT
    these problems started a few days ago, before these partial updates

    Shall I uninstall updates including 16/8 update?
  • EveryWhere
    EveryWhere Posts: 3,249 Forumite
    badger09 wrote: »
    Thanks.

    I’m not even going to try to read that now on my phone.

    So how do I get out of this? Should I try to uninstall 06 & 07?

    BUT
    these problems started a few days ago, before these partial updates

    Roll back?

    Remove an installed Windows update
    If you've recently installed a Windows update, uninstall the update to try to resolve the issue.

    Select the Start button, then select Settings > Update & Security > Windows Update > View your update history > Uninstall updates.

    Right-click the update you want to remove, and then select Uninstall.
  • grumpycrab
    grumpycrab Posts: 4,989 Forumite
    Name Dropper First Anniversary First Post Bake Off Boss!
    The wifi issues I've seen are not automatically connecting to wifi. Left-mouse click on "Internet access" icon and manually connect.
    If you put your general location in your Profile, somebody here may be able to come and help you.
  • badger09
    badger09 Posts: 11,200 Forumite
    First Post First Anniversary Name Dropper
    grumpycrab wrote: »
    The wifi issues I've seen are not automatically connecting to wifi. Left-mouse click on "Internet access" icon and manually connect.

    I had already tried that. It doesn’t work.
  • badger09
    badger09 Posts: 11,200 Forumite
    First Post First Anniversary Name Dropper
    EveryWhere wrote: »
    Roll back?

    Remove an installed Windows update
    If you've recently installed a Windows update, uninstall the update to try to resolve the issue.

    Select the Start button, then select Settings > Update & Security > Windows Update > View your update history > Uninstall updates.

    Right-click the update you want to remove, and then select Uninstall.

    Thanks. Already had that page open. I’m uninstalling updates including 16/8
  • EveryWhere
    EveryWhere Posts: 3,249 Forumite
    This is why I always recommend to install Windows 10 Pro;

    1.jpg
  • badger09
    badger09 Posts: 11,200 Forumite
    First Post First Anniversary Name Dropper
    EveryWhere wrote: »
    This is why I always recommend to install Windows 10 Pro;

    1.jpg

    Thanks. When I get this sorted I’ll have a look at that.

    It won’t let me uninstall a Security update done 17/8. Assume that’s ok?
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

Categories

  • All Categories
  • 343.1K Banking & Borrowing
  • 250.1K Reduce Debt & Boost Income
  • 449.7K Spending & Discounts
  • 235.2K Work, Benefits & Business
  • 607.8K Mortgages, Homes & Bills
  • 173K Life & Family
  • 247.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards